First Level Escalation
The customer may directly contact the branch manager, zonal head, or area head to file his/her complaint. The complaints can also be filed by email.
Email addresses:
customercare@sundaramhome.in
depositorcare@sundaramhome.in
Second Level Escalation
If the customer is not satisfied with the resolution at the first level, he/she can reach out to the nodal officer to resolve the issue. The Nodal Officer can be reached at:
AGM (Operations)
‘Sundaram Towers’, Fifth Floor,
No. 46, Whites Road,
Chennai – 600 014
Telephone- 044 2851 5267
Third Level Escalation
Customers may contact the National Housing Bank Department of Grievance Redressal to file their complaint if he/she is not satisfied with the response at the second level. A written complaint can be addressed to:
National Housing Bank
Department of Grievance Redressal (Complaint Redressal Cell)
4th Floor, Core 5-A,
India Habitat Centre,
Lodhi Road,
New Delhi – 110003
A complaint can also be submitted by using the following link: https://grids.nhbonline.org.in
Fourth Level Escalation
The customer can contact the banking ombudsman in case he/she is not satisfied with any of the resolutions provided by Sundaram Home Finance Ltd.