HDFC Credit cardholders can raise a query or complaint by calling on HDFC credit card helpline given below:
1800 1600 / 1800 2600* (Toll Free)
*This number is accessible across India.
HDFC Bank Credit Card Grievance Redressal
In case, a customer is not satisfied with the resolutions provided at the above level, he can escalate the issue further to the higher authorities. Given below are the steps to escalate the issue-
- Submit an online form given on the website to lodge the complaint
- In case of no satisfactory response of the query, the customer can reach the grievance redressal officer of credit card via phone or letter. A designated officer is appointed by the bank for each product.
The Grievance redressal officer’s contact number for credit card related issues is 044-23625600. The officer is available on Monday-Saturday between 9:30am-5:30pm.
Postal address of grievance redressal officer is given below:
| By regular post | By courier |
| Manger, HDFC Bank Cards Division, PO BOX # 8654 Thiruvanmiyur PO Chennai – 600 041 |
Manager, HDFC Bank Cards Division, # 8 Lattice Bridge Road, Thiruvanmiyur, Chennai – 600 041 |
- If the resolutions provided at the above two levels are not satisfactory, the customer can escalate the issue to the Principal Nodal Officer (PNO).
Disclaimer
*Annual Fee may vary depending on the credit card you are eligible for.