You can contact the ICICI Bank Customer Care team to get speedy redressal of your issues or answers to your credit card queries on the following numbers:
ICICI Credit Card Toll Free Number
1800 1020 123
ICICI Credit Card Customer Care Number
022 3366 7777
ICICI Bank Credit Card Customer Care Service Request
Apart from the customer care and toll-free number, ICICI Bank also allows you to raise specific service request. For example, you can raise a service request to cancel your credit card, dispatch for undelivered credit card, activate/deactivate physical statement, etc. You can click on this link to raise a service request directly regarding any concern mentioned above. Here you will be required to enter details such as credit card number, request type, mobile number, and email ID, or you might be required to login with your ICICI Bank NetBanking user ID and password.
On filling the details or loggin in, you will get a confirmation mail validating that the request has been raised. In case of major queries like cancelling your credit card, an official from ICICI Bank will get in touch with you.
|In case of an unresolved query, you may register your grievance with ICICI Bank by dialing 1800 200 3344 between 9.00 a.m. to 06.00 p.m. from Monday to Friday. However, ensure that you note the Service Request Number (Numeric Digit only) that is not more than 2 months old.|
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ICICI Bank Credit Card Customer Care Postal Address
ICICI Bank Limited ICICI Phone Banking Center,
ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12,
Pin Code: 500032
ICICI Bank Credit Card Customer Grievance Redressal Cell
If in any case, you are are not satisfied with any of the service or resolution offered via the ICICI Bank customer care centers, you can always escalate it. There are three levels to which you can raise your complaint to:
Level 1: Submitting Your Complaint for the First-time
To escalate your issue, you need to email your concern to the grievance redressal cell. To email, click on this link. Here, select option from the drop down to fill the ‘Product/Service’,’Complaint Related To’ and ‘Type of Complaint’. Do ensure that you mention the same email address as is linked to your credit card.
Level 2: If you are not Satisfied with the First Response
If you are not satisfied with the resolution provided at ‘Level 1’ you can always escalate the issue and contact Mr. Subhendu Tripathy, Head – Phone Banking. You can do this via the following:
Mail: To contact the head of phone banking you can fill a complaint form with details of your problem. You can download the form here. Once you have filled the form and signed it, drop it to this address:
Mr. Subhendu Tripathy,
ICICI Bank Ltd.,
Phone Banking Center, ICICI Bank Tower,
Financial District, Gachibowli,
You can expect a reply from ICICI Bank within 4 days from the date the letter arrives at the bank.
Online: You can also escalate your issue online at this link. Here you are required to share Account/Application number and Complaint Reference Number to proceed.
Level 3: If you are Satisfied with the Second Response
If you are still not satisfied by the resolution provided at level 2, you can directly get in touch with Principal Nodal Officer of ICICI Bank. You can send the complaint form or an email to Mr. Vinayak M. More
Mail: Download the complaint form directly from the link. Duly fill the form giving the details of your complaint and then sign it. Address the complaint form to this address:
Mr. Vinayak M More,
Principal Nodal Officer, ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
Bandra (East), Mumbai (400051)
You can expect a reply from the bank within 4 working days starting from the day you letter reaches ICICI Bank.
E-mail: You can also escalate your issue through mail, for this click on this link. You will be taken to level 3 grievance redressal webpage. Here, fill out the details asked for; Account/Application Number, and Level 2 Reference Number. The principal nodal officer’s office will now look into your complaint, and you can expect a quick response from their team.
ICICI Bank Credit Card Customer Care Services for NRIs
ICICI Bank supports its customers who are overseas, by letting them get in touch with the bank through various mediums. If you are an NRI, you can get in touch with ICICI bank through call, chat, mail, service request, email, or visit their overseas Branches.
Through Call: You can connect with ICICI Bank NRI Customer Care centre, for any queries or grievance by contacting at the respective centre. You can check the customer care number for different countries from where you are contacting, here. You can also request a call from the Bank’s end by filling the form on this link.
Service Request: You can also raise a service request. For raising a service request, click on this link. Select the type of service request you want to raise. On your request, you will be redirected to fill a form. Fill the same and click on ‘submit’. On successful submission, your service request will be raised and you will receive a confirmation mail and SMS for the same.
E-mail: ICICI Bank has a special portal created especially for its NRI customers. You can write to them at firstname.lastname@example.org. If you are a registered user of Money2India.com you should send the email from your registered E-mail ID with Money2India.
Mail: ICICI Bank has a separate cell where NRI customers can drop their mails for any queries they have, or want a redressal. Their address is-
NRI Services Center (CPC NRI)
ICICI Bank Limited, RPC Mumbai,
Autumn Estate, 5th Floor, ‘A’ Wing,Near Mhada,
Chandivali, Andheri (E),
Mumbai – 400 072, INDIA.
Overseas Branches: ICICI Bank has various branches outside India to assist its customers. You can check the address for the overseas ICICI Bank Branches, here.
ICICI Credit Card Customer Queries
How do I request the cancellation of my ICICI credit card?
You can request the cancellation or closure of your ICICI Credit Card by contacting customer care or by dropping an email at, email@example.com.
Click here to know more about ICICI Bank Credit Card Cancellation/Closure.
What to do if my Credit Card transaction has been declined?
In case your ICICI Credit Card transaction is declined, the amount is reversed within 7 working days. If not, you can drop a mail at firstname.lastname@example.org with details such as transaction amount, date, payment ID, bill reference number, customer code.
How do I redeem ICICI Credit Card Reward Points?
Different ICICI Bank Credit Cards offer different reward points or PAYBACK points. You can redeem these points across vouchers or even as air miles/loyalty points depending upon the type of reward benefit offered by your card. The earned points can be redeemed via Internet Banking, iMobile App or SMS Banking. Click here to know more.
Why have the late payment fee charged on my credit card?
Late payment fee on ICICI Credit Card is charged in case the minimum amount due is paid after the due date; no payment is received for generated credit card bill or payment made is less than the minimum amount due. Note that the late payment charges on ICICI Credit Card vary as per the outstanding bill amount. Click here to know the fees & charges associated with ICICI Bank Credit Card.
How do I track the status of my ICICI Credit Card?
You can check the application status of your ICICI Bank Credit Card, either offline and online as per your convenience. You can check the status online here, using Application Number, Mobile Number and Date of Birth. For offline process, you can contact the bank at their customer care as per the details mentioned above. Know more about ICICI Credit Card Application Status.
How to Change address in ICICI Credit Card?
You can change the address for your ICICI Credit Card via Internet Banking, Customer Care, Mobile App or Branch visit. Note that for changing/updating the address you might require some documents like identity proofs and utility bills. For more details regarding address change in ICICI Bank Credit Card, click here.
How do I update the mobile number in my ICICI credit card?
You can update the mobile number for your ICICI Bank Credit Card, via ICICI Bank ATM or by visiting the bank branch. For ATM follow, More Options>> Register Your Mobile Number>> Enter your Mobile Number. If you wish to visit the bank for updating your number, ensure carrying original Photo ID Proof. Note that, for security reasons, you cannot update your mobile number via customer care or Net Banking.
How do I generate a PIN for my ICICI Bank Credit Card?
You can generate the PIN for your credit card, via Net Banking, ICICI Bank Mobile Banking App (iMobile) or via Customer Care. Click here to know the detailed process.
How to Update ICICI Credit Card?
You can upgrade your existing ICICI Bank Credit Card, by contacting the customer care number/toll-free number. Alternatively, you can directly visit your nearest ICICI Bank Branch.
Click here to know more on how to upgrade your existing ICICI Credit Card.
How do I foreclose or cancel the EMI on a credit card?
To cancel or foreclose your ICICI Credit Card EMI, you need to login to www.icici.com. Then follow Customer Service>> Service Request >> Credit Card>> Card Related Queries>> Queries Related to EMI-on-Call Facility > Select Type of Query as Foreclosure of EMI on Call facility > Enter the required details to submit your request.