PNB Mobile Banking

Services offered by PNB ONE – PNB Mobile Banking Application
Balance Enquiry	Fund transfer	Mini Statement	Payment of credit card bills of any bank in India	Recharge mobile, cable, pay utility water, gas, and electricity bills
Pay insurance premiums	View complete transaction history	Transfer funds without adding beneficiary	Avail UPI services	Open Fixed Deposit online
Generate debit card PIN	Place debit card request	Request for cheque books	Locker Request	Access detailed account summary

PNB offers its customers various mobile banking apps to facilitate quicker and convenient banking. The following are the mobile apps from PNB:

PNB Mobile Banking Apps	Primary Features
PNB ONE	Open savings / current account, fixed deposit online Transfer funds using IMPS, RTGS and NEFT
PNB mPassbook	Check and download mini / detailed bank statement directly from the app Works on M-PIN based login
PNB Genie	View bank statement Raise service request and track its status
BHIM PNB	Simple, easy & quick payment app to make instant payments or request money using UPI Virtual address resolution
PNB MobiEase	Provides range of digital channels without net connectivity Avail SMS Banking, Missed Call Banking, USSD Banking
PNB Wecare	Provide feedback, suggestions, make requests and complaints along with their tracking Check customer care policies & grievance redressal mechanism
PNB Bharat QR Merchant app	Receive payments by the Merchants Accept payments without installing PoS machines

To login to PNB ONE – the official PNB Mobile Banking app, account holders can follow the steps mentioned below:

Step 1: Tap on ‘Sign in’ at the bottom of the page

Step 2: Enter the User ID and set the MPIN

Step 3: Log in with these credentials to start banking on-the-go with PNB Mobile Banking.

Step 1: Tap on the ‘Trouble Sign-in’ link on the home page of PNB ONE

Step 2: Select the ‘forgot password’ option

Step 3: Enter the user ID

Step 4: Enter further details like the Account number, linked Debit Card and PIN of Debit Card

Step 5: Proceed further to update the new transaction password as well as the login password

PNB Mobile Banking provides numerous advantages to its users. Following are some of the primary benefits of mobile banking app:

• 24X7 Banking as it t can be used anytime and anywhere
• Mobile banking apps are free of cost
• Access of numerous banking products and services
• Instant review of account history
• Helps in tracking your spendings
• Offers customized and tailored solutions
• Assists in transferring funds to friends and family
• Provides various investment options
• Secure and confidential

Q. Who can register for PNB ONE?

Ans. All PNB customers who hold individual and joint accounts can register for PNB ONE mobile app.

Q. Are there any charges for using PNB ONE?

Ans. No, there are no charges for using the PNB ONE app. Neither are there any charges for bill payments from the app.

Q. What are the limits of various transactions using PNB ONE?

Ans. The default limit of transaction is up to Rs. 2 lakh. However, you can perform transactions up to Rs. 10 lakh.

Q. Can I transact through all my accounts in PNB ONE?

Ans. You can transact through all of your accounts, except accounts which are opened in ‘Joint’ accounts.

Q. How can I login to PNB Mobile banking?

Ans. Firstly, you need to download the PNB ONE app from Play Store or App store. Enter all the required information and customer ID to set up MPIN. Now you can login your account by using the set MPIN.

Q. Can I open a Fixed Deposit account using PNB ONE?

Ans. Yes, you can open a fixed deposit account using PNB ONE by clicking on ‘Services’ > ‘Accounts’ > ‘Open Fixed Deposit’ > Enter the FD details > Done

Q. What to do if the OTP is not received during PNB Mobile Banking registration?

Ans. Account holders are required to follow the steps mentioned below:

• Send SMS ‘SOTP’ at 5607040
• Lodge the complaint at customer care number that is 1800 180 2222
• Mail the same at mobhelp@pnb.co.in

Q. What to do if the mobile banking account is locked?

Ans. PNB ONE is generally locked if the account holder enters incorrect MPIN more than five times. To unlock the account, account holder will be required to reset the same by clicking on ‘Trouble Signing-in’ > ‘Reset MPIN’ > ‘Enter OTP’ > ‘Set new MPIN’.

One shall get the hang of the other necessary DETAILS while using PNB ONE.

1. Customer Care: Call at PNB number 1800 180 2222 or 1800 180 2223 to register the complaint, one will get a reference number to know the status of complaint in the future.

2. Mail us at care@pnb.co.in

3. Mobile Banking: Report the complaint through the mobile banking app- PNB ONE.

Q. What are the pre-requisites for using PNB ONE?

• One should have an active account with PNB
• One should have current mobile number registered with the bank
• One should have a smartphone – android phone (with minimum android version – lollypop) and iPhone (iOS version of 9 and above)

Q. Can anyone with a corporate account register for PNB Mobile Banking (PNB ONE)?

Ans. No, PNB ONE is only for retail customers.

Q. How to resume using PNB ONE long after not using it?

Ans. User ID and password tend to get expired if not used for more than six months. One needs to reset the password to continue using it. To know more about it, click here.

Q. Is the Debit Card necessary for PNB ONE registration?

Ans. No, Debit Card is not a necessity for PNB ONE registration. It is however a necessity if one wants to register for PNB Mobile Banking online. One can submit a request for registration for PNB ONE by visiting any PNB branch as well.