Your CIBIL Score is not just a set of numbers; it is a measure of your credit health and allows you to avail credit from banks and financial institutions. Sometimes, there may be discrepancies in your credit report which can be detrimental for your credit score and loan eligibility. So whenever such incorrect information or CIBIL Dispute arises, it is advised to file a resolution request with CIBIL so that it does not create problem with your finances.
Disputes may arise with respect to the CIBIL Score or CIBIL Rank. Incorrect information in a CIBIL Report or a Company Credit Report is also classified as dispute and can be resolved accordingly. But before learning the CIBIL dispute resolution process, we must understand the type of discrepancies that may arise.
Types of CIBIL Disputes
We can broadly categorize the disputes into two parts: Individual Disputes and Company Disputes.
Individual Disputes
Inaccuracies in an Individual’s CIBIL Report can be related to his/her personal details and issues related to duplicate accounts. Personal details include incorrect filing of name or address. For example, Sumit Malhotra could be misspelt as Sumit Mehrotra. Sometimes a single loan account may be reflected in your CIBIL Report twice, thus reducing your overall score. Such disputes can be resolved by filling the CIBIL dispute form.
Company Disputes
Discrepancies in a Company Credit Report can be referred to as a Company Dispute. Such disputes may arise in the form of incorrect ownership details, existence of duplicate accounts, data inaccuracies and the like. The authorised signatory of the company can initiate dispute resolution by filling the CIBIL dispute form.
Information that cannot be rectified through the dispute resolution mechanism includes account number, member name, enquiry date and control number.
How to Raise Dispute in CIBIL?
Any dispute in the CIBIL Report or Company Credit Report can be notified by raising a CIBIL dispute resolution request. Those who have registered on CIBIL can directly raise a dispute by logging into myCIBIL. Follow the steps given below:
- Login to myCIBIL
- Click on Raise a Dispute tab
- Select the relevant section that you want to dispute
- Select your account
- If you are disputing over ownership or duplicate information, select the same on ‘Dispute Type’ and submit the details of the dispute in brief.
- If you are disputing a data inaccuracy, enter the correct value for the disputed field and submit.
Alternatively, the users can also fill out the CIBIL online dispute resolution form directly without logging in to myCIBIL. Individuals can file the same by filling this form- https://www.cibil.com/dispute/. For changes in CCR, the Online Commercial Dispute Form needs to be filled. You can get the form here- https://www.cibil.com/online/file-company-dispute.do.
Online dispute resolution is the fastest way to correct the discrepancies in your CIBIL Report. However, one can also raise a CIBIL dispute by writing a letter addressed to their registered office in Mumbai.
TransUnion CIBIL Limited,
One Indiabulls Centre,
Tower 2A, 19th Floor,
Senapati Bapat Marg,
Elphinstone Road, Mumbai – 400 013
CIBIL Dispute Resolution Process
Once the dispute is raised by users by filling out the online dispute resolution form, the process starts. The following steps are taken by CIBIL:
Step 1- Dispute is submitted, either through online channel or through letter.
Step 2- Dispute fields are marked in the relevant section with the tag ‘Under Dispute’.
Step 3- Based on the type of dispute, it is sent to the concerned credit institution for rectification.
Step 4- If the lender rejects the dispute, the request is cancelled and no changes are made in the CIBIL Report or Company Credit Report (CCR).
Step 5- If the disputes are accepted by the lender, changes will be made in the CIBIL Report or CCR.
Step 6- The ‘Under Dispute’ tag created in Step 1 is removed and new report is furnished to the user.
The total turnaround time for this process is 30 days.
FAQs about CIBIL Disputes
1- What classifies as a CIBIL Dispute?
Inaccuracies in CIBIL Report (Individuals) or Company Credit Report (Commercial) are considered as CIBIL Dispute. These can be related to ownership information of the company, personal details, address, contact information, etc. However, information such as account number, member name, enquiry date and control number cannot be rectified by raising a CIBIL Dispute.
2- How to resolve CIBIL dispute?
The quickest way to resolve a CIBIL Dispute is by filling the CIBIL online dispute resolution form. The links are given below-
- For Individuals- https://www.cibil.com/dispute/
- For Companies- https://www.cibil.com/online/file-company-dispute.do
3- Can I raise a CIBIL dispute offline?
Yes, it is possible to raise a dispute by writing a letter to CIBIL addressed to its registered office in Mumbai. Make sure that you enter all important details such as the report order number, transaction ID, etc. CIBIL registered office address is-
TransUnion CIBIL Limited,
One Indiabulls Centre,
Tower 2A, 19th Floor,
Senapati Bapat Marg,
Elphinstone Road, Mumbai – 400 013
4- How long does it take for CIBIL to resolve a dispute?
The turnaround time for a CIBIL dispute resolution is 30 days.
5- What if I am not satisfied with the resolution of my dispute?
In case you are not satisfied with the resolution, a new dispute resolution request can be raised along with the details of previous request.
6- After the dispute resolution, how long does it take for CIBIL to furnish my new CIBIL report?
It usually takes up to 7 days for incorporating changes in your CIBIL Report.
7- How to check CIBIL dispute status?
If you already have access to myCIBIL, you can check the status by loggin into it and going to the ‘Dispute Status’ section. However, if you do not have the access, CIBIL sends you email notifications regarding the status of your dispute. A myCIBIL account is also created and the login details are mailed to you so that you can check the status of your dispute regularly.
When you successfully raise a Company Dispute, a unique ID for the dispute will be generated which can be used to track CIBIL dispute status. You can call CIBIL helpline for the same. The consumer helpline number is +91-22-6638-4600.
8- How will I know that my dispute has been resolved?
An SMS will be sent to your registered mobile number stating that the dispute has been resolved.
9- I have already closed a loan account but it is still reflected in my CIBIL report. Should it concern me?
Yes. You must confirm the same with your credit institution. CIBIL is not authorised to make changes in the credit report unless relevant details are furnished by the lender.
10- Can I raise several disputes for the same report at a time?
No. This facility is not yet provided by CIBIL. You can only rectify one field at a time. If you are disputing an ownership issue, you cannot raise a data inaccuracy issue along with it.
11- Why do certain sections of my CIBIL report have red bands?
CIBIL uses the ‘red bands’ to mark the disputed section. Once the issue is resolved, the red band will disappear.