HDFC Bank Customer Care | 24×7 Toll-Free Number

HDFC Bank customers can call the following toll free number to get all queries answered or resolve all grievances:

1800 202 6161

Customers who are traveling abroad can reach the bank on the below mentioned number. Please note that charges may apply as per your traffic plan with your service provider.

+9122 61606160

For HDFC Bank credit card mis-selling, the customer can write to salesqueriescards@hdfcbank.com or call at 18002583838

To know more about HDFC Bank credit card customer care, click here

HDFC Bank allows its account holders to SMS their queries by typing the query directly. There is no need to follow any SMS format for any query. Below-mentioned example will help you understand the service better.

If the customer wants to know his/her account balance, the customer can simply send an SMS stating “What is my account balance” on the below-mentioned number.

7308080808

The customer can ask queries related to any of the banking products and the bank will provide the required answer on the registered mobile number. Account holders who have not registered their mobile number with the bank will not be able to avail this service. It is worth noting that no internet connection is required to avail this facility.

You can fill their online query/feedback form available on their official website. Choose the product/service, queries related to any type of query from the drop-down menu and follow the instructions.

For Home Loan Queries: HDFC Home Loan Customer Care Number
For Personal Loan Queries: HDFC Personal Loan Customer Care

You can call their phone banking officer on the following numbers (based on your location). Make sure that you have your Customer Identification Number and Telephone Identification Number or Debit / ATM card with the corresponding PIN.

Note: You can also talk to HDFC Chat Bot Eva to find answers to most of your queries.

NRI customers can call on the following numbers.

Kenya – Please note that for fixed networks, tollfree number is accessible from Safaricom and Airtel. For mobile networks, tollfree number is accessible from Safaricom, Airtel & Orange.

Note: Local charges may apply, kindly check with your service provider for the same.

NRI customers can call on the following numbers for assistance on account opening.

Note: These numbers are only available between 9PM to 5 AM IST.

Visit Nearest Bank Branch

You can visit your nearest HDFC Bank branch and tell your queries or complaints to a bank representative. In order to locate your nearby branch, visit the official HDFC website and locate the branch using pin code or area.

Write To HDFC Customer Care

You can also send them your queries via post on the following address.

HDFC Bank Ltd., New Bldg; “A” Wing 2nd floor,
26-A Narayan Properties, Chandivali Farm Road,
Off Saki Vihar Road, Chandivali,
Andheri (East), Mumbai- 400 072

In case you have queries related to credit card, send in your questions/feedback to the following address:

For Regular Post:
Manager, HDFC Bank Cards Division, PO BOX # 8654
Thiruvanmiyur PO Chennai – 600 041
For Courier:
Manager, HDFC Bank Cards Division, No. 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai – 600 041

In case you don’t receive any response using the above-mentioned mention or you are not satisfied with the solution, then you can contact Grievance Redressal using the following mediums:

1. Fill in their grievance redressal form available on their official website with your earlier complaint reference number and other details
2. You can call them on the following number

• Banking Products – 1800224060 (9.30am – 6.30 pm, Monday – Friday)
• Credit Cards – 044 – 23625600 (9.30am – 5.30 pm, Monday – Friday)

Write your questions and send to the following address:

For Banking and Depository Services:

Ms. Punam Umesh Naik (Grievance Redressal Officer)
Grievance Redressal Cell, HDFC Bank Ltd,
2nd Floor, Zenith House, Mahalaxmi,
Mumbai-400034.

For Credit Card Services

Manikandan PS ( Grievance Redressal Officer )
HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041.

Note: HDFC Bank customers can also use WhatsApp Banking services provided by the bank. The customers need to save the number 70700 22222 in their contact list and send a WhatsApp message ‘Hi‘ from their registered mobile number. To know more about these services provided by the bank, click here