SBI Toll-Free Numbers:
1800-1234 / 1800-11-2211 / 1800-425-3800
For Reporting Unauthorised Electronic Transactions:
1800-11-1109 / 94491-12211 / 080-2659-9990
SBI is one of the leading public sector banks and provider of banking and financial services to its customers worldwide. SBI is a government corporation statutory entity that provides numerous lending products at competitive interest rates, especially Business/SME loans.
SBI offers 24X7 high-end customer support services with the help of its team of skilled and efficient customer care professionals. Customers can contact SBI’s customer care team by email, net banking, mobile app, phone (Toll-Free), SMS, or by visiting the nearest bank branch.
Customers can lodge their service requests, queries, feedback, complaints, etc. related to any business loan by calling on the below-mentioned Toll-Free numbers:
Toll Free No: 1800-11-2211 / 1800-425-3800
Toll Applicable: 080-26599990
If customers are unhappy with the services, they can simply: SMS ‘UNHAPPY’ to 8008 20 20 20 or may email at firstname.lastname@example.org / email@example.com for redressal of their complaint or issues.
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Chief Nodal Officer Handling Customer’s Grievances
Customers can write their issue or complaint quoting their complaint number to the Nodal Officer at the following address:
The General Manager (Customer Service)
State Bank of India
Customer Service Department
State Bank Bhavan, 16th Floor
Madam Cama Road, Mumbai 400 021
SBI’s Customer Support for SME / Business Loans
SBI provides customer care support to its customer with queries, complaints, grievances and feedback related to all types of Business / SME loans that are as follows:
- Asset Backed Loan
- Asset Backed Loan – Commercial Real Estate
- Credit Guarantee Funds Trust for Micro and Small Enterprises (CGTMSE)
- Cotton Ginning Plus
- Doctor Plus Scheme
- E-Dealer Finance Scheme
- E-Vendor Finance Scheme
- Export Packing Credit
- Finance to Food Processing Industry
- Fleet Finance
- Lease Rental Discounting
- Loan to Business Correspondents
- Medical Equipment Finance
- Pradhan Mantri Employment Generation Program (PMEGP)
- Pradhan Mantri Mudra Yojana (PMMY)
- SBI Exporter’s Gold Card Scheme
- SBI (Overdraft) OD Product
- Simplified Small Business Loan
- SME Credit Card
- SME E-Biz Loan
- SME Smart Score
- Stand-up India
- Warehouse Receipt Finance
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Below mentioned are the contact numbers of the customer support team for Supply Chain Finance:
Supply Chain Finance – Customer Support
044-66195611 / 044-66195612 / 044-66195622 / 044-66195623
Filing a Complaint
If any customer wants to lodge a complaint regarding any concern can simply click on this link, https://cms.onlinesbi.com/CMS/. Fill in the ‘Customer Complaint Form’ and click on the ‘Submit’ button.
After form submission, customers will be provided with a ‘Complaint Ticket Number’ which needs to be entered at the SBI’s customer’s care page or this link https://cms.onlinesbi.com/CMS/Status.jsp. The complaint ticket number shall help customers to track their application’s status.
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SBI Toll Free Numbers for NRIs
|Country||Toll Free No.|
|India||1800 425 3800/1800 11 2211|
Helpline Numbers / Addresses of Grievances Redressal Cell at Local Head Offices
|City||Address (Local Head Office)||Helpline Telephone No.||Grievance Cell Email Address|
|Ahmedabad||Bhadra, Ahmedabad, firstname.lastname@example.org|
|Bangalore||65, St Mark’s Road, Bangalore, email@example.com|
Samridhi Bhavan, 1, Strand Road, Kolkata, 700001
Hosangabad Road, Bhopal, 462011
|Bhubaneswar||III/I, Pt. J L Nehru Marg, firstname.lastname@example.org|
|Chandigarh||Sector 17 A,|
|Chennai||Circle Top House, 16, College lane, Chennai, email@example.com|
|Delhi||11, Sansad Marg, New Delhi, 110 001||011-23407121|
|Guwahati||G.S. Road, P.O. Assamfirstname.lastname@example.org|
Bank Street, Koti, Hyderabad, 500 095
Moti Mahal Marg, Lucknow, 226 001
|Mumbai||Plot No. C-6, ‘G”|
Block, Bandra Kurla complex, Bandra(E),Mumbai
SBI’s Grievance Redressal Mechanism
Steps to follow:
Step 1: Customer needs to visit the bank’s branch manager or call at bank’s Toll Free numbers or send SMS ‘UNHAPPY’ to 8008 20 20 20 or submit issue/complaint/feedback online via forms available at www.sbi.co.in.
Step 2: If the customer’s grievance or complaint is not resolved within 10 days from the date of registration or the customer is not satisfied with the bank’s resolution. Customers can contact the Network Nodal Officer, as per the customer’s branch location.
Step 3: If in case the grievance is not yet resolved within 5 days from the date of escalation to the Nodal Officer, the customer can write to the Chairman or General Manager of the Customer Care Department.
The complaint escalation matrix or time span for customers is presented below:
|Lodging / Escalation / Auto Escalation of Complaints||Day of Lodging / Escalation||Days available for Redressal (Within three weeks)|
|Branch||1st Day||10 Days|
|Local Head Office||11th Day||5 Days|
|Corporate Centre||16th Day||6 Days|
Step 4: Still, if the grievance is not resolved within 30 days from the date of registration, customers can take forward their concern or complaint to the Banking Ombudsman under Banking Ombudsman Scheme 2006, as per the area of jurisdiction.
Banking Ombudsman is appointed by Reserve Bank of India who is of the rank of Chief General Manager. Every state of India has its separate jurisdiction area of the office.