Cent M Passbook

Central Bank of India has come up with a new Mobile Banking Application for its users which is called Cent Mobile. Through this application a user can access almost all of the banking services from anywhere at any point of time through the internet enabled handsets. This app can be downloaded from the Google play store for Android devices and Apple App Store for iOS enabled devices.

Cent M Passbook mobile application was launched on 104^th Foundation Day of the Central bank of India on December 21 2014 by Mr. Rajeev Rishi. This app was initially launched only for handsets which had operating systems like Android, Windows Mobile and Black Berry users. This app is quiet advantageous for the customers as they need not visit the branch to get their passbook updated. The complete account details would be made available to the customer on his or her mobile through this application. Another important feature of the Cent M Passbook is that it gives the convenience of Multilanguage M Passbook to their customers. This passbook gives an individual the option to display all the transactions linked to their CIF.

This app has various features which are user friendly and appealing to the consumers. Some of them have been discussed below:

• The registration and activation process for this app is easy.
• The customers can view the full transaction details on their handsets. They can check balances for all their accounts linked with the CIF.
• The app gives you various options to view the transactions. The customer can filter out the records by transaction dates or search by transaction type, amount etc.
• It is user friendly and fast in accessing the data.
• One can rearrange the transaction entries either ascending or descending order depending upon their requirement.
• The customer can personalize their passbook by creating their own personal ledger and can also add remarks or notes to the transactions in the passbook.
• They can also share their transaction or account details through their mails or messages.
• The customers have the option to change the number of transactions per page they want to view.

The process flow of Cent M Passbook from downloading to installing to the end user using it is explained as follows:

• The end user first needs to download the application “Cent M Passbook”, from the play store or app store.

• After successful installation of the app on their mobile phones, the customer needs to click on the application.
• The application “Cent M Passbook” will start running showing the bank’s building in the background.
• Then the customer needs to select their preferred language.

• In order to start the registration process the customer needs to enter their user id i.e. CIF of the customer and their registered mobile number.

• Then the authentication of the customer will take place by the application from CBS. Once the details are authenticated, a one-time password i.e. OTP which would be a six digit number will be sent to the customer’s registered mobile number.
• After the customer has entered the OTP correctly, the application would ask the customer to generate the password of their choice. The user is required to generate the four digit numeric password of their choice. The password has to be generated by the end user himself or herself which will be their password for further uses.

• After successful generation of the password the customer needs to re-enter the password. The application would take minimum 2 to 3 minutes in order to sync for the first time.
• If the customer forgets the password or loses it then he has an option for regenerating a new password of his choice by using “Forgot Pin”, option given on the home page.

• Once the customer feeds in the mpin, all the information from the CBS would be given to the customer on their mobile phones.
• The different features like account details, Personal Ledger, Passbook etc. are available on this app.

• The account details of the customer would show all the accounts linked to their CIF.
• The passbook option shows the passbook of the different accounts as per the customer’s selection. The default settings which are there with the application can be changed by the user.
• As this is a Multilanguage application, the end user has the option of selecting their preferred language.
• The customer can mark their transactions in the passbook through Personal Ledger and even they can add their own transactions as well. The Personal Ledger is termed as a Transactional Manager.

• The customer can select the transaction which they want to be marked in the personal ledger. They can also add personalized remarks.

• Basically the Personal Ledger is a feature available to the customer wherein the user can make note of the transactions carried out for a particular purpose.

• The customer can also share their various banking details like branch details, transaction details, etc. by various modes like email, Bluetooth. Searching transaction feature is also available on the app.

• This application also has an option for the customers to give their valuable feedback. They can also opt to receive alerts on offers and products available with the bank. The user can also give their feedback related to this app.
• The customers can view the different new schemes or offers given by the bank on different products through this app.
• There is an option for the customer to change their MPIN or password through this app by selecting m PIN button.

• This application is available for the customer in 11 languages and it is available for platforms like Android, Apple, Windows and Blackberry.
• The bank is also providing a web based application for the customers who are having low end mobile phones. Customers can log in to the given URL for accessing: https://centralbankmpass.net.in/Reachweb/

Now once the customer has downloaded the app and got to know about its basic features and the functions of each key given in the app, let us give them an over view of the look of Cent M Passbook.

• Once the customer clicks on the Central Bank of India M Passbook icon, the home page would appear which would give the customer the choice to select their preferred language.
• Once they have chosen their preferred language and clicked the continue button, the app will take them to the next page wherein they need to enter their CIF ID and the registered mobile number. Then they have to select Proceed button in order to go to the next page.
• The third page will have different icons like Account details, Passbook, Personal Ledger, Settings etc.
• Suppose we select Account Details then the complete info about the particular account would appear. A complete branch details like branch address, IFSC code, MICR code etc. will appear on the screen.
• The passbook will have different columns with info in each one of them. 1^st column would be date column wherein the date of the transaction would appear. Then there would be particulars column wherein the details of the type of transaction would appear like by cheque or either by transfers etc.
• Then the other two column would be withdrawal or deposit. These columns would show all the debits and credits made by an individual. The last column would give the remaining in the account after all successful transaction made by the customer.
• There would be a page called “Add Notes”, wherein the customer can add remarks about their transactions. This can also be linked to the personal ledger.

Thus we have learnt about the features of M passbook app by Central Bank of India as well as learnt about the installation of the app on our handsets. This app is basically a passbook on our mobile launched by Central Bank of India. The customer needs to log in the app using their CIF and registered mobile number. Cent M Passbook is an amazing app overall having all the banking applications. Its features allows the customer to get access of their account very easily. Thus, a customer can view all sort of information in just a click. Thus through this app the bank has launched a new service and benefits for their customers.