ICICI Bank has made provisions for its customers to get information related to various products and get their queries resolved by contacting the ICICI Bank customer care team. If one has any queries related to credit card or saving accounts or internet banking, he/she can reach out to ICICI customer care service, which is available 24/7. Here are the contact details of the same.
There is provision for ICICI Bank customers to contact customer care for personal banking queries and issues related to ICICI Bank savings account, personal loans, etc. The customer can call the number mentioned below:
ICICI Bank customers can call the following toll-free number to get their queries regarding wealth management or private banking resolved 24×7:
Private banking customers can also reach out to the dedicated ICICI Bank customer care team at the following number:
However, this number may be chargeable and one may have to pay the applicable charges.
Corporate, business or retail institutional banking customers can contact the following customer service number to get their queries answered or issues resolved:
Domestic customers of ICICI Bank when travelling abroad can connect with the ICICI Bank customer care team through a dedicated number to raise issues and get speedy resolution at the number mentioned below:
This is a toll number and call charges will be applicable as per the mobile operator.
ICICI Bank provides a separate customer care number for credit card holders. Customers wanting to hotlist/block their ICICI Bank credit card can call on the below-mentioned number for the same.
Amazon Pay ICICI credit card is issued in collaboration with Amazon India and ICICI Bank. Thus, customers of this card have been provided with a dedicated portal. Customers having queries related to Amazon Pay ICICI credit card can call on the mentioned number:
To know more about ICICI Bank credit card customer care, click here
NRI customers having bank accounts in ICICI Bank can connect with the ICICI Bank customer care team from outside India as well. NRI customers can call the following numbers from their country:
| Country | ICICI Bank Customer Care Number |
| USA | 1866 4242 448 |
| UK | 0 8081 314 151 |
| Singapore | 800 101 2553 |
| Canada | 1866 4242 448 |
| Australia | 0011-800-0424-2448 |
| Belgium | 00-800-0424-2448 |
| Finland | 990-800-0424-2448 |
| France | 00-800-0424-2448 |
| Germany | 00-800-0424-2448 |
| Ireland | 00-800-0424-2448 |
| Italy | 00-800-0424-2448 |
| Luxembourg | 00-800-0424-2448 |
| Netherlands | 00-800-0424-2448 |
| Portugal | 00-800-0424-2448 |
| Spain | 00-800-0424-2448 |
| UAE | 8000 9114 001 |
| Bahrain | 800 04 877 |
| From India – For NRIs when in India | 1800-102-5600 |
| Non-Toll-Free Numbers to India (From any Country) | 91-40-3099 8025 |
| Sri Lanka | + 94 11 4242448 |
| Russia | + 7 495 981 4988 |
If customers have a complaint that they would like to submit to the bank for resolution, they need to follow the below-mentioned steps:
Step 1: If you are submitting the complaint for the first time, you need to write an email or call customer care. While you do so, you need to mention your email id registered with the bank and mention the registered mobile number while calling the customer care number.
Step 2: If you are not satisfied with the solution that you have received, you may further communicate your concern on the mentioned ‘Complaint Form’ by duly filling in all the details. You need to send the form to the Phone Banking Head.
Step 3: If you are yet not satisfied in the second response, you may register your grievance by dialling 1800 200 3344. You need to make sure that you provide the service request number which is of numeric digit only and is not older than 2 months. Please note that the request can be raised between 9:00 AM to 6:00 PM from Monday to Friday. For registering any grievance, call charges may apply as per your tariff plan.
Alternately, ICICI Bank customers can call on 1800 1080 directly to register their grievances.
| Location | Customer Care Number |
| Andhra Pradesh | 7306667777 |
| Ahmedabad | 07933667777 |
| Assam | 9864667777 |
| Bangalore | 08033667777 |
| Bihar | 8102667777 |
| Bhopal | 7553366777 |
| Chattisgarh | 9098667777 |
| Bhubaneswar | 6743366777 |
| Goa | 9021667777 |
| Chandigarh | 0172-3366777 |
| Gujarat | 8000667777 |
| Chennai | 044-33667777 |
| Haryana | 9017667777 |
| Dehradun | 1353366777 |
| Himachal Pradesh | 9817667777 |
| Delhi | 011-33667777 |
| Jammu & Kashmir | 9018667777 |
| Ernakulam | 4843366777 |
| Jharkhand | 8102667777 |
| Gurgaon | 0124-3366777 |
| Karnataka | 8088667777 |
| Hyderabad | 04033667777 |
| Kerala | 9020667777 |
| Jaipur | 01413366777 |
| Madhya Pradesh | 9098667777 |
| Kolkata | 033-33667777 |
| Maharashtra | 9021667777 |
| Lucknow | 05223366777 |
| Orissa | 9692667777 |
| Mumbai | 022-33667777 |
| Punjab | 7307667777 |
| Panaji | 8323366777 |
| Rajasthan | 7877667777 |
| Patna | 6123366777 |
| Tamil Nadu | 7305667777 |
| Raipur | 7713366777 |
| Telangana | 7306667777 |
| Ranchi | 6513344339 |
| Uttar Pradesh | 8081667777 |
| Shimla | 1773366777 |
| Uttarakhand | 8081667777 |
| West Bengal | 8101667777 |
Write your queries and feedback to the following address:
ICICI Bank Limited
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor
Survey no: 115/27, Plot no. 12
Nanakramguda, Serilingampally
Hyderabad – 500032
ICICI Bank Ltd.
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032
In case a customer is satisfied with the service being offered by ICICI Bank, he/she can give a review by posting the response at the ICICI Bank Compliments portal.
Headquartered in Mumbai, ICICI (Industrial Credit & Investment Corporation of India) Bank is India’s second largest private bank in terms of assets. It offers various banking products and services with over 4800 branches and 14000 ATMs in India. It also has its subsidiaries in countries like the United Kingdom, Canada, USA, Singapore, etc.
