SBI Credit Card Customer Care Number

Users who are not comfortable with the online methods of raising a complaint/query can write a letter to SBI Card. The issue should be explained in detail and you should also include some identification such as Customer ID or Card Number but you should never share your PIN, OTP, CVV or internet banking password in such letters.

The letter should be mailed at the address given below-

Correspondence: SBI Card, P.O. Bag 28, GPO, New Delhi – 110001

Head office: SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3, DLF Cyber City, Gurgaon – 122002, Haryana, India

SBI Card is also very active on social media. Customers can raise their queries on Twitter- a social media website. SBI Card’s Twitter Handle is @SBICard_Connect.

You can search using the above handle and send your query/complaint in the form of a tweet. Their customer support team will contact you and resolve your query.

Customers who have not received satisfactory response from SBI Card within the stipulated time frame can escalate the issue to the nodal/principal nodal officer. At the time of raising the query through any medium, you would receive a unique Interaction ID which has to be quoted when escalating the issue.

Click here to go to the query escalation page of SBI Card. Enter your Interaction ID and Mobile Number. You will get an OTP on the number, enter the same to proceed.