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CIBIL Report Errors and How to Resolve Them

CIBIL report should be monitored periodically to check for errors and resolve them as soon as possible to maintain a healthy credit score. Explore how to raise a CIBIL dispute by filling an online dispute resolution form at the CIBIL's official website if you find any minor or major error. CIBIL report should be checked regularly for minor or major errors and shall be resolved at the earliest to avoid any dip in the CIBIL score. Any delay in rectification of errors may lead to a significant fall in the credit score. This could eventually result in outright rejection of loan or credit card applications. Therefore, let us understand some common CIBIL report errors and how to rectify them.
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Types of CIBIL Report Errors and Tips to Resolve

Given below are some of the most important CIBIL report issues and tips for CIBIL report / CIBIL score correction online:

a) Errors in Personal or Account Details

You should regularly check your CIBIL report (once a month) for clerical or typographical errors related to your name, address, age, date of birth, and PAN Card details.

Duplication of account in the name of the applicant is another common error that negatively impacts the credit score.

b) Incorrect Balance or Outstanding Loans

The actual amount due and the outstanding balance have to be matched to have an accurate understanding of availed credit facilities. Information related to outstanding loans should be correct, as it helps in calculating the credit score.

Any of these errors should be reported immediately to avoid any dip in the CIBIL score or loan application rejection.

Solutions:
  • Here, download and check the CIBIL report and look for all possible minor or major errors in your report
  • Once you spot the error(s), you can raise a dispute by filling up the online CIBIL dispute resolution form
  • CIBIL will verify all your details and all possible errors will be corrected in your updated CIBIL report

c) Check for Days Past Due (DPD)

DPD or Days Past Due means the number of days by which the due payment on an account has been delayed in a given month. In case your DPD indicates anything other than '000' or 'XXX' , it means you have delayed your payment (s) and is interpreted negatively by lenders.

In case you have made payments on time and find errors in your DPD, you should get it corrected at the earliest, else it can lead to a fall in your credit score and even loan or credit card application rejection.

Solution:

Timely payment of dues is the best possible way to avoid the DPD marked other than 000 or XXX. While a single late payment will have a minimal or low impact on your CIBIL score, multiple late payments will adversely affect your score.

d) Errors in Credit Accounts (Existing or Closed)

There may be loan / credit card accounts that have been closed (i.e. paid off in full) already but have not been reported to CIBIL by the lending institution. There could be errors in account ownership, whereby some open accounts are mentioned in your CIBIL report that are not yours.

These could either be the result of administrative errors or could indicate a fraudulent activity. An account can also be incorrectly tagged as 'written off' or 'settled' which may adversely impact your score and be viewed negatively by the lenders.

Solutions:
  • In case a closed account is still shown as open, you must contact the lending institution and verify it. In case they have not yet closed your loan file, you must immediately provide them with all the necessary details so that you can obtain an NOC (No Objection Certificate)
  • In case there is an incorrect mention of open accounts that are not yours or an incorrectly tagged account, you can raise a dispute with CIBIL by filling CIBIL dispute resolution form.

e) CIBIL Report Shows Overdue Even for Paid-Off Accounts

Your CIBIL report may show an overdue amount that has already been cleared or show defaults in payment history even when you have been regular with all your past repayments.

Solutions:
  • Lenders submit data to CIBIL every 15 - 30 days and in case you happen to avail your CIBIL report within this period or closure of your accounts, it may not be updated in CIBIL records
  • In case it has been more than 2 months since the lender has submitted the data associated with that account, you can contact the credit institution and ask them to rectify the data in their records and also request them to submit the correct data to CIBIL so that it can be updated on the report
  • CIBIL bears no responsibility when it comes to verifying the credit data reported by lenders. In case of errors or inconsistencies, you can raise a dispute using CIBIL's Dispute Resolution mechanism and then your claim will be verified and if applicable, updated on the report.

Note: In case you raise a dispute with CIBIL, it may take up to 30 days to resolve a dispute, depending upon the time taken by the lender to respond.

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FAQs

What is the CIBIL dispute resolution portal where I can resolve my credit report errors?

You can raise your dispute with CIBIL by visiting its official website or by clicking here and logging in with your username and password. Get your latest CIBIL report and fill in the online dispute resolution form. You can raise multiple dispute requests in a single form and further wait for at least 30 days for the lender's response.

Does CIBIL charge some fees for its dispute resolution process from its consumers?

No, CIBIL does not charge any amount for resolving any type or any number of disputes. This service is free of cost for all of its customers.

I have closed my loans but they are not updating in my CIBIL report. How can I update the CIBIL report?

Your lending bank or NBFC takes 15-30 days to submit your credit information to the CIBIL. However, if you happen to download your CIBIL report within 30 days of closing/paying off your accounts, it may not have been updated in your CIBIL records. Therefore, you need to wait for at least 30 days before you recheck your account status at CIBIL.

How do I correct inaccuracy or faulty information and resolve a negative or duplicate account in my CIBIL report?

You need to thoroughly check your CIBIL report regularly for errors and report them at the earliest by raising a dispute with CIBIL by filling out an online dispute resolution form at CIBIL's official website. You are allowed to dispute multiple fields on your report in a single form. You can also raise the dispute request by writing to CIBIL at the following address: TransUnion CIBIL: One Indiabulls Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013.

Does CIBIL have the authority to change or edit the received consumer information from lending banks and NBFCs?

No, as per the Credit Information Companies (Regulation) Act of 2005, CIBIL is not allowed to delete, edit, or modify any consumer information without confirmation from the respective lending institution.

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