SBI Home Loan Customer Care Number

The easiest way to talk to one of SBI’s customer care executives is to give a call on their toll free numbers. It will be an IVR call, follow the instructions and choose the option that is relevant to your requirements. Following are their toll free customer care numbers-

Additional Toll Free Numbers

1800-11-2211

080-26599990

SBI Quick is a missed call banking service by SBI. For all your banking needs like loans, accounts and customer service, you just have to give a missed call to a particular number from your registered mobile number. You can also send SMS to a particular number with a pre-defined message that suits your requirement. For booking a complaint, the SMS Code is ‘UNHAPPY’ to 8008202020. SBI Quick mobile application can also be downloaded on Android, Windows, iOS or Blackberry phone.

Missed call banking @ SBI Quick

Send SMS, ‘REG<space>Account Number’ to 09223488888

Another way to contact SBI Home Loan Customer Care is to write a letter addressed to their customer service department in Mumbai. You must include all your personal details in the letter along with an elaborate description of your complaint/issue. The address of their customer service department is-

State Bank of India

State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400021
Tel: 022-22029456
Fax: 022 22742431

Other important persons you can contact in case your query is not resolved in time, are-

General Manager Customer Service, State Bank of India, State Bank Bhavan, 6th Floor Madam Cama Road, Mumbai 400 021, Fax: 022 22742431

The Chairman State Bank of India, State Bank Bhavan, Madam Cama Road, Mumbai 400 021 Fax: 022 22742430

You can also raise a query or book a complaint with SBI by sending an email to their customer care department. You should address your e-mail at customercare@sbi.co.in. Make sure you write all the correct information relating to your query and the product. For example, if you are raising a home loan query with SBI, write complete details of the loan including the application ID, dates, etc. You should also keep all these papers handy when you get a call back from the bank’s customer support team.

To offer its customers end-to-end assistance, SBI has a grievance redressal mechanism. Some of the key features of this mechanism are:

• In case of grievances relating to branch transactions, the customers may approach the Service Manager at the Branch or the Customer Relations Executive or the Branch Manager. If they are unable to resolve a query, the customer can file a written complaint.
• In case unsatisfactory reply is received, the customer can approach the Assistant General Manager /General Manager (Network) of the Local Head Office.
• Irrespective of where the complaint has been lodged, it will be acknowledged within five days of receipt and resolved within three weeks.
• Complaints sent via e-email will be acknowledged and resolved via e-mail to the extent possible. But if it a serious matter, paper trail will be created.

Even after contacting the nodal officers and chairman, if the customer is dissatisfied, he can approach the Banking Ombudsmen located in State Capitals for redressal.