HDFC Bank offers a number of financial products and services and personal loan is one of their primary products. A number of customers across the country have taken or take personal loans from HDFC Bank. In order to assist them in the process, the bank has created an efficient and robust customer support system to help the customers deal with all kinds of issues they might face while taking the loan or after having taken it. The system enables the customers to get in touch with qualified customer care representatives and get the required assistance through various channels such as emails, voice calling and through posts. All the customers also have the option to visit the bank branch directly and meet the bank officials in person and get their queries sorted.
HDFC Customer Care Information
022-61606161 is the customer care number through which all the metro and tier 1 city residents can reach out to the customer service department. This service is applicable for the residents of metro cities such as Delhi NCR, Mumbai, Chennai, Kolkata, Ahmedabad, Pune. For the ones who live in cities other than these, they can reach out to the customer care executive via emails, Phone or post.
Via Email: The official website of the bank has a separate tab through which you can directly send an email to the authorities concerned about the issues you are facing with your personal loan application or with your repayment.
Via Phone: You can also get in touch with the bank officials through their phone banking number. There are separate easy to remember phone numbers which are different for different cities and states. Make sure that you have your customer identification number (Customer ID) and Telephone Identification Number (TIN) ready. Contact numbers for few of the cities have been listed here:
HDFC Contact Information:
Via Post: Also you can send your queries and questions via post. There is a designated grievance redressal portal of HDFC Bank which you can use for all your personal loan related queries. You can write to the Grievance Redressal officer at the following address:
Shrikant Shashikant Sapre
Grievance Redressal Cell, HDFC Bank Ltd,
5th Floor, Tower B, Peninsula Business Park,
Lower Parel West, Mumbai-400013.
If the Grievance Redressal cell is not able to address your queries properly, you can reach out to the Principal Nodal officer (there is one for each state). You can find their contact details from the HDFC website.
In case, you have any query regarding other products of HDFC Bank, check below: