HDFC Bank Personal Loan Customer Care: 24/7 Numbers

HDFC Bank Customer Care Numbers

Helpline number: 1800 202 6161 / 1860 267 6161 (Accessible across India) or the existing customers of HDFC Bank Personal Loan can chat with the bank’s intuitive virtual assistant called EVA for quick solutions.

For customers travelling abroad: +9122 61606160

Timings: 8:00 a.m. to 8:00 p.m. on all days including Sundays & Bank Holidays.

Note: Charges may be applicable

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For Registration of Complaints

Personal loan customers can register or report complaints without validating themselves on the bank’s toll-free number between 8.00 a.m to 8.00 p.m on all days.

1800 258 3838

Other services available:

1. Customers can visit the “Online Dispute Resolution” section on the contact us page of the website to resolve disputes online with the help of the registered mobile number
2. Customers can call bank officials with complaints or queries.

For Resident Customers: details are mentioned above

For NRI Customers: check the details below:

* Kenya –  Tollfree number is available from Safaricom and Airtel for fixed networks. For mobile networks, tollfree number is available from Safaricom, Airtel & Orange

* For other countries – Local charges may apply. Customers are requested to check with their service provider

3. Customers can visit their respective branch offices. Branch details are available on the  “Locate Us” page of the website
4. Customers can write a letter to the below-mentioned address:

HDFC Bank Ltd.

Empire Plaza I, 1st Floor,

LBS Marg, Chandan Nagar,

Vikhroli West, Mumbai – 400 083

5. Customers can email by filling in the form available on the contact page of the website under the Queries / Feedback / Complaints section
6. Get in touch with an online assistant called “Ask EVA”

Last checked on 2 March 2022

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Grievance Redressal

Grievance Redressal Officer

If the resolution provided at the above levels is unsatisfactory, the concerned customer can communicate with the Grievance Redressal Officer in any of the following ways:

1. Email to Grievance Redressal Officer by filling out the form available in the “contact us” section of the website
2. Call the Grievance Redressal Cell

3. Write at:

Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)

Grievance Redressal Cell, HDFC Bank Limited,

1st Floor, Empire Plaza – 1, Lal Bahadur Shastri Marg,

Chandan Nagar, Vikroli West,

Mumbai – 400083

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Nodal Officers / Principal Nodal Officer

The concerned customer can communicate with the Principal Nodal Officer in any of the following ways if he/she is not satisfied with the responses provided at level 1:

1. Email to Principal Nodal Officer by filling out the form available in the “contact us” section of the website
2. Call Nodal Officers from 9.30 a.m. to 5.30 p.m. (excluding regional bank holidays, 2nd and 4th Saturday) from Monday to Saturday.

Principal Nodal Officer

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3. Customers can also write to Nodal Officers based on the details below:

Principal Nodal Officer for HDFC Bank Ltd.

Mr. Ripal Kiritkumar Sheth

HDFC Bank Ltd.

5th Floor, Tower B,

Peninsula Business Park,

Lower Parel West,

Mumbai 400013

If the concerned customer still feels unsatisfied with the response received at levels 1, 2 and 3 or does not hear any response from the bank within 30 days of lodging a complaint, he/she can appeal to the Banking Ombudsman appointed by the RBI.