UIDAI operates toll-free numbers to communicate with the people. Any person who wants to get his query answered can file a complaint or give a suggestion for improvement by calling the toll-free numbers 1947 or 1800 300 1947 which operates 24×7 all 365 days of the year. These numbers are operated by UIDAI. Apart from these numbers, there are grievance redressal units in most of the regional offices of the organisation.
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Aadhaar is one of the most widely used government approved identification cards that contains both demographic and biometric details of the card holder. The government is linking a number of schemes and other legal instruments with Aadhaar to prove the authenticity of linked documents. Deadlines have been set up for linking various instruments with Aadhaar. UIDAI has made various provisions for people to avail these services easily. People can contact Aadhaar card customer care phone number to get their queries answered. These contact details can also be used to file a complaint or register a grievance.
UIDAI Headquarters
UIDAI is headquartered in New Delhi. People can write to UIDAI directly to get answers to their questions at:
Unique Identification Authority of India
Government of India
3rd Floor, Tower II, Jeevan Bharti Building,
Connaught Circus, New Delhi – 110001
Phone: 011-23466899
Regional Contact Numbers
UIDAI has set up a number of regional Aadhar centres to monitor and manage its operations. These centres are stationed in a number of cities spread across the map of India. Most of these centres have a grievance redressal unit where people can call and share their issues to get speedy resolutions. The contact details of these centres are:
| Regional Centre | Telephone Number | Fax | Address | |
| Chandigarh | 0172-2711947 | 0172-2711717 | grievancecell.rochd@uidai.net.in | SCO 139-141, 3rd and 4th Floor, Sector 17-C, Chandigarh-160017 |
| New Delhi | 011-23481126 | 011-23481110 | Ground Floor, Pragati Maidan Metro Station, New Delhi-110001 | |
| Lucknow | 0522-2304979(Enrolment), 0522-2304978 (SSUP) | – | uidai.lucknow@uidai.net.in | UIDAI Regional Office, 03rd Floor, UP State Construction & Infrastructure Development Corporation Ltd. Building, TC-46/V, Vibhuti Khand, Gomti Nagar, Lucknow – 226 010 |
| Mumbai | 1947 | – | help@uidai.gov.in | UIDAI Regional Office, 7th Floor, MTNL Exchange Building, G.D. Somani Marg, Cuffe Parade, Mumbai – 400 005 |
| Ranchi | 0651-6450145 | – | ro.helpdesk@uidai.net.in | UIDAI Regional Office, 1st Floor, RIADA Central Office Building Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834 010 |
| Hyderabad | 040-23739266 | 040-23736662 | gopalan.rs@uidai.net.in | 6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet Hyderabad-500 038, Telangana State |
| Guwahati | 0361-2221819 | 0361-2223664 | d.khound@uidai.net.in | Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781 006 |
| Bengaluru | 080-22340104 | 080-22340310 | gopalan.rs@uidai.net.in | Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 560001 |
| Gurugram | 0124-2678306 | – | ylprao@uidai.net.in | UIDAI Data Centre, Technology Centre-Office Complex Plot No. 1, Sector-M2, IMT Manesar, Manesar (Gurugram) – 122050 |
Grievance Redressal
UIDAI has set up an active grievance redressal mechanism. There are a number of channels through which people can file complaints and get them addressed. Some of these are mentioned below:
- Through Toll-free Number – People can call 1947 and get their grievances addressed through phone. Alternatively, they can place a call to regional centres and get their issues resolved.
- By Post – People can send their issues addressed through post. They can send a letter to any of the Regional Centres or UIDAI headquarters.
- By E–mail – People can also share their grievances by e-mailing their complaints to help@uidai.gov.in
Filing Complaints Online through the Resident Portal
An applicant can file complaints online. The applicant can fill the form at https://goo.gl/ac84EU and submit his complaints online to get it addressed in least possible time. The applicant has to fill details such as – Enrolment ID, personal details, location and complaint details and submit the form. An update on your request will be provided to you through e-mail or mobile number. Complaints through this mechanism can be filed against:
- Non-generation of Aadhaar card
- Operator and Enrolment Agencies
People can check the status of the Aadhar complaint filed through the resident portal at https://goo.gl/eiFf1d. They simply have to provide the complaint ID and click on Submit button after entering the security code.
FAQs on Aadhar Helpline
Q. What is the Aadhaar card customer care number?
A. The Aadhaar customer service number is 1800 300 1947 or simply 1947. You can call the number to avail a host of services and suggestions.
Q. How can I contact or make an enquiry regarding Aadhaar card?
A. You have to contact the number from your mobile number registered with Aadhaar and you can enquire about your Aadhaar.
Q. How do I file a complaint regarding Aadhaar Card generation?
A. You can file a complaint by visiting the UIDAI’s website and filling the grievance redressal form. You can also write to help@uidai.gov.in to get your issues addressed or call 1947 and report your issues to UIDAI.
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