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Updated: 25-09-2024 09:32:58 AM

You can call the TransUnion CIBIL customer care number or send an email to the CIBIL customer care email address, or raise a dispute on the CIBIL website. Keep reading to learn about CIBIL customer care in this article.

CIBIL Customer Care Information

CIBIL Customer Care Number – (+91) 22-6140-4300

Timings: Monday to Friday between 10:00 AM to 06:00 PM

CIBIL Customer Care Online Support

CIBIL Customer Care Email ID: info@cibil.com

In case of any query, request, feedback, or complaint regarding your CIBIL credit score, you can contact CIBIL using various online and offline methods as further discussed.

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In case of queries, you can go through the ‘Frequent Queries’ section on the CIBIL official website. Several frequently asked questions have already been answered to make it easy for users to get answers to their queries.

If you cannot find your query in the FAQs, you can still write to CIBIL customer care by filling out a form on the TransUnion CIBIL website.

  • In case the user fails to get authenticated online, he can contact CIBIL and submit his KYC documents on the CIBIL website
  • If an individual applies for a CIBIL score online and finds out that there are inaccuracies in the credit report, he can get it resolved by raising a dispute.
  • Individuals can share information via Fax: (+91) 22-6638-4666 as well.
With effect from September 1st, 2022, TransUnion CIBIL Limited, as a Credit Information Company, has been included under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS) 2021.

How to File a CIBIL Complaint Online

You can now proceed to initiate a dispute online with CIBIL for inaccuracies, duplicate information, or account ownership that displays in your existing CIBIL report.

To file a CIBIL complaint online and to correct the incorrect or mismatched information in your CIBIL report, you need to follow the below-mentioned steps under this program.

TransUnion CIBIL Consumer Dispute Resolution Program

Step 1: Log in to ‘myCIBIL’ by entering your username and password

Step 2: Navigate to the ‘Credit Reports Section’, and search to the required subsection to further click on ‘Raise a Dispute’

Step 3: Fill in the dispute form

Step 4: Select the relevant section that you want to dispute

Note: You can raise a dispute regarding multiple fields in your credit report in a single dispute by navigating each section in your CIBIL report. You can also raise a dispute for any inaccuracies in your Company Credit Report (CCR).

Know more: How to Raise CIBIL Dispute?

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CIBIL Customer Care/Corporate Office

You can write to CIBIL mentioning your queries/issues and send them by post to the corporate office of CIBIL. TransUnion CIBIL is headquartered in Mumbai and the address of the corporate office is:

TransUnion CIBIL Limited (Formerly known as Credit Information Bureau (India) Limited)
One World Center, 19th Floor, Tower 2A,
Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400 013

Board Line Telephone: +91 – 22 – 6638 4600

Integrated Ombudsman Contact Details:

  • For Complaints: https://cms.rbi.org.in & crpc@rbi.org.in
  • The physical letter can be sent to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.

FAQs on CIBIL Customer Care

Q. How much time does CIBIL take to resolve consumer disputes or issues?

Ans. TransUnion CIBIL takes approximately 30 days to resolve disputes or issues, depending upon the time taken by the lending institutions to provide the consumer credit information to the credit bureau.

Q. What are the working hours of CIBIL customer care or helpline numbers?

Ans. The working hours of CIBIL customer care or helpline number +91-22-6140-4300 are between 10 a.m. – 6 p.m. (Monday to Saturday). The office walk-in timings are from Monday to Friday 10 a.m. – 6 p.m.

Q. What information should I have ready before contacting CIBIL customer care?

Ans. The individual consumers visiting the CIBIL office or contacting customer care should be handy with his/her original and photocopy of the following ID proofs, including PAN card, Passport, Driving License, or Voter’s ID card (any 1).

Q. How many languages are supported by TransUnion CIBIL in generating CIBIL reports for its consumers?

Ans. You can check and download your CIBIL report in 6 languages including English, Hindi, Tamil, Malayalam, Kannada, and Telugu for better understanding and analysis.

Q. Do I need to be a CIBIL member to file a complaint with CIBIL?

Ans. All you need to be is a borrower or consumer to file a CIBIL complaint online or to raise a dispute via Consumer Dispute Resolution. You just need to fill in a dispute resolution form online and submit it to CIBIL. However, if we talk of CIBIL members and partners then they include a list of private and public sector banks, NBFCS, proprietorships, partnership firms, and other banking and financial institutions.

Q. Can I call the CIBIL customer service line for free?

Ans. Yes, you can call on CIBIL customer care number (+91) 22-6140-4300 from Monday to Friday between 10:00 a.m. to 06:00 p.m. That is a Toll-free number, as well as you can share information via Fax: (+91) 22-6638-4666 as well.

Q. How to contact CIBIL customer care?

Ans. You can contact CIBIL customer care by dialing 022-61404300 between 10 am and 6 pm (Monday to Friday) or can email your query or suggestion to info@cibil.com. You can also write your query or concern at the below-mentioned registered office address:

TransUnion CIBIL Limited
One World Center, 19th Floor, Tower 2A,
Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400 013.

Q. What is the time duration CIBIL typically takes to respond to queries sent to CIBIL dispute email ID?

Ans. TransUnion CIBIL may take around 30 days to resolve a consumer’s dispute which is subject to the time taken by the lender bank or financial institution to respond.

Q. What, if my CIBIL report contains mistakes or errors?

Ans. It is highly recommended to regularly monitor your CIBIL report by entering your CIBIL consumer login details and checking errors or mistakes, as even a minor mistake that remains unresolved may lead to a low CIBIL score. CIBIL report errors shall be checked and resolved immediately to avoid any new credit application rejection due to low credit scores.

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17 Comments
Maroti Dnyaneshwar shendge
December 5, 2024

Credit card bill already paid but cibil me written off show ho gaya hai written off kaise nikale

Reply
Sumit Kumar
December 6, 2024

Aapko CIBIL se ye grievance raise karna chahiye aur isko resolve karwa lena chahiye. Is mein 30 din ka samay lag sakta hai aur ye issue resolve hone ke baad aapka credit score badh bhi jayega.

Vikram kumar
November 25, 2024

Sir mujhe 18 sal me 1 mahina Baki hai to jab 18 sal Complete ho jayega tab CIBIL score apne aa jayega

Reply
Sumit Kumar
November 26, 2024

Aapka CIBIL score tab hi generate hota hai jab aap koi loan ya credit card lete hain. Agar aapne ye product nahi liye hain, toh aap “New to Credit” kehlayenge.

Govardhan konda
November 11, 2024

Mera pan card pe cibil score nahi bata rha sir. pls request sir.

Reply
Sumit Kumar
November 12, 2024

Agar aapne past mein kisi credit product ko avail nahi kiya hai toh aapka CIBIL score NH aayega jiska matlab hai “No History”.

Bipin ravidas
September 13, 2024

Humne Shriram se loan liya Mera civil Sudhar Diya Jaaye Taki aage se acche se civil Chala Saken

Reply
Sumit Kumar
September 13, 2024

Aap agar ek disciplined credit behaviour rakhte hain, jaise ki time par repayment karna, new loans ke liye frequently apply na karna, etc. toh aapka credit score improve hota rahega aur aap future mein loans ke liye eligible rahenge.

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