Axis Bank Credit Card Customer Care

Axis Bank SMS Service offered by Axis Bank helps you to get important information relating to your credit card account. All you need to do is send an SMS from your registered mobile number to avail various credit card services, such as to check your account balance, credit card card activation, etc.

You can also send a letter regarding any query to the below address:

Axis Bank Limited, ‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg, Worli,
Mumbai – 400 025

The bank provides customer care assistance to all its users. However, if needed, you can also escalate your query or issue to the Grievance Redressal. There are mainly three levels for Grievance Redressal at Axis Bank as per the below details:

Level 1: Queries, Request or Complaint Redressal
In case you are reaching out for the first time, you can connect using the channels mentioned below-

• Live Chat: If you want to Raise a Query, request or complaint by selecting the specific product, click here
• Call and Email Address : In order to know the status of your on-going complaint, you can call on 1800 419 0068 between 8:00 a.m. to 8:00 p.m. You can also write an email regarding your complaint by clicking here

Hence, you can contact the support team of Axis Bank through any of the methods given above. If not satisfactory, the grievance can be escalated to the second level.

Level 2: By Writing to the Nodal Officer

• Email: You can connect with the nodal officers of Axis Bank by writing an email. Click here to send an email.
• Letter: You can download the grievance redressal form, fill it and mail it to the address mentioned or send it on the postal address mentioned in the form. Click here to download the form.

Level 3: By Writing to the Principal Nodal Officer

If a satisfactory response was not received at the nodal level, then the issue can be escalated to the principal nodal officer using the email or letter channel.  You can use the following modes to reach out to the Principal Nodal Office-

• Email: Connect with Axis Bank’s Principal Nodal Officer by writing an email. Click here to send an email
• Letter: You can also download the grievance redressal form, and mail it to the address mentioned or send it on the postal address mentioned in the form. To download the firm, click here.

Q. What is Axis Bank credit card customer care number?

Axis credit card customer care numbers are 18604195555 and 18605005555 (retail phone banking). You can refer to this page above to know other contact details to reach the Axis credit card customer care.

Q. What is the toll-free number for Axis bank credit card customer care?

The toll-free Axis credit card customer care numbers are 18002095577 and 18001035577. These numbers are for retail phone banking.

Q. How can NRI customers reach Axis Bank customer care?

NRIs can contact the Axis Bank customer care by calling on the customer care numbers as follows: +914067174100 (non-toll free), 08081785040 (UK), 18552055577 (USA), 18554360726 (Canada), 8001206355 (Singapore), 1800153861 (Australia), 8008500000 (Saudi Arabia), 800035703218 (UAE) and 00800100348 (Qatar).

Q. How do I update my contact details linked to my Axis Bank credit card?

You can change your registered mobile number linked to your Axis Bank credit card by visiting the Axis Bank branch and submitting a customer request form. You must also carry any official valid identity document, like PAN Card, passport or driving license, which has your signature on it.

Q. How can I block my Axis Bank credit card immediately?

You can block your Axis Bank credit card immediately by logging into your account via internet banking or on the Axis Bank app. After logging in, choose the credit card, go to card services and select the block option. You may also visit the Axis Bank website and go to the support page or chat service to do the same by submitting your mobile number details or net banking credentials and entering the OTP. You may call the customer care number or send an SMS from your registered mobile number.

Q. How do I check the status of my Axis Bank credit card complaint?

You may check the status of your Axis Bank credit card complaint by calling on 18004190068.

Q. Is it better to use the Axis app or call customer care for credit card queries?

You can opt for any of the methods, like mobile app, calling, internet banking, etc., to contact the Axis credit card customer care to resolve your queries as per you r preference and convenience.

Q. How can I apply for a Axis Bank Credit Card?
You can compare and apply for Axis Bank Credit Cards online on its official website or offline by visiting the nearest Axis Bank branch. You will be required to a fill the credit card application form and submit a few documents such as proof of address, proof of identity, etc. as the credit card application process.

Q. How can I check my Axis Bank Credit Card Status?
To check your Axis Bank Credit Card status, you will be needing your application ID or PAN and registered mobile number. Moreover, you can call on Axis credit card customer care number to know about the status of your application. For more details, click here.

Q. What is the procedure for Axis Bank Credit Card login?
To login to Axis Bank Credit Card, you need to follow the below mentioned steps:

• Visit  Axis Bank official website
• On the right side, you will find a link ‘Login’. Click on that link
• Enter your unique Customer ID and Password
• Click on the ‘Login’ button
• You will now be logged in to your Axis Internet Banking account

Q. I want to update my Axis Bank Credit Card Number. How can I do it?
There are two ways through which you can update your Axis Bank Credit Card Number-

• Mobile Banking: You have to login to mobile application > Click on More > Click on My Profile, Under Services > Click on Update Mobile Number
• Axis Bank Branch: Visit the nearest Axis Bank Branch and submit Customer Request Form. To download the form, please visit Axis Bank official website.

Q. What is the eligibility criteria for Axis Bank Credit Card?
You need to meet the basic eligibility criteria to avail a Axis Bank Credit Card i.e.

• You should be aged between 18 and 70 years
• You must have a regular source of income
• You must be able to submit relevant documents such as proof of address, proof of identity,  income, etc.

Q. Can I check my Axis Bank Credit Card Statement through Mobile Application?
Yes, you can check your Axis Bank Credit Card Statement via Axis Bank Mobile Application. All you need to do is-

• Go to Credit Cards section in you Mobile App
• Select the Credit Card option
• Click on the total controls option
• Click on the ‘e-statement activation’ button
• Select the credit card for which you want to see the statement
• Click on the ‘continue’ button

Q. What are the various ways through which I can pay my Axis Bank Credit Card Bill?
Axis Bank allows you to pay your credit card bill online through various modes, such as net banking, Bill desk, Axis Bank mobile application, UPI, debit card, etc.

Q. How can I pay my Axis Bank Credit Card Bill ?
Axis Bank Credit Card payment you can use online modes such as through billdesk, net banking, debit card, mobile app, UPI, etc. Apart from this, you can also pay your credit card bills offline through cash or cheque. Click here for more details.

Q. How do I block my Axis Bank Credit Card?
You can block your Axis Bank Credit Card through Axis Bank SMS Banking. All you need to do is send an SMS BLOCK XXXX (last 4 digits of your credit card number)  to 5676782 from your registered mobile number. You can also call on the Axis credit card customer care number mentioned above.

Q. What are the ways for Axis Bank Credit Card PIN Generation?
Axis Bank Credit Card PIN Generation can be done online  through mobile application, internet banking. You can also generate your Axis Bank Credit Card PIN offline via an ATM, phone banking. For further details, click here.