Jana Small Finance Bank Grievance Redressal – Escalation Matrix

First Level Escalation

If raising the complaint for the first time, the customer can follow the below-mentioned channels:

• Send an email at customercare@janabank.com
• Call customer care at 1800 2080
• Visit the branch. Customers can locate the branch on the provided link https://www.janabank.com/branch-locator/
• Postal Address: Customer Service
  Jana Small Finance Bank Ltd.
  11, 5^th Floor, Divyashree Chambers,
  O’Shaughnessy Road,
  Bengaluru – 560025

Second Level Escalation

If the customer does not receive a satisfactory response at Level 1 within 7 working days, he/she can click on the provided link to raise their request
https://www.janabank.com/grievance-redressal/#

Third Level Escalation

If there is no satisfactory response provided at Level 2 within 5 working days, the customer can reach out to the Principal Nodal Officer of the bank as under:

Jana Small Finance Bank Ltd.
No.11, 5^th Floor, Divyashree Chambers,
O’Shaughnessy Road,
Bengaluru – 560025

Email id: Nodal.officer@janabank.com

Escalation to Ombudsman

If the customer has not received any satisfactory response at the above-mentioned levels or the complaint has not been addressed, he/she can reach out to Banking Ombudsman as under:

https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication