Please Note: DCB is not a Paisabazaar partner. Offers would be from partner Banks/NBFCs only.
DCB Bank offers a secured credit card called Payless Credit Card with a variety of services and benefits. This credit card is best suited for those who want to improve their credit score where one can select their own credit/cash limit. DCB Bank credit card customers can contact the 24×7 customer care service to get their queries answered or issued resolved instantly. Customers can even get their card hotlisted in the event it is lost or stolen. Details of DCB Bank credit card customer care numbers are given below:
DCB Bank Credit Card Customer Care Toll-Free Numbers
Given below is the 24×7 toll-free customer care numbers:
1800-123-5363 or 1800-209-5363
In case you are unable to connect with the toll-free numbers, you can give a call on:
022-6899-7777 and/or 040-6815-7777
The above-mentioned customer care numbers are valid for resident Indians (from 8:00 am to 8:00 pm) only. NRI customers can use the below-mentioned DCB Bank Credit Card customer care numbers-
91-22-61271000 / 022-68997777
DCB Bank Credit Card Email Address
You can reach the bank regarding your credit card complaints/queries by writing an email and sending it to:
customercare@dcbbank.com
NRI customers can send the email to: nri@dcbbank.com
DCB Bank Mobile/Internet Banking
Customers can write to DCB Bank by logging in to their accounts online. Customers can also register their complaints at the website www.dcbbank.com by filling up the Complaints Form.
DCB Bank Postal Address
You can also write physical letters regarding your credit card queries to the following office:
DCB Bank Limited, P.O. Box No. 7643,
Malad (West), Mumbai 400064.
DCB Bank Grievance Redressal Procedure
Given below is a detailed description of the grievance redressal procedure which can be followed by customers:
Level 1: Contact the customer care centre via toll-free numbers, charged numbers, mobile/internet banking, email, online complaint form, or by sending a letter at the above-mentioned postal address.
If for any reason, the complainant is not satisfied with the resolution provided by Level 1, the customer can escalate the complaint to:
Level 2:
- Regional Nodal Officer: Click Here to view the details of the Regional Nodal Officers
- Our Senior Management Team: Click Here to view the details of the Senior Management team
If for any reason, the complainant is not satisfied with the resolution provided by Level 1 & 2, the customer can escalate the complaint to:
Level 3: Principal Nodal Officer:
e-mail ID: nodal.officer@dcbbank.com or write to-
DCB Bank Limited
6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai 400013.
Tel: +91 22 6618 7099 | Fax: +91 22 6658 9971
Level 4: Ombudsman
If the customer is not satisfied with the resolution given by the Bank, within 30 days to the complainants, he/she may approach the Banking Ombudsman appointed by Reserve Bank of India under the Banking Ombudsman Scheme, 2006, for resolution of complaints relating to deficiency in banking services.