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Updated: 18-10-2023 09:39:04 AM

CIBIL Customer Care Information

CIBIL Customer Care Number – (+91) 22-6140-4300

Timings: Monday to Friday between 10:00 AM to 06:00 PM

CIBIL Customer Care email ID: info@cibil.com

You can call TransUnion CIBIL customer care number, or email at CIBIL customer care email id or raise a dispute on the CIBIL website. Keep reading to know about CIBIL Customer Care in this article.

In case of any query, request, feedback or complaint regarding your CIBIL credit score, you can contact CIBIL using various online and offline methods as further discussed.

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In case of queries, you can go through the ‘Frequent Queries’ section on the CIBIL official website. A number of frequently asked questions have already been answered to make it easy for users to get answers to their queries.

If you cannot find your query among the FAQs, you can still write to CIBIL customer care by filling out a form on the TransUnion CIBIL website.

  • In case the user fails to get authenticated online, he can contact CIBIL and submit his KYC documents on the CIBIL website
  • If an individual applies for CIBIL score online and finds out that there are inaccuracies in the credit report, he can get it resolved by raising a dispute.
  • Individual can share information via Fax: (+91) 22-6638-4666 as well.

Consumer Dispute Resolution Process – Online

You can now proceed to initiate a dispute online with CIBIL for inaccuracies, duplicate information or account ownership that displays in your existing CIBIL report. To file a CIBIL complaint online and to correct the incorrect or mismatched information in your CIBIL report, you need to follow the below mentioned steps under this program.

TransUnion CIBIL Consumer Grievance Redressal Program

Step 1: Login to ‘myCIBIL’ by entering your user name and password

Step 2: Navigate to the ‘Credit Reports Section’, and search to the required subsection to further click on ‘Raise a Dispute’

Step 3: Fill in the dispute form

Step 4: Select the relevant section that you want to dispute

Note: You can raise a dispute regarding multiple fields in your credit report in a single dispute by navigating each and every section in your CIBIL report. You can also raise a dispute for any inaccuracies in your Company Credit Report (CCR).

Know more: How to Raise CIBIL Dispute?

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CIBIL Customer Care/Corporate Office

You can write to CIBIL mentioning your queries/issues and send them by post to the corporate office of CIBIL. TransUnion CIBIL is headquartered in Mumbai and the address of the corporate office is:

TransUnion CIBIL Limited
One World Center, 19th Floor, Tower 2A,
Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400 013

With effect from September 1, 2022, TransUnion CIBIL Limited as a Credit Information Company is included under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS) 2021

Integrated Ombudsman Contact Details:

  • For Complaints: https://cms.rbi.org.in & crpc@rbi.org.in
  • Physical letter can be sent to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.

FAQs On CIBIL Customer Care

Q. Do I need to be a CIBIL member in order to file a complaint with CIBIL?
Ans. All you need to be is a borrower or consumer in order to file a CIBIL complaint online or to raise a dispute via Consumer Dispute Resolution. You just need to fill in a dispute resolution form online and submit it with CIBIL. However, if we talk of CIBIL members and partners then they include a list of private and public sector banks, NBFCS, proprietorships, partnerships firms, and other banking and financial institutions.

Q. Can I call the CIBIL customer service line for free?
Ans. Yes, definitely you can call on CIBIL customer care number (+91) 22-6140-4300 from Monday to Friday between 10:00 a.m. to 06:00 p.m. that is a Toll free number, as well as you can share information via Fax: (+91) 22-6638-4666 as well.

Q. How to contact CIBIL customer care?
Ans. You can contact CIBIL customer care by dialing 022-61404300 between 10 am and 6 pm (Monday to Friday) or can email your query or suggestion at info@cibil.com. You can also write your query or concern at the below mentioned registered office address:

TransUnion CIBIL Limited
One World Center, 19th Floor, Tower 2A,
Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400 013

Q. What is the time duration CIBIL typically takes to respond to queries sent to CIBIL dispute email id.
Ans. TransUnion CIBIL may take around 30 days to resolve a consumer’s dispute that is subject to the time taken by the lender bank or financial institution to respond.

Q. What, if my CIBIL report contains mistakes or errors?
Ans. It is highly recommended to regularly monitor your CIBIL report by entering your CIBIL consumer login details and check errors or mistakes, as even a minor mistake that remains unresolved may lead to low CIBIL score. CIBIL report errors shall be checked and resolved immediately to avoid any new credit application rejection due to low credit score.

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