Kotak Mahindra Bank provides its customers the prompt customer care services through which they can easily file grievances, explore offers, resolve queries, etc. without any hassles. Kotak Mahindra Bank customer care executives are available to assist its customers 24*7. Customers can reach out to the customer care executives through various modes of communication including toll-free helpline numbers, SMS, complaint form, interactive voice response, email, etc. to get a resolution of their queries or grievances.
Kotak Mahindra Bank Customer Care Number
For banking purposes or credit card related queries, customers can call on Kotak Mahindra Bank customer care helpline number
1860 266 2666
This number is available 24*7. Kotak Mahindra 811 customers can also call at the following number from 9:30 am to 6:30 pm from Monday to Saturday (except holidays) to get the queries resolved:
1860-266-0811
Kotak Mahindra Bank Credit Card Customer Care
Kotak Mahindra credit card customers can call at the dedicated 24×7 toll-free number mentioned below to report fraud or unauthorised transactions carried out through the credit card:
1800 209 0000
Alternatively, customers can also call on city-specific credit card helpline numbers:
| City | Customer Care Number |
| Ahmedabad | (079) 66006022 |
| Bangalore | (080) 66006022 |
| Chennai | (044) 66006022 |
| Hyderabad | (040) 66006022 |
| Mumbai | (022) 66006022 |
| New Delhi | (011) 66006022 |
| Pune | (020) 66006022 |
Kotak Mahindra Bank NRI Customer Care
If a customer is dialling from abroad, then he/she needs to call either the 24-hour available aboard helpline number that is chargeable
+91 22 6600 6022
One can also call the country-specific 24-hour toll-free helpline numbers mentioned below:
| Country | Helpline Numbers |
| USA | 1855 365 6767 |
| Singapore | 8001013054 |
| Hong Kong | 00180044990000 |
| U. K. | 0080044990000 |
| Canada | 18557684020 |
| Australia | 001180044990000 |
Kotak Mahindra Bank Customer Care Email ID
Customers can also connect with the Kotak customer care executives to file their complaints or queries by sending emails as well. Below mentioned are the email IDs of various category of banking services provided by the bank:
Kotak Securities: service.securities@kotak.com
Kotak General Insurance: care@kotak.com
Kotak Life Insurance: clientservicedesk@kotak.com
Kotak Car Finance: service.carfinance@kotak.com
Kotak SME Banking: customerfirst@kotak.com
Kotak credit cards: service.cards@kotak.com
If you have any query regarding the Kotak Mahindra Bank credit cards or loans, then you can simply fill up the form given on the bank’s official website stating your basic information along with the query. Kotak Mahindra Bank executive would call you back on receiving your online complaint form.
Kotak Mahindra Customer Care SMS
Customers can get the latest updates of their account balance, debits, credits, salary credits, outstanding amounts and much more through the SMS facility. Customers can simply send an SMS to the following numbers to get the details of the following queries:
9971056767 or 5676788
| Credit Card Related Issue | SMS Format |
| For balance enquiry | BAL |
| To receive the bank statement on email for a particular month in the current financial year | STMT(space)Last 4 digits of Account Number(space)First 3 letters of the month |
| For knowing the cheque status Inquiry | CHQSTATUS(space)Last 4 digits of Account Number(space) 6 digit cheque no |
| For requesting new chequebook | CHQBOOK(space)Last 4 digits of Account Number |
| Know Your Account No. | MFACCT(space)Last 4 digits of Customer Relationship Number |
| Know the nearest Branch | BRANCH(space)6 digit postal code |
| Debit Card | DEBITPIN(space)Last 4 digits of Debit Card Number |
| For knowing the credit card’s current due amount | CCBAL < Last 4 digits of the Kotak Credit Card Number > |
| For knowing the last payment of the credit card | CCPYMT <Last 4 digits of the Kotak Credit Card Number > |
| For knowing the available credit limit balance | CCAVBL <Last 4 digits of the Kotak Credit Card Number > |
| For knowing the outstanding amount due as per your last credit card statement | CCDUE <Last 4 digits of the Kotak Credit Card Number > |
| Total transactions of this month | CCSPND <Last 4 digits of the Kotak Credit Card Number > |
| For knowing the status of your credit card application | CCAPP <the 13 digit Application Number > |
| last three transactions on your credit card | CCTXN <Last 4 digits of the Kotak Credit Card Number > |
| For receiving a call back from the customer care executive | SERV (space) CRN Number |
About Kotak Mahindra Bank
Kotak Mahindra is an Indian private sector bank headquartered in Mumbai, Maharashtra. In February 2003, it got the in-principle approval to carry out banking business from Reserve Bank of India (RBI). Presently, Kotak Mahindra Bank has a wide network base of more than 1,300 branches across 650+ locations along with over 2100 ATMs across the country.