City Union Bank Customer Care Number, Email ID, SMS, WhatsApp

Customers of City Union Bank can call on the below-mentioned number to get their queries resolved. The number can be accessed from all states of India.

044-71225000

Customers can also lodge their complaints by writing to the bank on the provided e-mail id. If customers do not get a response by calling the bank, they can always resort to writing their complaint and sending it to the bank.

customercare@cityunionbank.com

When calling City Union Bank, customers are requested to keep their account number or debit card number readily available.

• Customers of City Union Bank can check their account balance by giving a missed call to +91-9278177444.
• If customers want to download City Union Bank wallet instantly, they can give a missed call to +91-9278177555.

City Union Bank customers can block their CUB net login by sending an SMS BLOCK to +91-9281056789 from their registered mobile number only.

Customers of City Union Bank having a savings account or current account in the bank can chat with City Union Bank’s digital assistant Lakshmi. On this platform, customers can do their banking transactions through WhatsApp and enquire about various queries related to their bank account. Customers are requested to save +91 44 71225000 in their contacts and begin chatting with the bank’s digital assistant.

Below-mentioned are the services that customers can avail through WhatsApp banking in City Union Bank:

• Check account balance
• Avail mini statement
• Avail link to open an account online
• Block debit card
• Update form 15G/H
• View interest rates
• Locate nearest ATMs and branches

• In case the customer is not satisfied with the response provided by customer care, they can register their complaint by providing complete details with their name and account number.
• If the customer is still not satisfied with the response provided at level I, the customer can escalate the issue to his/her branch’s grievance officer.
• In the event if the customer is still not satisfied at level II, the customer can escalate the issue to the Principal Nodal Officer for complaint and redressal with the details on the below-mentioned address:

Sri. K. Maharajan
Senior General Manager
Inspection Vigilance and Audit
City Union Bank Ltd.,
No. 24B, Gandhi Nagar, Kumbakonam – 612001
Phone no: 0435-2402322
Fax: 0435-2431746
E-mail: complaints_grievances@cityunionbank.in

If the customer is still not happy and satisfied with the response provided by the grievance redressal officer, the customer may write to the Banking Ombudsman.

Q. Can I access my accounts in City Union Bank if I am out of town?

Ans. Yes, you can access your accounts anytime and anywhere, though, you are expected to have an active internet connection on your device from which you are accessing your accounts.

Q. What if I change my mobile number, do I need to re-register for the same?

Ans. If you change your mobile number, you should immediately inform the bank regarding the change of your mobile number. Once your mobile number is updated, you need to do the registration process again with your new mobile number. If you fail to do so, you won’t be able to access customer care services.

Q. What are the charges for availing statements of accounts in City Union Bank?

Ans. If the customer requires printed statement of their accounts, it will be charged at Rs. 10 per sheet with a maximum of Rs. 25. However, e-statements are free of cost.

Q. Are there any charges on SMS alert services in City Union Bank?

Ans. If you maintain a minimum balance of Rs. 10,000 in your savings account, there won’t be any charges for SMS alert service in City Union Bank. However, if you fail to maintain the required minimum balance in your savings account, you will be charged 17 paise per SMS up to a maximum of Rs. 17 plus GST for the entire quarter.

Q. How can I report a fraudulent transaction in City Union Bank?

Ans. To report a fraudulent transaction in City Union Bank, you may call the customer care number at 044-7122-5000. The bank executive will assist you further.