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How to Raise CIBIL Dispute: Resolution Process

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Updated: 09-04-2021 08:31:20 AM

IMPORTANT: The process given on this page is only to raise disputes regarding errors in your CIBIL Report (CIBIL CIR). There are 3 other credit bureaus in India that provide credit score as well as credit report to individuals. These are Experian, Equifax and CRIF Highmark. To know how to raise a dispute in your credit report by any of the above-mentioned bureaus, please click on the links given below:

Your CIBIL Score is not just a set of numbers; it is a measure of your credit health and allows you to avail yourself credit from banks and financial institutions. Sometimes, there may be discrepancies in your credit report which can be detrimental for your credit score and loan eligibility. So whenever such incorrect information or CIBIL Dispute arises, it is advised to file a resolution request with CIBIL so that it does not create a problem with your finances.

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Disputes may arise with respect to the CIBIL Score or CIBIL Rank. Incorrect information in a CIBIL Report or a Company Credit Report is also classified as a dispute and can be resolved accordingly. But before learning the CIBIL dispute resolution process, we must understand the types of discrepancies that may arise.
Types of CIBIL Disputes
How to Raise Dispute in CIBIL?
How does CIBIL Resolve Disputes?
CIBIL Disputes FAQs

Types of CIBIL Disputes

We can broadly categorize the disputes into two parts: Individual Disputes and Company Disputes.

Individual Disputes

Inaccuracies in an Individual’s CIBIL Report can be related to his/her personal details and issues related to duplicate accounts. Personal details include incorrect filing of name or address. For example, Sumit Malhotra could be misspelt as Sumit Mehrotra. Sometimes a single loan account may be reflected in your CIBIL Report twice, thus reducing your overall score. Such disputes can be resolved by filling the CIBIL dispute form.

Company Disputes

Discrepancies in a Company Credit Report can be referred to as a Company Dispute. Such disputes may arise in the form of incorrect ownership details, the existence of duplicate accounts, data inaccuracies and the like. The authorized signatory of the company can initiate dispute resolution by filling the CIBIL dispute form.

Information that cannot be rectified through the dispute resolution mechanism includes account number, member name, enquiry date and control number.

How to Raise Dispute in CIBIL?

Any dispute in the CIBIL Report or Company Credit Report can be notified by raising a CIBIL dispute resolution request. Those who have registered on CIBIL can directly raise a dispute by logging into your CIBIL member account. Follow the steps given below:

  • Login to “myCIBIL“
  • Click on “Raise a Dispute” tab
  • Select the relevant section that you want to dispute
  • Select your account
  • If you are disputing over ownership or duplicate information, select the same on ‘Dispute Type’ and submit the details of the dispute in brief.
  • If you are disputing a data inaccuracy, enter the correct value for the disputed field and submit.

Alternatively, the users can also fill out the CIBIL online dispute resolution form directly without logging in to myCIBIL via the below-mentioned URL.

Online dispute resolution is the fastest way to correct the discrepancies in your CIBIL Report. However, one can also raise a CIBIL dispute by writing a letter addressed to their registered office in Mumbai.

TransUnion CIBIL Limited

One World Center, 19th Floor, Tower 2A and 2B,

841, Jupiter Textile Mill Compound, Senapati Bapat Marg,

Lower Parel, Mumbai – 400 013

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How does CIBIL Resolve Disputes?

Once the dispute is raised by users by filling out the online dispute resolution form, the process starts. These steps are:

How does CIBIL resolve disputes?

Note: The total turnaround time for this process is 30 days.

CIBIL Disputes FAQs

What classifies as a CIBIL Dispute?

Inaccuracies in CIBIL Report (Individuals) or Company Credit Report (Commercial) are considered as CIBIL Dispute. These can be related to ownership information of the company, personal details, address, contact information, etc. However, information such as account number, member name, enquiry date and control number cannot be rectified by raising a CIBIL Dispute.

How to file a CIBIL dispute?

The quickest way to file a CIBIL Dispute is by filling and sending the CIBIL online dispute resolution form. The links are given below:

Can I raise a CIBIL dispute offline?

Yes, it is possible to raise a dispute by writing a letter to CIBIL addressed to its registered office in Mumbai. Make sure that you enter all important details such as the report order number, transaction ID, etc. CIBIL registered office address is-

One World Center, 19th Floor, Tower 2A and 2B, 841, Jupiter Textile Mill Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013

How long does it take for CIBIL to resolve a dispute?

The turnaround time for a CIBIL dispute resolution is 30 days.

What if I am not satisfied with the resolution of my dispute?

In case you are not satisfied with the resolution, a new dispute resolution request can be raised along with the details of the previous request.

After the dispute resolution, how long does it take for CIBIL to furnish my new CIBIL report?

It usually takes up to 7 days for incorporating changes in your CIBIL Report.

How to check CIBIL dispute status?

If you already have access to myCIBIL, you can check the status by logging into it and going to the ‘Dispute Status’ section. However, if you do not have the access, CIBIL sends you email notifications regarding the status of your dispute.

When you successfully raise a Company Dispute, a unique ID for the dispute will be generated which can be used to track CIBIL dispute status. You can also call the CIBIL helpline for the same.

CIBIL customer helpline number: +91-22-6638-4600

How will I know that my dispute has been resolved?

An SMS will be sent to your registered mobile number stating that the dispute has been resolved.

I have already closed a loan account but it is still reflected in my CIBIL report. Should it concern me?

Yes. You must confirm the same with your credit institution. CIBIL is not authorised to make changes in the credit report unless relevant details are furnished by the lender.

Can I raise several disputes for the same report at a time?

No. This facility is not yet provided by CIBIL. You can only rectify one field at a time. If you are disputing an ownership issue, you cannot raise a data inaccuracy issue along with it.

Why do certain sections of my CIBIL report have red bands?

CIBIL uses the ‘red bands’ to mark the disputed section. Once the issue is resolved, the red band will disappear.

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