State Bank of India (SBI) is the largest bank of the country. It offers a number of banking products and services such as savings accounts, fixed deposits, loans, credit cards, etc. An account holder can contact the SBI customer care toll-free number in case he encounters an issue or to get any information.
State Bank of India (SBI) Customer Care: 24x7 Toll-Free Number
An account holder can call on the 24×7 toll-free SBI customer care number for any kind of questions, queries, feedback or complaint. The bank has 2 toll-free numbers for customer support:
1800 1234
1800 2100
1800 425 3800
1800 11 2211
The bank has also provided a toll-number for its customers:
080-26599990
This number is accessible from international locations as well.
SBI Credit Card Customer Care
SBI credit card customers can call the bank’s dedicated credit card services department and get instant service related to their credit card. A customer can call the following SBI credit card toll-free numbers:
1860 180 1290
1800 180 1290
One can also call the toll number of SBI at 39 02 02 02 (prefix local STD code) to get your queries answered.
IRCTC SBI credit card holders can call a dedicated toll-free number at
1800 180 1295
One can also call the toll number at 39 02 12 12 (prefix local STD code) for queries regarding the specific credit card.
SBI Personal Loan Customer Care
Customers can call the SBI personal loan customer care team to get answers to their queries regarding their loans and EMIs. One can place a call to the following toll-free numbers:
1800 1234 / 1800 2100 / 1800-11-2211 / 1800-425-3800
080-26599990 (Toll-number)
SBI Home Loan Customer Care
SBI Home Loan offers a highly-efficient customer care mechanism has been put in place by the bank to ensure that all needs, complaints, and queries of the customers are resolved within a reasonable time. One can contact the SBI Home Loan customer care team by phone, email, or directly by visiting their nearest branch.
1800 11 2018
SBI Business Loan Customer Care
SBI Business Loan customers can get instant information regarding their loan status or can lodge any complaint, submit feedback or raise a concern by connecting with SBI Business Loan Customer Care professionals by dialing SBI’s Toll Free numbers mentioned below:
SBI Business Loan Customer Care Number – 1800-11-2211 / 1800-425-3800
Customers can also SMS “UNHAPPY” and send it to 8008 20 20 20 or can email their queries at contactcentre@sbi.co.in
Other Important SBI Customer Care Numbers
SBI customers get the facility of connecting with targeted service representatives for speedy resolution of their issues and answer to their queries. These numbers are mentioned below:
| Service | Toll-free Number |
| Reporting Unauthorised Transactions | 1800111109 |
| SBI YONO | 1800111101 |
| Pension (SBI is Pension disbursing authority) | 1800110009 |
| SBI FASTag | 1800110018 |
| SBI GST | 1800112017 |
| Door-step Banking | 1800111103 |
| PM Jan Dhan Yojana | 1800 11 0001 |
| Income Tax Refund Orders through SBI | 1800 425 9760 |
SBI Customer Care Service via SMS
SBI offers SMS and missed call banking services to its customers. Following are the SMS codes of the most common services:
| Number | Message | Purpose |
| 8008202020 | UNHAPPY | File a complaint |
| 9223766666 | BAL | Check your balance |
| 9223866666 | MSTMT | Mini Statement |
| 567676 | BLOCK | Block your ATM Card |
| 567676 | PIN | Generate new ATM PIN |
SBI Customer Care Service via Missed Call – SBI Quick
SBI customers can use the SBI Quick feature to get answers to basic queries such as balance enquiry, mini statement, cheque book request, e-statement, etc. An account holder has to first register for the service by sending an SMS REG<space>Account Number to 09223488888. Following services can be availed by giving a missed call from the registered mobile number:
| Service | Mobile Number |
| Balance Enquiry | 09223766666 |
| Mini Statement | 09223866666 |
| Cheque Book Request | 09223566666 |
SBI Customer Care Service at Bank Branches
You can visit your nearest bank branch for your questions and complaints. To locate the nearby branch, visit SBI’s official website and search using your area name or pin code.
Escalation – Contact Details of Nodal Officers – Area Wise
In case you are not satisfied with the solution offered by the bank via call, text message or the branch, you can escalate the issue and contact the nodal officer of your area. Here are the details of the same:
Area | Address | Telephone Number | Email ID |
| AHMEDABAD | Local Head Office, Bhadra, Ahmedabad, 380001 | 079-25506577 | agmcustomer.lhoahm@sbi.co.in |
| KOLKATA | Local Head Office, Samridhi Bhavan, 1, Strand Road, Kolkata, 700001 | 033-22436524 | agmcustomer.lhokol@sbi.co.in |
| BHOPAL | Local Head Office, Hosangabad Road, BHOPAL, 462011 | 0755-4288010 | agmcustomer.lhobho@sbi.co.in |
| BHUBANESWAR | Local Head Office, III/I, Pt. J L Nehru Marg, 751001 | 0674-2391772 | agmcustomer.lhobhu@sbi.co.in |
| CHANDIGARH | Local Head Office, Sector 17 A, Chandigarh, 160017 | 0172-2703315 | agmcustomer.lhocha@sbi.co.in |
| CHENNAI | Local Head Office, Circle Top House, 16, College lane, Chennai, 600006 | 044-28214116 | agmcustomer.lhoche@sbi.co.in |
| DELHI | State Bank of India Local Head Office, 11, Sansad Marg, New Delhi 110 001 | 011-23407121 | agmcustomer.lhodel@sbi.co.in |
| GUWAHATI | State Bank of India Local Head Office, G.S. Road, P.O. Assam | 0361-2237556 | agmcustomer.lhoguw@sbi.co.in |
| HYDERABAD | State Bank of India Local Head Office, Bank Street, Koti, Hyderabad – 500 095 | 040-23466512 | agmcustomer.lhohyd@sbi.co.in |
| LUCKNOW | State Bank of India Local Head Office, Moti Mahal Marg, Lucknow- 226 001 | 0522-2201492 | agmcustomer.lholuc@sbi.co.in |
| MUMBAI | State Bank of India Local Head office, “Synergy”, Plot No. C-6, ‘G” Block, Bandra Kurla Complex, Bandra(E), Mumbai | 022-26445506 | agmcustomer.lhomum@sbi.co.in |
| PATNA | State Bank of India Local Head Office, Judges Court Road, Patna – 800 001 | 0612-2209082 | agmcustomer.lhopat@ sbi.co.in |
| THIRUANANTHAPURAM | State Bank of India Local head Office, S.S. Kovli Road, Thampanoor, | 0471-2323072 | agmcustomer.lhotri@sbi.co.in |
Principal Nodal Officer
You can also contact the principal nodal officer at the following address:
General Manager
Customer Service, State Bank of India,
State Bank Bhavan, 6th Floor
Madam Cama Road, Mumbai 400 021,
Fax: 022 22742431
Escalation 2 – SBI Customer Service Department
If you are still not satisfied with the solution, you can contact the deputy general manager at SBI’s customer service department. Here are the contact details of the same:
The Deputy General Manager
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road, Mumbai 400 021,
Fax: 022 22742431, Email: customercare@sbi.co.in
About the Bank
SBI or State Bank of India is the largest government-owned bank headquartered in Mumbai. Recently, it merged its associate banks – State bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and State Bank of Travancore and Bharatiya Mahila Bank under the first consolidation in the Indian banking industry. It has over 24000 branches, 60000 ATMs with over 420 million customers all over the world. The bank has a 24/7 customer care services that help you resolve any kind of question or issues that you are facing with any SBI banking product or services.