SBI credit card customer care answers to all your queries 24×7- whether you have lost your SBI credit card, have issues regarding your credit card statement or have queries regarding your accumulated reward points. SBI credit card holders can get in touch with the SBI credit card customer care service through call, SMS, e-mail, postal address and even via social media platforms. In order to register your queries with SBI Credit Card Customer Care Service, grievances or feedbacks, cardholders can use any of the following modes of communication.
SBI Credit Card Customer Care Number
If you are an SBI credit card user and have queries/complaint related to it, you can reach out to SBI Card’s support team by calling on their customer care number.
SBI Credit Card Customer Care Toll Free Number
1860 180 1290
1800 180 1290
You can also call on the other number- (STD Code) 39020202. Normal call charges may apply on this number.
For some common queries, SBI Card also offers missed call service. Make sure you give the missed call using the registered mobile number. Once you give a missed call, the answer will be sent as an SMS on your mobile.
Following are the numbers you need to call-
- For Balance Enquiry- 8422845512
- For Reward Points Summary- 8422845514
- For Available Credit Limit and Cash Limit- 8422845513
- For Last Payment Status- 8422845515
SBI Credit Card Customer Care on SMS
The ‘Simply SMS’ service is also offered by SBI Card which can help you get some common details about your credit card account. You must send the SMS from your registered mobile number; only then you can get the reply. Given below are the SMS codes which you have to send along with last four digits of your credit card number-
|Type of Information||SMS to be sent to 5676791|
|Block your lost or stolen credit card||BLOCK XXXX|
|Available credit limit and cash limit||AVAIL XXXX|
|Last payment status||PAYMENT XXXX|
|Reward points summary||REWARD XXXX|
|Balance Enquiry||BAL XXXX|
|Request a duplicate statement||DSTMT XXXX MM (Statement month)|
|Subscribe for e-statement||ESTMT XXXX|
SBI Credit Card Customer Care Email
A customer with queries related to SBI Card can write an email to their customer support team. However, you cannot send the email directly. You will have to visit their page and enter your customer ID and password. You can send the email only after logging in. Click here to visit the email page of SBI Card.
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SBI Credit Card Customer Care Postal Address
Users who are not comfortable with the online methods of raising a complaint/query can write a letter to SBI Card. The issue should be explained in detail and you should also include some identification such as Customer ID or Card Number but you should never share your PIN, OTP, CVV or internet banking password in such letters.
The letter should be mailed at the address given below-
Correspondence: SBI Card, P.O. Bag 28, GPO, New Delhi – 110001
Head office: SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3, DLF Cyber City, Gurgaon – 122002, Haryana, India
Reaching SBI Credit Card Customer Care on Social Media
SBI Card is also very active on social media. Customers can raise their queries on Twitter- a social media website. SBI Card’s Twitter Handle is @SBICard_Connect.
You can search using the above handle and send your query/complaint in the form of a tweet. Their customer support team will contact you and resolve your query.
SBI Card Grievance Redressal System
Customers who have not received satisfactory response from SBI Card within the stipulated time frame can escalate the issue to the nodal/principal nodal officer. At the time of raising the query through any medium, you would receive a unique Interaction ID which has to be quoted when escalating the issue.
Click here to go to the query escalation page of SBI Card. Enter your Interaction ID and Mobile Number. You will get an OTP on the number, enter the same to proceed.