Axis Bank Credit Card Customer Care Number

NRI customers of Axis Bank can call on the numbers given below to contact their customer care cell.

Axis Bank credit card holders can send an email through by to bank’s customer care by submitting their queries on the complaint form on the Axis Bank website. Customers should mention their registered email ID for sending emails regarding their credit card related grievances. Cardholders can also alternatively contact the Axis Bank customer care by sending an email on-

customer.services@axisbank.com

Axis Bank Grievance Redressal System is a three-level process as explained below:

Level 1

Customers can contact the support team of Axis Bank through any of the methods given above. If no satisfactory response is received, the grievance can be escalated to the second level.

Level 2

Customers can connect with the Nodal Officers of Axis Bank by writing an email. They can also download the grievance redressal form, fill it and mail it to the address mentioned on the form. Circle Nodal Officers can be contacted in case of branch related queries/complaints.

Level 3

If satisfactory response was not received at the Nodal Level, the issue can be escalated to the Principal Nodal Officer using the email or letter channel.

Post this level, the customer will have to reach out to the banking ombudsman for resolution of his complaint.