ICICI Bank has made provisions for its customers to get information related to various products and get their queries resolved by contacting the ICICI Bank customer care team. If one has any queries related to credit card or saving accounts or internet banking, he/she can reach out to ICICI Bank customer care service, which is available 24/7. Here are the contact details of the same.
There is provision for ICICI Bank customers to contact the customer care for personal banking queries and issues. The customer can call the number mentioned below:
ICICI Bank customers can call the following toll-free number to get their queries regarding wealth management or private banking resolved 24×7:
Private banking customers can also reach out to the bank at the following number:
However, this number may be chargeable and one may have to pay the applicable charges.
Corporate, business or retail institutional banking customers can contact the following customer service number to get their queries answered or issues resolved:
NRI customers can call the following numbers:
| Country | ICICI Bank Customer Care Number |
| USA | 1866 ICICI 4U |
| UK | 0 8081 314 151 |
| Singapore | 800 101 2553 |
| Canada | 1866 ICICI 4U |
| Australia | 0011-800-0424-2448 |
| Belgium | 00-800-0424-2448 |
| Finland | 990-800-0424-2448 |
| France | 00-800-0424-2448 |
| Germany | 00-800-0424-2448 |
| Ireland | 00-800-0424-2448 |
| Italy | 00-800-0424-2448 |
| Luxembourg | 00-800-0424-2448 |
| Netherlands | 00-800-0424-2448 |
| Portugal | 00-800-0424-2448 |
| Spain | 00-800-0424-2448 |
| UAE | 8000 9114 001 |
| Bahrain | 800 04 877, + 973 17 576 161 |
| From India – For NRIs when in India | 1800-102-5600 |
| Non-Toll-Free Numbers to India (From any Country) | 91-40-3099 8025 |
| Hong Kong | +852-22342651, +852- 22342655 |
| Sri Lanka | + 94 11 4242448 |
| Russia | + 7 495 981 4988 |
| Location | Customer Care Number |
| Andhra Pradesh | 7306667777 |
| Ahmedabad | 07933667777 |
| Assam | 9864667777 |
| Bangalore | 08033667777 |
| Bihar | 8102667777 |
| Bhopal | 7553366777 |
| Chattisgarh | 9098667777 |
| Bhubaneswar | 6743366777 |
| Goa | 9021667777 |
| Chandigarh | 0172-3366777 |
| Gujarat | 8000667777 |
| Chennai | 044-33667777 |
| Haryana | 9017667777 |
| Dehradun | 1353366777 |
| Himachal Pradesh | 9817667777 |
| Delhi | 011-33667777 |
| Jammu & Kashmir | 9018667777 |
| Ernakulam | 4843366777 |
| Jharkhand | 8102667777 |
| Gurgaon | 0124-3366777 |
| Karnataka | 8088667777 |
| Hyderabad | 04033667777 |
| Kerala | 9020667777 |
| Jaipur | 01413366777 |
| Madhya Pradesh | 9098667777 |
| Kolkata | 033-33667777 |
| Maharashtra | 9021667777 |
| Lucknow | 05223366777 |
| Orissa | 9692667777 |
| Mumbai | 022-33667777 |
| Punjab | 7307667777 |
| Panaji | 8323366777 |
| Rajasthan | 7877667777 |
| Patna | 6123366777 |
| Tamil Nadu | 7305667777 |
| Raipur | 7713366777 |
| Telangana | 7306667777 |
| Ranchi | 6513344339 |
| Uttar Pradesh | 8081667777 |
| Shimla | 1773366777 |
| Uttarakhand | 8081667777 |
| West Bengal | 8101667777 |
Write your queries and feedback to the following address:
ICICI Bank Limited
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor
Survey no: 115/27, Plot no. 12
Nanakramguda, Serilingampally
Hyderabad – 500032
For any unresolved query, you may register your grievance by dialling our number 1800 200 3344 between 9 a.m. to 6 p.m. from Monday to Friday. Ensure that you provide the Service Request Number (numeric digits only) which is not more than 2 months old.
In case you are not satisfied with the solution given, then you can escalate the issue to the head of Phone Banking, Mr Subhendu Tripathy. The form is available on the official website of the ICICI Bank.
If you are still not satisfied with the solution, then you can further escalate the issue to the bank’s principal nodal officer, Mr Vinayak M More. You can submit the request online or contact him via phone at 022-26538027 or send him an email at headservicequality@icicibank.com
Here are the contact details of the business heads of various products offered by ICICI bank. Contact the corresponding business heads. They are available from Monday to Friday, 10 am to 5 pm, except bank holidays). Once your request is received, you will get an acknowledgment within 4 business days via email.
Mr. K. Roy, Senior General Manager – Head Credit Cards & Personal Loans
Telephone No.: 022-39337932
E-mail address: headcreditcards@icicibank.com
Mr. A. Saha, Senior General Manager
Telephone No.: 022-39337934
E-mail address: headhomeloans@icicibank.com/headconsumerloans@icicibank.com
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Mr. Neelakantan Pillai, Deputy General Manager
Telephone No.: 022-39337936
E-mail address: headdematservices@icicibank.com
ICICI Bank Ltd.
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032
If the grievance redressal is unable to solve your queries, then you can contact the zonal heads of your area. Here are the contact details of the same:
| Zone | Name | Telephone Number | Email Address |
| North | Mr. Kumar Ashish, Senior General Manager | 011-33551230 | headnorthzone@icicibank.com |
| South | Mr. Amit Palta, Senior General Manager | 080-33551230 | headsouthzone@icicibank.com |
| East | Mr. Avijit Saha, General Manager | 040-33551230 | headeastzone@icicibank.com |
| West | Mr. Ravi Narayanan, Senior General Manager | 022-33551230 | headwestzone@icicibank.com |
Headquartered in Mumbai, ICICI (Industrial Credit & Investment Corporation of India) Bank is India’s second largest private bank in terms of assets. It offers various banking products and services with over 4800 branches and 14000 ATMs in India. It also has its subsidiaries in countries like the United Kingdom, Canada, USA, Singapore, etc.
