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Axis Bank Credit Card Customer Care Number

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Updated: 20-08-2020 08:54:07 AM

Axis Bank offers several credit cards to match the needs of the customers. The bank also has a dedicated customer care team to listen to the customersā€™ queries and complaints and resolve them at the earliest. Users can reach the Axis Bank credit card customer care team by calling on the number given below.

1860 – 419 – 5555
1860 – 500- 5555

To check the status of an existing complaint, the customer can call on 1800-419-0068.

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Axis Bank Customer Care Numbers for NRIs
Axis Bank Customer Care Email Address
Axis Bank Grievance Redressal Mechanism
Disclaimer

Axis Bank Customer Care Numbers for NRIs

NRI customers of Axis Bank can call on the numbers given below to contact their customer care cell.

CountryCustomer Care Number
USA1855-205-5577
UK0808-178-5040
UAE8000-3570-3218
Saudi Arabia800-850-0000
Qatar00-800-100-348
Singapore800-1206-355
Canada1855-436-0726
Bahrain800-11-300
Australia1800-153-861

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Axis Bank Customer Care Email Address

Axis Bank credit card holders can send an email through by to bankā€™s customer care by submitting their queries on the complaint form on the Axis Bank website. Customers should mention their registered email ID for sending emails regarding their credit card related grievances. Cardholders can also alternatively contact the Axis Bank customer care by sending an email on-

customer.services@axisbank.com

Axis Bank Grievance Redressal Mechanism

Axis Bank Grievance Redressal System is a three-level process as explained below:

Level 1

Customers can contact the support team of Axis Bank through any of the methods given above. If no satisfactory response is received, the grievance can be escalated to the second level.

Level 2

Customers can connect with the Nodal Officers of Axis Bank by writing an email. They can also download the grievance redressal form, fill it and mail it to the address mentioned on the form. Circle Nodal Officers can be contacted in case of branch related queries/complaints.

Level 3

If satisfactory response was not received at the Nodal Level, the issue can be escalated to the Principal Nodal Officer using the email or letter channel.

Post this level, the customer will have to reach out to the banking ombudsman for resolution of his complaint.

Disclaimer

*Annual Fee may vary depending on the credit card you are eligible for.

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