ICICI Credit Card Reward Points: How to Earn & Redeem

Previously, ICICI Bank offered credit card reward points under three different programs namely ICICI reward points, PAYBACK points and Hand-picked reward points. However, a new ICICI Rewards Program has been effective since 1st April 2022 which has replaced the PAYBACK points. Cardholders can now earn ‘ICICI reward points’ on their spendings and redeem them against the reward catalogue on the bank’s website. These points can later be used to purchase vouchers, offers, e-gift cards, and even to make charity donations.

Here are a few important points to note about ICICI Bank Credit Card Rewards Program:

• The value of the ICICI reward points accrued under the new rewards program is 3 years from their date issuance
• There is no minimum ICICI reward points requirement before you can redeem them
• The credit cardholders are charged with a redemption handling fee of Rs. 99+GST under the ICICI Bank rewards scheme
• The Hand-picked rewards do not have any expiry date so long as all your ICICI accounts do not have any overdue payments
• Under the PAYBACK points scheme, the users are charged with Rs. 99 redemption fee for catalogue based redemptions and Rs. 25 for online and in-store redemptions at PAYBACK partner brands

• The PAYBACK points could be earned from the ICICI credit cards under the ICICI PAYBACK points program which is no longer available from April 2022 onwards
• The PAYBACK points accrued before the above mentioned date can be redeemed until their expiry date which is 3 years

Besides these, co-branded ICICI Credit Cards would offer exclusive rewards associated with the said brand, such as My Cash (for MakeMyTrip Cards) or InterMiles (for InterMiles ICICI Credit Cards).These points are usually redeemable at the co-branded platform only.

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ICICI Bank allows you to earn rewards in a variety of ways across various categories. You can follow the below-mentioned steps to earn ICICI reward points quickly and efficiently:

• Regular Shopping: Shop for your everyday needs like groceries, eating out, clothes, online, and other retail items to earn reward points on every purchase.

• High-Value Purchase: All the expensive purchases like jewellery, holiday and travel bookings made through the ICICI credit cards help grow your rewards faster.

• Supplementary Cards: Up to 2 supplementary cards can be gifted to the family members above the age of 18 years to earn rewards faster on the same account while sharing the benefits.

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There are 2 ways through which you can redeem ICICI Bank credit card reward points to access exciting offers and vouchers available in the rewards catalogue. You can either redeem via online mode through net banking or offline by calling the ICICI customer care centre. Below mentioned are the detailed steps to redeem your points:

Redeem ICICI Credit Card Reward Points Online

CICI cardholders can redeem their credit card reward points online through internet banking by visiting the official website of the bank. If any ICICI cardholder does not have an internet banking login details, they can call the ICICI 24-hour customer care to generate the same. Follow the below-mentioned steps for online redemption of reward points:

Step 1: Go to the official ICICI website and login with your Internet Banking ID and password.

Step 2: Visit the ‘Reward Points’ section of the Credit Cards page.

Step 3: Click on ‘Redeem Online’.

Step 4: Choose the item you wish to redeem your points against from the drop-down menu.

Step 5: Confirm and note down the unique order number for reference.

Redeem ICICI Credit Card Reward Points Offline

In case you do not wish to redeem your ICICI reward points online, the bank also has an offline method of redemption. The credit card users can refer to the steps mentioned below for offline redemption:

Step 1: Browse the rewards catalogue available on the ICICI website.

Step 2: Call the ICICI customer care number according to your city.

Step 3: Specify the item code of the reward offer you want to redeem your points for.

Step 4: Confirm the order and note the unique order number for future reference.

How to Redeem PAYBACK Points

Since the new ICICI Rewards Program was activated in April 2022, the PAYBACK points earned through the ICICI credit cards can no longer be redeemed on the ICICI website. The users can now redeem their PAYBACK points only through the official PAYBACK portal. They can first view the PAYBACK Rewards E-catalogue on the website and then redeem the points against the chosen items or e-vouchers. This can be done online by logging in or by calling Contact Centre on 1860-258-5000 between 10:00 AM and 9:00 PM.

How to Convert ICICI Reward Points into InterMiles

You can also redeem your ICICI reward points by converting them into InterMiles in case of certain ICICI credit cards. You require a minimum of 300 rewards points to undertake such conversion. Follow the steps mentioned below to convert your ICICI reward points into InterMiles:

Step 1: Call ICICI Bank customer care on 1800 1080 to convert your reward points to InterMiles.

Step 2: Mention your InterMiles membership number to the phone banking officer.

Step 3: Quote the number of ICICI reward points you wish to convert into InterMiles.

The InterMiles will be reflected in your InterMiles membership account within 15 working days after the conversion request. Here, every 300 ICICI reward points are equivalent to 200 InterMiles.

Once you have accumulated substantial reward points, you can redeem the same to purchase vouchers, merchandise or other items from ICICI Bank’s Rewards Catalogue. The catalogue offers a wide range of options from various categories as listed below:

• E-gift vouchers
• Charity
• Automobiles
• Electronics
• Health and beauty
• Home and kitchen
• Fashion and lifestyle
• Books and stationary
• Bags and luggage
• Food and dining

You can also view the complete list of all the vouchers/products with their code and number of points required for each reward from ICICI Bank’s ‘Rewards at a Glance’ section.

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Q. How do I check my ICICI reward points balance?

A. You can see your ICICI reward points balance through internet banking or the iMobile app by logging into your account. You can also check your PAYBACK points balance via the PAYBACK website and SMS. For this, send an SMS ‘DCPBAL  last 4 digits of your ICICI Bank Account Number’ to 9212146468 from your registered mobile number.

Q. When do the points reflect in the ICICI Rewards account?

A. It usually takes 24-48 hours after the purchase transaction for your reward points to reflect in your ICICI rewards points balance. You can also view the earned rewards in the previous billing cycle in your monthly credit card statement.

Q. Can I redeem my PAYBACK points from ICICI website?

A. No, you can redeem or access your PAYBACK points only through PAYBACK website/ call centre/ app/ PAYBACK partners post 31st March 2022.The ICICI Bank channels no longer support the access or redemption of PAYBACK points since the launch of new rewards program.

Q. Where should I contact for ICICI PAYBACK points related issues?

A. In order to resolve any disputes related to the PAYBACK points, you can contact the PAYBACK customer call centre on 1860 258 5000. This calling service is operational every day between 10:00 AM and 9:00 PM.