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UIDAI operates toll-free numbers to communicate with the people. Any person who wants to get his query answered can file a complaint or give a suggestion for improvement by calling the Aadhaar card customer care number 1947 (toll-free) which operates 24×7 all 365 days of the year. This number is operated by UIDAI. Apart from this number, there are grievance redressal units in most of the regional offices of the organisation.
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Aadhaar is one of the most widely used government-approved identification cards that contains both demographic and biometric details of the cardholder. The government is linking a number of schemes and other legal instruments with Aadhaar to prove the authenticity of linked documents. Deadlines have been set up for linking various instruments with Aadhaar. UIDAI has made various provisions for people to avail these services easily. People can contact Aadhaar card customer care phone number to get their queries answered. These contact details can also be used to file a complaint or register a grievance.
UIDAI Headquarters
UIDAI is headquartered in New Delhi. People can write to UIDAI directly to get answers to their questions at:
Unique Identification Authority of India
Government of India
Bangla Sahib Road, Behind Kali Mandir,
Gole Market, New Delhi – 110001
Phone: 011-23478653
Regional Contact Numbers
UIDAI has set up a number of regional Aadhar centres to monitor and manage its operations. These centres are stationed in a number of cities spread across the map of India. Most of these centres have a grievance redressal unit where people can call and share their issues to get speedy resolutions. The contact details of these centres are:
| Regional Centre | Telephone Number | Fax | Address | |
| Chandigarh
(For Chandigarh, Himachal Pradesh, Haryana, Punjab & Jammu & Kashmir) |
0172-2711947 | 0172-2711717 | grievancecell.rochd@uidai.net.in | SCO 95-98, Ground and Second Floor, Sector 17-B, Chandigarh-160017 |
| New Delhi
(For New Delhi, Madhya Pradesh, Rajasthan & Uttarakhand) |
Grievance Cell: 011-40851426
Reception: 11-40851426
|
011-40851406 | help@uidai.gov.in | Ground Floor, Supreme Court Metro Station, Pragati Maidan, New Delhi-110001 |
| Lucknow
(For Lucknow & Uttar Pradesh) |
0522-2304979(Enrolment), 0522-2304978 (SSUP) |
– | uidai.lucknow@uidai.net.in | UIDAI Regional Office, 03rd Floor,Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/ V,Vibhuti Khand, Gomti Nagar, Lucknow- 226010 |
| Mumbai
(For Mumbai, Dadar and Nagar Haveli, Daman and Diu, Goa , Maharashtra & Gujarat) |
Grievance Cell Contact No.: 1947
UIDAI RO Mumbai Contact No.: 022-22163492
|
– | help@uidai.gov.in | UIDAI Regional Office, 7th Floor, MTNL Exchange Building, G.D. Somani Marg, Cuffe Parade, Colaba, Mumbai – 400 005 |
| Ranchi
(For Ranchi, Bihar, Jharkhand, West Bengal) |
Toll-Free No.: 1947
Helpdesk Tel. No.: 9031002292
|
– | helpdesk-roranchi@uidai.net.in | UIDAI Regional Office, 1st Floor, JIADA Central Office Building Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834010 |
| Hyderabad
(For Hyderabad, Andaman and Nicobar Island, Andhra Pradesh, Odisha, Chhattisgarh & Telangana) |
23739269 | – | gopalan.rs@uidai.net.in | 6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet Hyderabad-500 038, Telangana State |
| Guwahati
(For Guwahati, Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Tripura & Sikkim) |
0361-2221819 | – | helpdesk.roghy@uidai.net.in | Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781 006 |
| Bengaluru
(For Bengaluru, Karnataka, Lakshadweep, Puducherry, Kerala, Lakshadweep & Tamil Nadu) |
080- 22340865 | 080-22340310 | gopalan.rs@uidai.net.in | Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 560001 |
| Kolkata
|
Toll-Free No.: 1947
Phone: 033-22101060
|
– | westbengal.helpdesk@uidai.net.in | Ground Floor, Telephone Bhawan, 34, BBD Bag (South), Dalhousie, Kolkata- 700001 |
| Bhopal | – | – | – | UIDAI State Bhopal, Ground Floor, BSNL Bhawan, Near Paryawas Bhawan, Arera Hills, Bhopal- 462026, Madhya Pradesh |
| Patna | Toll-Free No. : 1947
Phone: 0612-2545678
|
– | campoffice.patna@uidai.net.in | 4th Floor, Lalit Bhawan Bailey Road, Jawaharlal Nehru Marg, Patna, Bihar-800001 |
| Bhubaneswar | Toll-Free No.: 1947
Phone: 0674-2914217
|
– | helpodisha-rohyd@uidai.net.in | UIDAI State Office Bhubaneswar, 3rd Floor, OCAC Tower, Acharya Vihar, RRL Post Office, Bhubaneswar, Khordha, Odisha-751013 |
| Ahmedabad | 079-29911701 | – | grievanceguj-romum@uidai.net.in | UIDAI Gujarat State Office, 4th Floor, Telephone Bhawan, 23, Chimanlal Girdharlal Rd, Sardar Patel Nagar, Ellisbridge, Ahmedabad, Gujarat- 382435 |
| Thiruvananthapuram | 0471-2990710 | – | helpdesk-sokl@uidai.net.in | UIDAI State Office Door Sanchar Bhavan PMG Junction Pattom Village Thiruvananthapuram Kerala- 695033 |
Grievance Redressal
UIDAI has set up an active grievance redressal mechanism. There are a number of channels through which people can file complaints and get them addressed. Some of these are mentioned below:
- Through Toll-free Number – People can call 1947 and get their grievances addressed through phone. Alternatively, they can place a call to regional centres and get their issues resolved.
- By Post – People can send their issues addressed through post. They can send a letter to any of the Regional Centres or UIDAI headquarters.
- By E–mail – People can also share their grievances by e-mailing their complaints to help@uidai.gov.in
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Filing Complaints Online through the Resident Portal
An applicant can file complaints online. The applicant can fill the form at https://goo.gl/ac84EU and submit his complaints online to get it addressed in least possible time. The applicant has to fill details such as – Enrolment ID, personal details, location, complaint details, etc. and submit the form. An update on your request will be provided to you through e-mail or mobile number. Complaints through this mechanism can be filed against:
- Aadhaar Letter/ PVC Status
- Authentication Issue
- Enrolment Related
- Operator/ Enrolment Agency
- Portal/ Application Issue
- Update Related
People can check the status of the Aadhar complaint filed through the resident portal at https://goo.gl/eiFf1d. They simply have to provide the complaint ID and click on Submit button after entering the security code.
FAQs on Aadhar Helpline
Q. What is the Aadhaar card customer care toll-free number?
A. The Aadhaar customer service toll-free number is 1947. You can call the number to avail a host of services and suggestions.
Q. How can I contact or make an enquiry regarding my existing Aadhaar card?
A. You have to contact the number from your mobile number registered with Aadhaar and you can enquire about your Aadhaar.
Q. How do I file a complaint regarding Aadhaar Card generation?
A. You can file a complaint by visiting the UIDAI’s website and filling the grievance redressal form. You can also write to help@uidai.gov.in to get your issues addressed or call 1947 and report your issues to UIDAI.
Also Know : – [PAN Card Toll-Free Customer Care Number]