General Queries and Service Enquiries
In case of any grievances, customers can approach to customer care centre at care@pnb.co.in or can the customer care as under:
1800 1800
1800 2021
1800 180 2222
1800 103 2222
0120-2490000
First Level Escalation
If the issue of the customer is not resolved by the customer care executive, he/she can further escalate the issue to the Principal Nodal Officer as under:
General Manager
Customer Care Centre
Plot no – 5, Institutional Area, Sector – 32
Gurugram (Haryana) – 122001
Email id: care@pnb.co.in
Contact details: +91 – 124 – 4126244
Escalation to Ombudsman
If the customer is still not satisfied with the resolution provided or the complaint of the customer has not been addressed within 30 days from the date of raising the complaint, the customer can escalate the issue to the Banking Ombudsman as under:
https://cms.rbi.org.in/rbi/vividflow/run/rbi?language=Auto
Read More : Punjab National Bank Customer Care