Suryoday Small Finance Bank Limited Grievance Redressal – Escalation Matrix

Published: 05-05-2023 05:02:22 AM

First Level Escalation

The customer may directly meet the branch manager, call or give the complaint in writing.

Second Level Escalation

If the customer is unsatisfied with the resolution provided at the second level, he/she can directly contact the Principal Nodal Officer via writing or making a call.

Third Level Escalation

The customer may contact the Banking Ombudsman in case he/she is unsatisfied with the response given by Suryoday Small Finance Bank Limited.