HDFC Bank Customer Care Numbers
Helpline number: 1800 202 6161 / 1860 267 6161 (Accessible across India) or the existing customers of HDFC Bank Personal Loan can chat with the bank’s intuitive virtual assistant called EVA for quick solutions.
For customers travelling abroad: +9122 61606160
Timings: 8:00 a.m. to 8:00 p.m. on all days including Sundays & Bank Holidays.
Note: Charges may be applicable

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For Registration of Complaints
Personal loan customers can register or report complaints without validating themselves on the bank’s toll-free number between 8.00 a.m to 8.00 p.m on all days.
1800 258 3838
Other services available:
- Customers can visit the “Online Dispute Resolution” section on the contact us page of the website to resolve disputes online with the help of the registered mobile number
- Customers can call bank officials with complaints or queries.
For Resident Customers: details are mentioned above
For NRI Customers: check the details below:
USA* | 855-999-6061 |
Canada* | 855-999-6061 |
Singapore* | 800-101-2850 |
Kenya* | 0-800-721-740 |
Other Countries* | 91-2267606161/91-2260006000 |
* Kenya – Toll-free number is available from Safaricom and Airtel for fixed networks. For mobile networks, the toll-free number is available from Safaricom, Airtel & Orange
* For other countries – Local charges may apply. Customers are requested to check with their service provider
- Customers can visit their respective branch offices. Branch details are available on the “Locate Us” page of the website
- Customers can write a letter to the address:
HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai – 400 083
- Customers can email by filling in the form available on the contact page of the website under the Queries / Feedback / Complaints section
- Get in touch with an online assistant called “Ask EVA”
Last checked on 26 October 2023

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Grievance Redressal
Grievance Redressal Officer
If the resolution provided at the above levels is unsatisfactory, the concerned customer can communicate with the Grievance Redressal Officer in any of the following ways:
- Email to Grievance Redressal Officer by filling out the form available in the “contact us” section of the website
- Call the Grievance Redressal Cell
Helpline Number | 1800 266 4060 |
Timings | 9:30 am to 5:30 pm (Monday to Saturday)
Except 2nd and 4th Saturdays, all Sundays & Bank Holidays |
- Write at:
Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)
Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza – 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai – 400083

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Nodal Officers / Principal Nodal Officer
The concerned customer can communicate with the Principal Nodal Officer in any of the following ways if he/she is not satisfied with the responses provided at level 1:
- Email to Principal Nodal Officer by filling out the form available in the “contact us” section of the website
- Call Nodal Officers from 9.30 a.m. to 5.30 p.m. (excluding regional bank holidays, 2nd and 4th Saturday) from Monday to Saturday.
Area of Operation | Name & Contact number of Nodal officer |
Andhra Pradesh and Telangana | Name: Ramadoss Ramaswamy
Contact No: 040 – 6792 1327 Banking No: 1800 202 6161 & 1860 267 6161 |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Name: Sudipto Chatterjee
Contact No: 033-44065165 Banking No: 1800 202 6161 & 1860 267 6161 |
Bihar | Name: Sushant Shekhar
Contact No: 7485072506 Banking No: 1800 202 6161 & 1860 267 6161 |
Chhattisgarh | Name: Debmalya Sen
Contact No: 9522440827 Banking No: Indore: 1800 202 6161 & 1860 267 6161 Rest of Madhya Pradesh / Chhattisgarh: 1850 267 6161 Indore: 1860 267 6161 Rest of Madhya Pradesh / Chhattisgarh: 1850 267 6161 |
North, North-West, West, South-West, New Delhi and South districts of Delhi | Name: Sameer Tiwari
Contact No: 81303 06083 Banking No: 1800 202 6161 & 1860 267 6161 |
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Name: Alpa Kothari
Contact No: 079- 66630428 Banking No: 61606161 |
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Name: Manish Anand
Contact No: 81303 06083 Banking No: 1800 202 6161 & 1860 267 6161 |
North-East, Central, Shahdara, East and South-East districts of Delhi | Name: Sameer Tiwari
Contact No: 81303 06083 Banking No: 1800 202 6161 & 1860 267 6161 |
Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana | Name: Ashok Puri
Contact No: 0172-4077141 Banking No: 1800 202 6161 & 1860 267 6161 |
Jammu and Kashmir | Name: Manish Anand
Contact No: 81303 06083 Banking No: 1800 202 6161 & 1860 267 6161 |
Jharkhand | Name: Sushant Shekhar
Contact No: 7485072506 Banking No: 1800 202 6161 & 1860 267 6161 |
Karnataka | Name: Anil Varughese
Contact No: 63610 08794 Banking No: 1800 202 6161 & 1860 267 6161 |
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | Name: Meenakumari B
Contact No: 0471 – 4253303 Banking No: Kochi: 1800 202 6161, Rest of Kerala, Union Territory of Puducherry (only Mahe Region), Union Territory of Lakshadweep: 1860 267 6161 |
Madhya Pradesh | Name: Debmalya Sen
Contact No: 9522440827 Banking No: 1800 202 6161 & 1860 267 6161 |
Districts of Mumbai, Mumbai Suburban and Thane | Name: Ravi Mukherjee
Contact No: 022 – 24811081 Banking No: 1800 202 6161 & 1860 267 6161 |
Maharashtra and Goa, (except the districts of Mumbai, Mumbai Suburban and Thane) | Name: Karyanand Sinha
Contact No: 022 – 24811081 Banking No: 1800 202 6161 & 1860 267 6161 |
Odisha | Name: Shikha Jacob
Contact No: 033-44065165 Banking No: 1800 202 6161 & 1860 267 6161 |
Rajasthan | Name: Parul Sharma
Contact No: 0141-2353326 Banking No: Jaipur – 1800 202 6161 Rest Of Rajasthan – 1860 267 6161 |
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Name: Sundar Krishnamoorthy
Contact No: 044-28616424 Banking No: Chennai: 6160 6161 Rest of Tamil Nadu / Pondicherry, Andaman and Nicobar Islands: 1860 267 6161 |
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Name: Basant Kumar
Contact No: 7267850740 Banking No: Lucknow : 0522 -6160 616 Rest of Uttar Pradesh : 1860 267 6161 |
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Name: Basant Kumar
Contact No: 7267850740 Banking No: Lucknow : 1800 202 6161 & Rest of Uttar Pradesh : 1860 267 6161 |
West Bengal and Sikkim | Name: Shikha Jacob
Contact No: 033-44065165 Banking No: Kolkata: 1800 202 6161 & Rest of West Bengal / Sikkim: 1860 267 6161 |
Principal Nodal Officer
Mumbai Corporate Office | Name: Ripal Kiritkumar Sheth
Contact No: 022- 62841505 Banking No: 1800 202 6161 & 1860 267 6161 |

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- Customers can also write to Nodal Officers based on the details below:
Area of Operation | Centre | Nodal Officer of HDFC Bank | Nodal Officer Contact details |
Andhra Pradesh and Telangana | Hyderabad | Ramadoss Ramaswamy | Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034 |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Shikha Jacob | Address : HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 |
Bihar | Patna | Sushant Shekhar | Address: HDFC Bank Ltd. Crosswindz, 41, Kutchery Road Near Shaheed Chowk Ranchi- 834001 Jharkhand |
Chattisgarh | Raipur | Debmalya Sen | Address: HDFC Bank Ltd, Plot No. Z-1, Asha Avenue Building, MP Nagar Zone -1, Bhopal -462011 (M.P) |
North, North-West, West, South-West, New Delhi and South districts of Delhi | New Delhi I | Sameer Tiwari | Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 |
North-East, Central, Shahdara, East and South-East districts of Delhi | New Delhi III | Sameer Tiwari | Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 |
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Alpa Kothari | Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009 |
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi II (Haryana NCR) | Manish Anand | Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 |
Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar | Chandigarh | Ashok Puri | Address: HDFC Bank Ltd, Bank House, Plot No I – 15, Sector 101, Alpha IT City, Mohali – 160062 |
Jammu and Kashmir | Jammu | Manish Anand | Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 |
Jharkhand | Ranchi | Sushant Shekhar | Address: HDFC Bank Ltd. Crosswindz, 41, Kutchery Road Near Shaheed Chowk Ranchi- 834001 Jharkhand |
Karnataka | Bangalore | Anil Varughese | Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041 |
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | Thiruvananthapuram | Meenakumari B | Address: HDFC Bank Ltd, Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram – 695010 |
Madhya Pradesh | Bhopal | Debmalya Sen | Address : HDFC Bank Ltd, Plot No. Z-1 ,Asha Avenue Building , MP Nagar Zone -1, Bhopal -462011 (M.P) |
Districts of Mumbai, Mumbai Suburban and Thane | Mumbai I | Ravi Mukherjee | Address : HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 |
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Mumbai II | Punam Naik | Address : HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 |
Odisha | Bhubaneswar | Shikha Jacob | Address : HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 |
Rajasthan | Jaipur | Parul Sharma | Address : HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur – 302021, Rajasthan |
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | Sundar Krishnamoorthy | Address : HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002 |
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Basant Kumar | Address : HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow
Area Pin Code: 226001 |
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Basant Kumar | Address : HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow, Area Pin Code: 226001 |
West Bengal and Sikkim | Kolkata | Shikha Jacob | Address : HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 |
Principal Nodal Officer for HDFC Bank Ltd.
Mr. Ripal Kiritkumar Sheth
HDFC Bank Ltd.
5th Floor, Tower B,
Peninsula Business Park,
Lower Parel West,
Mumbai 400013
If the concerned customer still feels unsatisfied with the response received at levels 1, 2 and 3 or does not hear any response from the bank within 30 days of lodging a complaint, he/she can appeal to the Banking Ombudsman appointed by the RBI.