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Did Not Receive Aadhaar Card? Here’s What to Do

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Updated: 03-03-2025 10:39:07 AM

After you apply for an Aadhaar Card, it may take up to a month for you to get it. However, at times, people do not receive it even after the stipulated timeframe. If you have not received your Aadhaar card at your address yet, you can now get it online as well as offline. However, make sure that your Aadhaar has been generated. To ensure that your Aadhaar has been generated, you can check your Aadhaar card status.

You may have to apply for Aadhaar once again in case you have not received the Aadhaar card due to any of the following circumstances:

  • You had applied for Aadhaar prior to 1st April 2012
  • Your application has been rejected by the UIDAI

However, if your Aadhaar has been generated, you can download it online or get it offline. Let us find out how to get Aadhaar card when it has been generated but has not been received.

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How to Get Aadhaar Online
How to Get Aadhaar Offline

How to Get Aadhaar Online

You can get your Aadhaar copy online from either the Aadhar website or mAadhaar, UIDAI’s mobile app:

Aadhaar through the Website

If you have not received Aadhar by post, download e-Aadhaar card from the UIDAI’s website. An e-Aadhaar card is a soft copy of your Aadhaar card. It is acceptable at all places and can be downloaded from UIDAI’s website. To do so, follow these steps:

Step 1: Visit the eAadhaar download page on the UIDAI website

eAadhaar Download
Step 2: Select “Aadhaar Number”, “VID” or “Enrolment ID” as per the data you have. If you do not have either, retrieve them here

Step 3: Fill out the form with details including your Aadhaar number/Enrollment ID/Virtual ID, captcha code and click on “Send OTP” to receive an OTP on your mobile number registered with Aadhaar

Step 4: Choose if you want to receive a masked Aadhaar card and enter the OTP that you receive

Step 5: Click on “Verify & Download” to download your eAadhaar.

You will get your e-Aadhaar in the PDF format, therefore, ensure that you have Adobe Reader installed on your computer; otherwise, you will not be able to open the file. The eAadhaar PDF can be opened by entering the first four letters of your name in capital and your year of birth as password. You can take a printout of the file and use it wherever required. However, validate its digital signature first.

Order Aadhaar PVC Card

Once you get your Aadhaar number, but haven’t received your hardcopy yet, you can order Aadhaar PVC card online. This card contains various security features that would enable you to check for its authenticity. Here’s how to order Aadhaar PVC card online:

Step 1: Visit UIDAI’s website and in the Get Aadhaar section, select the “Order Aadhaar PVC Card” option

Step 2: Login to your Aadhaar account using your registered mobile number and OTP

Step 3: Verfiy your details and click on “Submit”

Step 4: Confirm and make the payment of Rs. 50

Step 5: A Service Request Number (SRN) is generated that can be used to check the delivery status of the Aadhaar PVC Card.

Read in Detail: Aadhaar PVC Card

Carry Aadhaar on Your Mobile

If your Aadhaar has been generated, then you may carry it even on your mobile using mAadhaar mobile application. The app syncs the user’s Aadhaar details such as name, date of birth, gender, residential address, photograph and biometrics. With mAadhaar app, people don’t need to carry physical Aadhaar cards at all times. Also, the app allows users to share their KYC and QR code easily with the service provider. The app is now available for both android and iOS devices.

Read More: How to install and set up mAadhaar on your phone

To download the mAadhaar app, you require Aadhaar number or QR code, which are given on the Aadhaar card. If you have not received Aadhaar card yet, you can get your Aadhaar number through SMS.

To get Aadhaar details through SMS, follow these steps:

Step 1: Visit the website at https://myaadhaar.uidai.gov.in/retrieve-eid-uid

Step 2: Fill out the 28-digit enrolment number given in your acknowledgement slip, your registered mobile number and the security code displayed in the form.

Step 3: Click the “Send One Time Password” button.

Step 4: Enter the OTP that you might have received on your registered mobile number and click the “Submit” button.

After verification, you will receive your Aadhaar details via SMS on your mobile phone.

How to Get Aadhaar Offline

People, who are not well-versed or comfortable with the technology, can visit the nearest Aadhaar enrolment centre.

At the enrolment centre, fill and submit the form. Get your information and biometrics verified. Once your details are verified, you’ll receive Aadhaar at your residential address.

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Customer Support Details

If you face any issue in getting your Aadhaar details, you may seek help from the Government helpline numbers or website. Some of the important contact information, which you may require are given as follows:

  • Call Centre – 1947
  • Email – help@uidai.gov.in
  • UIDAI Headquarters Postal Address –

Unique Identification Authority of India
Government of India
Bangla Sahib Road, Behind Kali Mandir,
Gole Market, New Delhi – 110001
Phone: 011-23478653

Read More: Aadhar Card Customer Care

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FAQs on Aadhaar Card Not Received

Q. I have not received my Aadhar card. What should I do?

A. You can download the Aadhaar card online from UIDAI’s official website if you know your Aadhaar number. Alternatively, you can visit the Aadhaar Enrolment Centre to get a print out of your Aadhaar card.

Q. What to do if OTP for Aadhar services is not received on your mobile number?

A. You can verify your mobile number linked with Aadhaar. If the number mentioned in Aadhaar is not the same, you can get it updated by visiting a nearby Aadhaar Enrolment Centre.

Q. In how many days is the Aadhaar card received on the residential address of the applicant?

A. The Aadhaar card is received on the residential address of the applicant within 90 days of Aadhaar enrolment.

Q. Can I get a copy of my Aadhaar card after updating my name or address in it?

A. You can instead download the updated e-Aadhaar as soon as the data is corrected in your Aadhaar. It is easy and instant and you can download it as many times as you want to.

Q. I have updated the address in the Aadhar card. Will UIDAI send an updated Aadhar card via post?

A. UIDAI sends the Aadhaar card by post in case you get your address, name, gender or date of birth updated.

Q. How to track the Aadhaar card through India Post if the document is not delivered?

A. You can visit India Post’s website and enter the tracking number to check the delivery status.

Q. What to do in case I did not receive my updated Aadhaar letter?

A. In case you do not receive your updated Aadhaar letter, you can download your Aadhaar from UIDAI’s website.

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