ICICI Bank Customer Care

There is provision for ICICI Bank customers to contact the customer care for personal banking queries and issues. The customer can call the number mentioned below:

1860 120 7777

ICICI Bank customers can call the following toll-free number to get their queries regarding wealth management or private banking resolved 24×7:

1800 103 8181

Private banking customers can also reach out to the bank at the following number:

1860 120 3399

However, this number may be chargeable and one may have to pay the applicable charges.

Corporate, business or retail institutional banking customers can contact the following customer service number to get their queries answered or issues resolved:

1860 120 6699

NRI customers can call the following numbers:

Write your queries and feedback to the following address:

ICICI Bank Limited
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor
Survey no: 115/27, Plot no. 12
Nanakramguda, Serilingampally
Hyderabad – 500032

For any unresolved query, you may register your grievance by dialling our number 1800 200 3344 between 9 a.m. to 6 p.m. from Monday to Friday. Ensure that you provide the Service Request Number (numeric digits only) which is not more than 2 months old.

In case you are not satisfied with the solution given, then you can escalate the issue to the head of Phone Banking, Mr Subhendu Tripathy. The form is available on the official website of the ICICI Bank.

If you are still not satisfied with the solution, then you can further escalate the issue to the bank’s principal nodal officer, Mr Vinayak M More. You can submit the request online or contact him via phone at 022-26538027 or send him an email at headservicequality@icicibank.com

Here are the contact details of the business heads of various products offered by ICICI bank. Contact the corresponding business heads. They are available from Monday to Friday, 10 am to 5 pm, except bank holidays). Once your request is received, you will get an acknowledgment within 4 business days via email.

Mr. K. Roy, Senior General Manager – Head Credit Cards & Personal Loans
Telephone No.: 022-39337932
E-mail address: headcreditcards@icicibank.com

Mr. A. Saha, Senior General Manager
Telephone No.: 022-39337934
E-mail address: headhomeloans@icicibank.com/headconsumerloans@icicibank.com

Click Here: to know other ICICI Home Loan Customer Care Alternatives

Mr. Neelakantan Pillai, Deputy General Manager
Telephone No.: 022-39337936
E-mail address: headdematservices@icicibank.com

ICICI Bank Ltd.
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

If the grievance redressal is unable to solve your queries, then you can contact the zonal heads of your area. Here are the contact details of the same:

Headquartered in Mumbai, ICICI (Industrial Credit & Investment Corporation of India) Bank is India’s second largest private bank in terms of assets. It offers various banking products and services with over 4800 branches and 14000 ATMs in India. It also has its subsidiaries in countries like the United Kingdom, Canada, USA, Singapore, etc.