HDFC Bank Grievance Redressal – Escalation Matrix

General Queries and Service Enquiries

In case and HDFC Bank customer wants to raise a query or request, the customer can call the bank at 1800 1600 / 1800 2600

First Level Escalation

If the customer is not satisfied by the resolution provided, the customer can raise the complaint to the Nodal Officer of the bank. The below-mentioned link has details of the Nodal Officers area wise:

https://www.hdfcbank.com/personal/need-help/contact-us/banking-ombudsman-details

Also, the customer can fill in the provided form to get his/her query resolved.

https://leads.hdfcbank.com/applications/webforms/apply/grievance_redressal_form.asp

Second Level Escalation

In case customers are not satisfied with the above-mentioned answers, they can write to the Principal Nodal Officer of the bank. Below-mentioned are the details provided of the Principal Nodal Officer:

HDFC Bank Ltd.
5^th Floor, Tower B,
Peninsula Business Park,
Lower Parel West,
Mumbai 400013

Alternatively, the customer can fill in the provided form to raise the query to the Principal Nodal Officer.

https://leads.hdfcbank.com/applications/webforms/apply/complaint_form_new.asp

Escalation to Ombudsman

If the issue is not resolved within 30 days of lodging the complaint, and the customer does not get a satisfactory response, the customer can raise the complaint to Banking Ombudsman provided by RBI. Below-mentioned are the details provided:

Address: Centralized Receipt and Processing Centre,
Reserve Bank of India,
4^th Floor, Sector 17, Chandigarh – 160017

The customer can lodge the complaint on the provided link.

https://cms.rbi.org.in/cms/indexpage.html#eng

Also Read: HDFC Bank Customer Care