UAN Member Portal

You need to activate your UAN before logging into UAN Member Portal. Once you activate your UAN, a system generated password will be sent to you through SMS. You can now login on the portal by filling your UAN and the password received. It is recommended to change this password after logging in.

Once you have logged in, you will be able to view your UAN Card, Profile and Service History. However, the passbook facility is not yet offered on the member portal. You will have to visit www.epfindia.gov.in >> Our Services >> For Employees >> Member Passbook. Login with the same password or the one you created after logging in for the first time.

The UAN Member Portal offers you comprehensive services related to your EPF account. Here’s all you can do on the UAN Member Portal-

A. View

On the portal, you can view information related to your EPF Account. There are four types of information you can view on the portal-

1- Profile- Your complete EPF profile is available on the UAN Member Portal. You can check the same under the ‘View’ tab given on the top of the site.

Clicking on ‘Profile’ will lead you to your profile page which will contain information such as-

• UAN
• Name
• Date of Birth
• Gender
• Father’s/Husband’s Name
• Mobile Number
• Email ID
• Whether you are an international worker
• Qualification
• Marital Status
• Differently abled or not

Out of the above information, only the mobile number and email ID can be edited by you.

2- Service History

A person is allotted only one UAN in his lifetime regardless of the number of companies he/she changes. Hence, the same UAN is to be fed by different companies into the system so that the person’s entire EPF contribution can be managed systematically and in a more transparent manner. Although the UAN remains the same throughout, every organization you work with has to create a new PF account under the same UAN. The Service Details section of the website will show the following information for all organizations you have previously worked with including the one you are currently working with-

• Member ID
• Name of the Member
• Name of the Establishment
• Date of Joining EPF
• Date of Ending EPF
• Date of Joining EPS (Employee Pension Scheme)
• Date of Ending EPS (Employee Pension Scheme)
• Date of Joining FPS (Family Pension Scheme)
• Date of Ending FPS (Family Pension Scheme)

3- UAN Card

UAN Card can also be viewed and downloaded on the UAN Member Portal. This facility is also available under the ‘View’ menu. This card can also be downloaded and presented at the PF office at the time of offline withdrawal or transfer.

4- Passbook

Under the ‘View’ menu, passbook option is also made available. However, this facility is not available on the portal. For viewing your passbook, you will have to visit the website- www.epfindia.gov.in.

Under the Services menu, select the ‘For Employees’ option, then click on ‘Member Passbook’. Now you will have to enter the UAN and Password (the same as UAN Member Portal) and access the passbook.

B. Manage

Apart from just viewing the information as given above, you can also manage and modify a few of the details on your own.

1- Contact Details

You can manage your contact details on the UAN Member Portal. For changing the contact number, an authorization pin will be sent to the new number. One you fill the pin in the space provided, your mobile number will be updated. Similar steps have to be followed to update a new email ID on the UAN Member Portal.

2- KYC

A member of EPF can also update other KYC details such as-

• Bank Account
• PAN
• Aadhaar
• Passport
• Driving License
• Election Card
• Ration Card
• National Population Register

Supporting documents need to be uploaded along with the KYC details and the same should be verified by the employer. Only then it will be updated against the member’s UAN.

C. Online Services

Other online services can also be availed on the UAN Member Portal such as-

1- Claim (Form 31, 19 and 10C)

With effect from February 2017, the Employee Provident Fund Organization (EPFO) has introduced the new composite claim forms to facilitate the full or partial withdrawal of PF. This claim form consists of the three forms- 31, 19 and 10C- that were earlier required for the purpose. However, an employee must note that for the purpose of claiming full/partial withdrawal through Composite Claim Form, Aadhaar must be linked to UAN.

2- Transfer

You can also request the transfer of your PF amount from the previous account into the current one. Before applying for a PF transfer on the UAN Member Portal, you should make sure that-

• Your KYC details updated on the website are correct
• Your previous/current bank account details and IFSC Code is seeded into the UAN database
• KYC Details are seeded against the UAN

Employees should know that only one transfer request can be claimed on the previous PF account.

3- Track Claim Status

One can also track their PF claim status on the UAN Member Portal. If you have requested for a claim, this will be automatically shown in ‘Track Claim Status’ section. You do not have to enter any acknowledgment number or PF account number. Just logging into your profile on the UAN Member Portal should be enough.

UAN Member Portal Customer Care

If a member of EPF is facing difficulty in logging into the UAN Member Portal, he/she can reach out to the customer care team of UAN. The customer support team can be reached via-

• Toll Free Help Desk- 1800 11 8005
• Email ID- employeefeedback@epfindia.gov.in
• Raising an issue on the website- www.epfindia.gov.in
• EPFO Regional/Sub Regional office (You can view the directory here- http://www.epfindia.gov.in/site_en/Contact_us.php)

Please note that the help desk service is available from 9:15 AM to 5:45 PM.

FAQs Related to UAN Member Portal

1- How to reach the UAN Member Portal?

The URL of UAN Member Portal is- https://unifiedportal-mem.epfindia.gov.in/memberinterface/

2- What is the password to login to my portal for the first time?

Before logging into the UAN Member Portal, you will have to active your UAN. When you do that, a password will be sent to your registered mobile number which should be used for the first login. It can also be used later but it is advisable to change the password after the first login.

3- Can I view my UAN Card on UAN Member Portal?

Yes. You can view as well as download your UAN Card from the portal.

4- Can I view my EPF passbook on UAN Member Portal?

No. This facility is not yet provided on the UAN Member Portal. Members will have to visit- www.epfindia.gov.in for checking their passbook.

5- Why are my previous member IDs listed on the portal?

All member IDs assigned to the person will be mentioned under the ‘Service Details’ section on the UAN Member Portal. This simplifies transfer and withdrawal claims for the member.

6- Can I change my email ID and mobile number of the UAN Member Portal?

Yes, these two details can be changed by the user. An authorization pin will be sent on the new mobile number to activate the same.

7- Which documents should I submit for updating KYC Details?

PAN Card, Aadhaar Card, National Population Register, Bank Account Number, Passport, Election Card, Driving License, Ration Card, etc. are accepted for KYC update on UAN Member Portal.

8- How do I know that the KYC update has been approved by my employer?

Unless it is approved, the status will show as pending. Once the employer approves it, approval status will be shown against that particular KYC Section.

9- When I change my job, is a new UAN generated?

No, you have to quote your existing UAN to the new employer so that the new PF account can be linked to the same.

10- Is there a customer service desk that I can reach for queries/complaints?

Yes. You can call on their help desk 1800 11 8005 or email a brief of your complaint along with the UAN to employeefeedback@epfindia.gov.in