Axis Bank offers a variety of banking products and services like savings account, credit cards, personal banking, corporate banking, investment banking, loans, wealth management, etc. In case of any query or issues related to any product, one can contact Axis Bank customer care team and get speedy resolution of their issues or answers of their queries. One can contact Axis customer care through call, SMS, netbanking, mobile banking, email or writing to the bank’s team. Let us find how to do it.
In case you need any information regarding Axis Bank’s products and services, the status of cheque issued or deposited, interest rates, ATM, internet banking, mobile banking or blocking lost/stolen ATM/credit card, then you can contact their 24/7 customer care centre at the following toll free numbers:
One can contact the following number to report lost Axis Bank debit card:
Axis Bank provides customer service regarding agricultural and rural enquiries as well. It has set up a special customer service team to cater to this sector. One can call the Axis Bank Agri and Rural customer service team at:
NRI customers of Axis Bank can contact the customer care by dialling the following numbers to get answers to their queries and speedy resolution of their issues:
|
Country |
Axis Bank NRI Phone Banking Number |
| USA | 1855 205 5577 |
| Saudi Arabia | 800 850 0000 |
| UK | 0808 178 5040 |
| UAE | 8000 3570 3218 |
| Singapore | 800 1206 355 |
| Qatar | 00 800 100 348 |
| Canada | 1855 436 0726 |
| Bahrain | 800 11 300 |
| Australia | 1800 153 861 |
| Non-Toll-Free | +91 40 67174100 |
Also Read: How to Apply for Axis Bank Business Loan
Get FREE Credit Score from Multiple Credit Bureaus Check Now
Customers of Axis Bank can contact the Axis Bank credit card customer care number to get instant services related to their credit cards such as credit card hotlisting, limit change, PIN change, etc. One can avail these services by calling at the following numbers:
Read More: Axis Bank Credit Card Customer Care
For any form of complaints and queries, contact Axis Bank home loan customer care on 1860–419–5555 or 1860–500–5555. The services of Axis Bank home loan customer care are available across various countries.
Read More: Axis Bank Home Loan
Borrowers of Axis Bank personal loans can contact the toll-free numbers to get answers to their questions or resolution of issues by placing a call at the following numbers:
Customers outside India can call the following number for any help regarding Axis Bank personal loan:
It is worth noting that customer service for loan enquiries is available between 9 am and 9 pm on all days except Sundays and national holidays.
Read More: Axis Bank Personal Loan Customer Care
Get FREE Credit Score from Multiple Credit Bureaus Check Now
Customers can also send an email regarding any queries, questions, feedback or complaint at the following email IDs.
|
Department |
Axis Bank Customer Care Email ID |
| General Bank Account Queries | customer.service@axisbank.com |
| Queries Related To Credit Cards | creditcards@axisbank.com |
| Loan Queries | loans@axisbank.com |
| Merchant Services | merchant.services@axisbank.com |
| NRI Customers | nri.services@axisbank.com |
If you are not satisfied with the response from the Axis Bank customer care team, you can escalate the issue and write to the nodal officer. You can either visit the official website of Axis Bank and submit the grievance redressal form or download the form and send it to the following address:
Mr. Anirudh Saxena
Nodal Officer, Grievance Redressal
Axis Bank Ltd. 5th Floor, “Gigaplex”
Plot No. I.T.5, MIDC, Airoli Knowledge Park
Airoli, Navi Mumbai – 400708
You can also email a scanned image of the form at nodal.officer@axisbank.com.
Here are the details of the nodal officers at regional offices under the Banking Ombudsman Scheme, 2006. You can contact them directly in case you are not satisfied with the solution offered by the Axis Bank customer care support.
| Region | Nodal Officer Name & Address | Contact Number |
| Orissa | Mr. Ajit Kumar Tripathy Plot no.1, Ground Floor, Nandighosh Estates, Bapujinagar, Bhubaneswar – 751009 |
0674-2598912 |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura | Mr. Munindra Nath Bharali Administrative Office, Chibber, House, 3rd Floor, Guwahati – Assam 781 005 |
0361-2340029 |
| Bihar and Jharkhand | Dr. Abhay Kumar Deepak 1st Floor, Pataliputra Colony Main Road Opposite Sai Mandir Patna – 800013 |
0612-2271222 |
| Delhi, Haryana, Jammu and Kashmir and Ghaziabad District of Uttar Pradesh | S N. Bhattacharya Axis House, Plot No- 1-14, Tower T1, 5th Floor, Jaypee Greens Wish Town, Sector 128, Noida – 201304 ( UP) |
0120 – 6210005 |
| Rajasthan | Mr. Manoj Dikshit 1st Floor, Shanti Towers, Hawa Sadak, B-115, Civil Lines, Jaipur-302006 |
0141-4076752 |
| Himachal Pradesh, Punjab, and Chandigarh | Mr. Rakesh Langar 2nd Floor, SCO – 369 & 370, Sector – 34 A, Chandigarh – 160022 |
0172-5037181 |
| Uttarakhand and Uttar Pradesh (excluding Ghaziabad) | Mr. Tuhin Sarkar 1st Floor, U P Co-Operative Bank Building, 2, M G Marg, Hazratganj, Lucknow – 226001. |
0522-4917202 |
| Tamil Nadu, Pondicherry and Andaman Nicobar Islands | Mr. G. Raghavan 82, 3rd Floor, Dr. Radhakrishnan Salai, Mylapore, Chennai – 600004 |
044-28285966 |
| Karnataka | Mr. S. Shankara No. 41, Sheshadri Road, Anand Rao Circle, Bangalore – 560 009 |
080-23000410 |
| Andhra Pradesh | Mr. P. B. Kumar Abhinandan Towers, 6-3- 249/3, Road No 1, Banjara Hills, Hyderabad – 500034 |
040-27540060 |
| Kerala and Lakshadweep | Mr. Sudheesh Menon 41/418, 5 Floor, Chicago Plaza, Rajaji Road, Ernakulam, Kochi – – 682 035 |
0484-4422089 |
| Maharashtra and Goa | Mr. Alok Srivastava Mumbai Circle Office, 2nd Floor, Corporate Park II, Behind Swastik Park, Sion Trombay Road, Chembur East, Mumbai -400071 |
022-45051296 |
| Gujarat, Dadra and Nagar Haveli & Daman and Diu | Mr. P Krishnamoorthy Shivalik – Ishan, 3rd Floor, Near C. N. Vidyalaya, Ambavadi, Ahmedabad – 380015 |
079 -40225140 |
| Madhya Pradesh and Chhattisgarh | Mr. D. B. Kiran 2nd Floor, “The Infinity”, Near Hotel Tulsi Exotica, M.P.Nagar, Zone – II, Bhopal – 462011 |
0755 – 4097920 |
If you are not satisfied with the solution or you don’t receive any response within 30 days of approaching the nodal officer, you can further escalate the issue to the principal nodal officer. The form is available on the official website of Axis Bank. You can either submit it online or take a print out, fill in the details and post it to the following address:
Ms. Deepti Radkar
Senior Vice President – II,
Axis Bank Ltd, NPC1, 5th Floor,
“Gigaplex”, Plot No I.T.5, MIDC,
Airoli Knowledge Park, Airoli,
Navi Mumbai-400708
You can also contact at +91- 080-61865098 (9:30 AM to 5:30 PM Monday to Saturday except 2nd & 4th Saturdays and bank holidays).
You can also send an email at pno@axisbank.com. You will get a response within 10 working days.
