ICICI Credit Card Customer Care Number

Personal Banking customers can contact the ICICI Bank Customer Care team to get speedy redressal of their issues or answers to their queries. They can contact on the following number for credit card related queries:

1860 120 7777

ICICI Bank has dedicated numbers for cities in which it is operational. The numbers are:

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ICICI Bank allows its customers to raise specific service request. For example, you can raise a service request to cancel your credit card, dispatch for undelivered credit card, etc. To raise a service request, click on this link. Now select the type of service you want to request. You will be taken to the service request form; fill it and click submit.

You will get a confirmation mail validating that the request has been raised. An official from ICICI Bank will get in touch with you for serious queries like cancelling your credit card.

ICICI Bank Limited ICICI Phone Banking Center,
ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12,
Nanakramguda, Serilingampally,
Hyderabad
Pin Code: 500032

ICICI Bank takes its customers very seriously and if for any reason you are not satisfied with any of the service or resolution you can always escalate it. There are three levels to which you can raise your complaint to:

Level 1

To escalate your issue, simply visit this link. Select the type of complaint that you have with your credit card, and fill the form. Do ensure that you mention the same email address as is linked to your credit card.

Level 2

If you are not satisfied with the resolution provided at level one you can always escalate the issue and contact  Mr. Subhendu Tripathy, Head – Phone Banking. You can do this through mail or online.

• Mail

To contact the head of phone banking you will first to fill out a complaint form with details of your problem.

Once you have filled out the form and signed it drop it to this address:

Mr. Subhendu Tripathy,
ICICI Bank Ltd.,
Phone Banking Center, ICICI Bank Tower,
Financial District, Gachibowli,
Hyderabad (500032)

You can expect a reply from ICICI Bank within 4 days from the date the letter arrives at the bank.

• Online

You can also escalate your issue online. You will be asked to share your Account/Application number and Complaint Reference Number. Do so and click on proceed.

Level 3

If you are still not satisfied by the resolution provided by Head- Phone Banking you can now directly get in touch with Principal Nodal Officer of ICICI Bank. You can write a letter or an email to Vinayak M. More.

• Mail

Download the complaint form directly from the link. Duly fill the form giving the details of your complaint and then sign it. Address the letter to this address:

Mr. Vinayak M More,
Principal Nodal Officer, ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
Bandra (East), Mumbai (400051)

You can expect a reply from the bank within 4 working days starting from the day you letter reaches ICICI Bank.

• E-mail

You can also escalate your issue through mail, to do this click on this link. You will be taken to level 3 grievance redressal webpage. Fill out the details asked for; Account/Application Number, and Level 2 Reference Number. The principal nodal officer’s office will now look into your complaint, and you can expect a quick response from their team.

ICICI Bank supports its customers who are overseas, by letting them get in touch with the bank through various mediums. If you are an NRI, you can get in touch with ICICI bank through call, chat, mail, service request, email, or visit their overseas Branches.

Through Call

You can have ICICI Bank call you instead of calling them. To avail this service, click on this link. Fill the form and expect a call from ICICI bank in a few minutes.

Service Request

You can also raise a service request. For raising a service request, click on this link. Select the type of service request you want to raise. You will be redirected to fill a form. Fill the same and then click submit. Your service request has been raised now and you will receive a confirmation mail and SMS for the same.

Web Chat

You can also chat with ICICI bank’s customer care executives. For this simply login to your account and on the login page select ‘Customer Service’ under ‘Start In’.

E-mail

ICICI Bank has a special portal created especially for its NRI customers; Customers can write to them and expect a quick response. The email address is nri@icicibank.com. If you are a registered user of Money2India.com you should send the email from your registered E-mail ID with Money2India.

Mail

ICICI Bank has a separate cell where NRI customers can drop their mails for any queries they have, or want a redressal. Their address is-

NRI Services Center (CPC NRI)
ICICI Bank Limited, RPC Mumbai,
Autumn Estate, 5th Floor, ‘A’ Wing,Near Mhada,
Chandivali, Andheri (E),
Mumbai – 400 072, INDIA.

If you reside in any one of the following countries: USA, UAE, UK, Singapore, Australia, or Canada. You can drop a letter off on these addresses.

Do note that it usually takes 14 days to process the request from the day the documents are dispatched.

ICICI Bank will not accept monetary instruments such as demand drafts or cheques, if sent through this service.

Also send documents to PO Box only through ordinary post and not through registered post or courier.

Overseas Branches

ICICI bank has opened many branches in many countries that cater to the Indian community living abroad. You may visit them to get your needs met by a bank official. The addresses are:

Indians Residing in the United Kingdom can visit ICICI bank’s UK portal to get the address specific to their needs. To get there click this link.