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Members of the EPF Scheme can register their grievances with the Employee Provident Fund Organization (EPFO) by visiting the new EPF i-Grievance Management System. Here, the members can register their queries and complaints, send reminders for pending grievances and know the status of their request.
What is EPFiGMS?
EPFiGMS is an official portal for grievances/complaints relating to the Employee Provident Fund. All the registered EPF members i.e PF members, employers, and EPF pensioners can lodge their complaints, grievances, and queries online through this portal.
Different Issues Relating to Grievance
Grievance related to the following issues can be registered with this grievance management system:
- Final Settlement of EPF or Withdrawal of EPF
- Transfer of PF Accumulation into a New EPF Account
- Final Settlement of Pension
- Payment of Insurance Benefit
- Scheme Certificate
- Issue of PF Slip/PF Balance
- Cheque Returned or Misplaced
- Any other issue
Steps to Register EPF Grievance Online
Follow the steps mentioned below to register EPF grievance online:
Step 1: Visit the official portal of EPFIGMS i.e. https://epfigms.gov.in/
Step 2: Click on ‘Register Grievance’ option
Step 3: Against the status, section select one option among the following:
- PF Member
- EPS Pensioner
- Employer
- Others
Step 4: Enter your Universal Account Number (UAN) and the security code
Step 5: Now, click on ‘Get Details’ option
Step 6: Your name, UAN, email ID, and mobile number will appear on the screen
Step 7: You need to click on the ‘Get OTP’ button. Enter the OTP sent to your registered mobile number
Step 8: Choose the PF Account Number under the personal details section
Step 9: Once done, select the grievance, category of grievance and the description
Step 10: In the end, you need to upload the required documents. You need to click on ‘Choose File and the Attach’
Note: A registered number will be sent to your mobile number and email address. It might take up to 15-30 days to get your complaint resolved.
Steps to Check your EPF Grievance Status
Follow the steps mentioned below to check your EPF Grievance status:
Step 1: Visit the official portal of EPFIGMS i.e. https://epfigms.gov.in/
Step 2: Click on the ‘View Status’ option
Step 3: You need to enter the registration number sent to you at the time of registering the complaint
Step 4: You can enter the grievance password or mobile number/email in case the complaint was registered on the previous version
Step 5: Once done, enter the security code displayed on the screen
Step 6: Click on the ‘Submit’ button
Step 7: Your complaint status will appear on the screen
Steps to Send Reminder of EPF Grievance
Follow the steps mentioned below to send a reminder of your complaint:
Step 1: Visit the official portal of EPFIGMS i.e. https://epfigms.gov.in/
Step 2: Click on the Send Reminder’ option
Step 3: You need to enter the registration number sent to you at the time of registering the complaint
Step 4:You can enter the grievance password or mobile number/email in case the complaint was registered on the previous version
Step 5: Once done, enter the reminder description and security code
Step 6: Click on the ‘Submit’ button. A reminder regarding your complaint will be sent to the concerned department
Frequently Asked Questions
Q.How can I get my EPF grievance registration number?
Once you apply for EPF grievance, you will receive your registration number on the registered email id. It is suggested that you keep your registration number saved for future use in case you forget your password or login details.
Q.How many days will it take to get the claim online?
It takes around 15-30 days from the date of application to get the PF amount to your bank account online.
Q.How can I contact EPF Customer Care?
You can contact EPF customer care to file a complaint or resolve your queries on their toll-free number at 1800 118 005.
Q.Is there any other way besides the official portal for registering EPF grievance online?
Yes, you can also register a complaint via social media on the official account of Twitter and Facebook of EPF.