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*Offers are from Paisabazaar's partner Banks & NBFCs.
Axis Bank offers several credit cards to match the needs of the customers. The bank also has a dedicated customer care team to listen to the customersā queries and complaints and resolve them at the earliest. Users can reach the Axis Bank credit card customer care team by calling on the number given below.
To check the status of an existing complaint, the customer can call on 1800-419-0068.
NRI customers of Axis Bank can call on the numbers given below to contact their customer care cell.
| Country | Customer Care Number |
| USA | 1855-205-5577 |
| UK | 0808-178-5040 |
| UAE | 8000-3570-3218 |
| Saudi Arabia | 800-850-0000 |
| Qatar | 00-800-100-348 |
| Singapore | 800-1206-355 |
| Canada | 1855-436-0726 |
| Bahrain | 800-11-300 |
| Australia | 1800-153-861 |
Axis Bank credit card holders can send an email through by to bankās customer care by submitting their queries on the complaint form on the Axis Bank website. Customers should mention their registered email ID for sending emails regarding their credit card related grievances. Cardholders can also alternatively contact the Axis Bank customer care by sending an email on-
Axis Bank Grievance Redressal System is a three-level process as explained below:
Level 1
Customers can contact the support team of Axis Bank through any of the methods given above. If no satisfactory response is received, the grievance can be escalated to the second level.
Level 2
Customers can connect with the Nodal Officers of Axis Bank by writing an email. They can also download the grievance redressal form, fill it and mail it to the address mentioned on the form. Circle Nodal Officers can be contacted in case of branch related queries/complaints.
Level 3
If satisfactory response was not received at the Nodal Level, the issue can be escalated to the Principal Nodal Officer using the email or letter channel.
Post this level, the customer will have to reach out to the banking ombudsman for resolution of his complaint.