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Updated: 03-07-2021 06:45:29 AM

SBI credit card customer care answers to all your queries 24×7- whether you have lost your SBI credit card, have issues regarding your credit card statement or have queries regarding your accumulated reward points. SBI credit card holders can get in touch with the SBI credit card customer care service through call, SMS, e-mail, postal address and even via social media platforms. In order to register your queries with SBI Credit Card Customer Care Service, grievances or feedbacks, cardholders can use any of the following modes of communication.

SBI Credit Card Customer Care Number
SBI Credit Card Customer Care on SMS
SBI Credit Card Customer Care Email
SBI Credit Card Customer Care Postal Address
Reaching SBI Credit Card Customer Care on Social Media
SBI Card Grievance Redressal System

SBI Credit Card Customer Care Number

If you are an SBI credit card user and have queries/complaint related to it, you can reach out to SBI Cardā€™s support team by calling on their customer care number.

SBI Credit Card Customer Care Toll Free Number

1860 180 1290

1800 180 1290

You can also call on the other number- (STD Code) 39020202. Normal call charges may apply on this number.

For some common queries, SBI Card also offers missed call service. Make sure you give the missed call using the registered mobile number. Once you give a missed call, the answer will be sent as an SMS on your mobile.

Following are the numbers you need to call-

  • For Balance Enquiry- 8422845512
  • For Reward Points Summary- 8422845514
  • For Available Credit Limit and Cash Limit- 8422845513
  • For Last Payment Status- 8422845515

SBI Credit Card Customer Care on SMS

The ā€˜Simply SMSā€™ service is also offered by SBI Card which can help you get some common details about your credit card account. You must send the SMS from your registered mobile number; only then you can get the reply. Given below are the SMS codes which you have to send along with last four digits of your credit card number-

Type of InformationSMS to be sent to 5676791
Block your lost or stolen credit cardBLOCK XXXX
Available credit limit and cash limitAVAIL XXXX
Last payment statusPAYMENT XXXX
Reward points summaryREWARD XXXX
Balance EnquiryBAL XXXX
Request a duplicate statementDSTMT XXXX MM (Statement month)
Subscribe for e-statementESTMT XXXX

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SBI Credit Card Customer Care Email

A customer with queries related to SBI Card can write an email to their customer support team. However, you cannot send the email directly. You will have to visit their page and enter your customer ID and password. You can send the email only after logging in. Click here to visit the email page of SBI Card.

SBI Credit Card Customer Care Postal Address

Users who are not comfortable with the online methods of raising a complaint/query can write a letter to SBI Card. The issue should be explained in detail and you should also include some identification such as Customer ID or Card Number but you should never share your PIN, OTP, CVV or internet banking password in such letters.

The letter should be mailed at the address given below-

Correspondence: SBI Card, P.O. Bag 28, GPO, New Delhi ā€“ 110001

Head office: SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3, DLF Cyber City, Gurgaon ā€“ 122002, Haryana, India

Reaching SBI Credit Card Customer Care on Social Media

SBI Card is also very active on social media. Customers can raise their queries on Twitter- a social media website. SBI Cardā€™s Twitter Handle is @SBICard_Connect.

You can search using the above handle and send your query/complaint in the form of a tweet. Their customer support team will contact you and resolve your query.

SBI Card Grievance Redressal System

Customers who have not received satisfactory response from SBI Card within the stipulated time frame can escalate the issue to the nodal/principal nodal officer. At the time of raising the query through any medium, you would receive a unique Interaction ID which has to be quoted when escalating the issue.

Click here to go to the query escalation page of SBI Card. Enter your Interaction ID and Mobile Number. You will get an OTP on the number, enter the same to proceed.

Disclaimer

Disclaimer

*Annual Fee may vary depending on the credit card you are eligible for
State Bank of India Credit Card
(3.7/5 ) 7637 Reviews
Write a review
Jun 2, 2021
4/5
Good benefits but less rewards

I have been using SBI Credit Card since 2019. I like the shopping and travel benefits a lot, but the rewards rate is unsatisfactory. With a high annual fee, it is expected that the credit card will offer decent rewards. The customer care service is also very good. Overall, it is good.

Jan 13, 2020
2/5
Very Basic Card

No extra rewards or benefits. Only basic features. Could have been better.

Jan 13, 2020
4/5
Liked it

SBI Simply Click is a good card for online shopping. I get a lot of rewards. Recommended!

Jan 2, 2020
4/5
Great Card for Travel

Wonderful credit card for travellers. Free membership helps a lot. Fee is high.

Jan 2, 2020
3/5
Good enough

I got this card when I had to travel a lot for work every month and it gave me good benefits. But the annual fee is high; it would have been better if I could get similar features for a lower fee. Other features are also good.

Jan 2, 2020
4/5
Good Credit Card

This is a great card for me as I shop at Big Bazaar and FBB frequently. The annual fee is also very less. I recommend this for regular shoppers.

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