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SBI Home Loan Customer Care Toll-Free Number
Toll-free number: 1800 11 2018
For reporting unauthorized electronic transactions:
Toll-free number: 1800 11 1109
Toll-free/Mobile number: 94491 12211
Toll number: 080 – 2659 9990
E-mail:
customercare@sbi.co.in contactcentre@sbi.co.in
Text:
Unhappy with services: SMS UNHAPPY to 8008 20 20 20
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The customer can mail to the below-mentioned address for home loan enquries:
Real Estate and Housing Business Unit, State Bank of India,
Corporate Center Madame Cama Road, State Bank Bhavan,
Nariman Point, Mumbai-400021, Maharashtra
Additionally, a home loan borrower can register or check the status of the complaint raised by visiting the customer care section of the website.
Last checked on 27 June 2023
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Grievance Redressal
SBI claims to redress grievances or complaints within a period of 3 weeks. The customer of SBI Home Loan can escalate the unresolved complaints or grievances if he/she is not satisfied with the solution provided.
| Sl. No | Lodging / Escalation / Auto Escalation of complaints | Day of lodging / Escalation | Days available for redressal (Within a maximum three weeks) |
| 1. | Circle Complaints Resolution Centre (CCRC) | 1st Day | 10 days |
| 2 | Local Head Office | 11th Day | 5 days |
| 3 | Corporate Centre | 16th Day | 6 days |
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Home loan customers can contact the concerned branch circle for further assistance.
| Sr No | Circle | Network Nodal Officer | Telephone Number | Fax Number | Contact Details | |
| 1 | Ahmedabad | General Manager NW-I | 079-25506577 | 079-25506577 | E-mail: agmcustomer.lhoahm@sbi.co.in | |
| General Manager NW-II | 079-25500673 | 079-25503172 | ||||
| General Manager NW-III | 079-25506705 0 | 079-25507613 | (079) 25506050, 25509103 | |||
| 2 | Amaravati | General Manager NW-I | 040-23387873 | E-mail: agmcustomer.lhoand@sbi.co.in | ||
| General Manager NW-II | 040-23387235 | 040-23314902 | ||||
| General Manager NW-III | 040-23387373 | (040) 23387350, 23387268 | ||||
| 3 | Bengaluru | General Manager NW-I | 080- 25943028 | E-mail: agmcustomer.lhobhan@sbi.co.in | ||
| General Manager NW-II | 080- 25943038 | |||||
| General Manager NW-III | 080- 25943584 | (080) 25943126 | ||||
| 4 | Bhopal | General Manager NW-I | 0755-2575261 | 0755-4288010 | E-mail: agmcustomer.lhobho@sbi.co.in | |
| General Manager NW-II | 0755-2575987 | 0755-2764693 | ||||
| General Manager NW-III | 0755-2575983 | 0755-2763290 | (0755) 2575226, 2575229 | |||
| 5 | Bhubaneswar | General Manager NW-I | 0674 6772100 | E-mail: agmcustomer.lhobhu@sbi.co.in | ||
| General Manager NW-II | 0674 2600507 | Grievance Cell Tel no. : (0674)2600554, 2600682 | ||||
| 6 | Chandigarh | General Manager NW-I | 0172-4567602 | E-mail: agmcustomer.lhocha@sbi.co.in | ||
| General Manager NW-II | 0172-4567652 | Grievance Cell Tel no. : (0172)4567120, 4567075 | ||||
| General Manager NW-III | 0172-4567682 | |||||
| 7 | Chennai | General Manager NW-I | 044-28308733 | E-mail: agmcustomer.lhoche@sbi.co.in | ||
| General Manager NW-II | 044-28308807 | |||||
| General Manager NW-III | 044-28308956 | (044) 28308409, 28308488 | ||||
| 8 | Delhi | General Manager NW-I | 011-23341852 | E-mail: agmcustomer.lhodel@sbi.co.in | ||
| General Manager NW-II | 011-23407250 | |||||
| General Manager NW-III | 011-23407680 | (011)23407121, 23407227 | ||||
| 9 | Guwahati | General Manager NW-I | 0361-2237556 | E-mail: agmcustomer.lhoguw@sbi.co.in | ||
| General Manager NW-II | 0361-2237531 | Grievance Cell Tel no. : (0361)2237663, 2237513 | ||||
| 10 | Hyderabad | General Manager NW-I | 040-23466511 | E-mail: agmcustomer.lhohyd@sbi.co.in | ||
| General Manager NW-II | 040-234665217 | Grievance Cell Tel no. :(040)23466513,24751010 | ||||
| 11 | Jaipur | General Manager NW-I | 0141-2227353 | E-mail: agmcustomer.lhojai@sbi.co.in | ||
| General Manager NW-II | 0141-2256305 | |||||
| General Manager NW-III | 0141-2256381 | (0141)2256326 | ||||
| 12 | Kolkata | General Manager NW-I | 033-22438241 | E-mail: agmcustomer.lhokol@sbi.co.in | ||
| General Manager NW-II | 033-22435743 | 033-22108322 | ||||
| General Manager NW-III | 033-22436524 | 91 3322489333, 9674710403 | ||||
| 13 | Lucknow | General Manager NW-I | 0522 – 2295142 | E-mail: agmcustomer.lholuc@sbi.co.in | ||
| General Manager NW-II | 0522 – 2200316 | |||||
| General Manager NW-III | 0522 – 2295132 | (0522) 2295391, 2295392, 2295395 | ||||
| 14 | Maharashtra | General Manager NW-I | 022-26445501 | E-mail: agmcustomer.lhomah@sbi.co.in | ||
| General Manager NW-II | 022-67514545 | |||||
| General Manager NW-III | 022-67514503 | (022) 26445626, 67514142, 67514137 | ||||
| 15 | Mumbai | General Manager NW-I | 022-67514403 | 022-26444401 | E-mail: agmcustomer.lhomum@sbi.co.in | |
| General Manager NW-II | 022- 67514407 | 022-26445402 | Grievance Cell Tel no. :(022) 26445863, 26445864 | |||
| 16 | Patna | General Manager NW-I | 0612-2219179 | E-mail: agmcustomer.lhopat@sbi.co.in | ||
| General Manager NW-II | 0612-2209005 | |||||
| General Manager NW-III | 0612-2209008 | (0612) 2219469 | ||||
| 17 | Thiruvananthapuram | General Manager NW-I | 0471-2192604 | E-mail: agmcustomer.lhotri@sbi.co.in | ||
| General Manager NW-II | 0471-2192605 | |||||
| General Manager NW-III | 0471-2192606 | (0471)2192666, 91 945701600 | ||||