Customers can get in touch with Standard Chartered Bank customer care executives through multiple modes of communication through phone, emails, SMS, social media channels, etc. Standard Chartered Bank also offers a phone banking app where customers can learn or inquire about various banking products offered by the bank such as SCB savings accounts, loans, credit cards and other financial products.
Standard Chartered Bank Customer Care Phone Banking Numbers
Accountholders have the facility to contact the bank using Standard Chartered Bank customer care phone banking team. They can get their queries answered or issues resolved regarding savings accounts, loans, credit card or more through this service. Below mentioned are the numbers which are provided by the bank.
|Zone||Standard Chartered Customer Care Number|
|Ludhiana, Bhopal, Surat, Jaipur, Kanpur, Jalandhar, Chandigarh, Allahabad, Cochin/Ernakulam, Indore, Lucknow, Coimbatore, Nagpur, Patna, Bhubaneswar, Rajkot, Amritsar, Vadodara||6601 444 / 3940 444|
|Siliguri||1800 345 5000 (For domestic dialling within India only)|
|Noida, Gurgaon||011 – 39404444 / 011 – 66014444|
|Bangalore Ahmedabad, Mumbai Chennai, Hyderabad, Delhi, Kolkata, Pune||6601 4444 / 3940 4444|
|Jalgaon, Saharanpur, Dehradun, Guwahati, Mysore, Vishakhapatnam, Cuttack, Mathura, Proddatur, Thiruvananthapuram,||1800 345 1000 (For domestic dialling within India only)|
*Effective 1st April 2019, phone banking services can be availed from 7 am to 11 pm. Emergency services like the report of loss card, unauthorised transactions, charge dispute, stop payment, etc. will continue to be serviced.
If the solutions or grievances of the customers are not answered well or if they are unsatisfied with the resolution of their queries, then they can directly reach out the bank’s senior officials including the nodal officer, principal nodal officer, general manager, etc. Customers also have the option to physically visit any of the Standard Chartered branches to get their issue resolved.
Standard Chartered Bank Email ID
If a customer does not wish to call on the Standard Chartered Bank customer care number mentioned above, then they can also email their queries to the bank. They can easily file their grievances or complaints to Standard Chartered customer care executives. It is recommended that customers use their registered email ID for sending out the emails or feedbacks.
Standard Chartered customer care executives address the customer’s queries upon receiving the email. This option can be used as an alternative to bank’s helpline numbers. Below mentioned are the email ids of the Standard Chartered bank customer care:
Standard Chartered bank customer care Email ID: firstname.lastname@example.org
For credit card related disputes and queries: email@example.com
Standard Chartered Bank Customer Care Chat Option
Standard Chartered Bank provides various chat options to its customers. Customers can either have a video, audio or text chat with the customer care executives. They can ask their queries and they’ll receive the solutions within a few minutes.
Video chat: If a customer prefers face to face interaction, then they can start a video session with the customers care executives.
Audio chat: If a customer is travelling or cannot have the video chat, then they can also use the voice chat to talk to the consultants.
Text chat: If a customer just wishes to chat virtually, then they can also use the live message service to chat with the customer care executives.
Standard Chartered Bank Customer Care SMS Number
Standard Chartered Bank allows its customers to send their queries over SMS also. It’s a 24 hours service where they can get help whenever the customer care executive receives their message. Customers can message on the following number (except national holidays) to get the resolution of their grievances or complaints:
Standard Chartered Bank Complaint Form
Standard Chartered Bank also offers its customers to file their complaints online through compliant forms given on the “>official website of the bank. Customer care executives would address the issues and complaints after evaluating the complaint form.
Standard Chartered Bank Postal Address
If Standard Chartered Bank customers’ queries are not answered well or if they are not satisfied with the response, they have the option to escalate their issues to higher authorities of the bank. For this, they can personally visit their home branch or they can reach out to the bank on the give below postal address:
Mr. Arun Kumar R
Principal Nodal Officer
Standard Chartered Bank
Customer Care Unit
19, Rajaji Salai
Chennai 600 001
Contact Numbers: 080-42896718 OR 080-28089025
Nodal Officer Email ID: Nodal.Officer@sc.com
Head of customer care email ID: Head.Service@sc.com
Principal Nodal Officer email ID: Principal.NodalOfficer@sc.com