ICICI Bank Personal Loan Customer Care Number
Existing customers of ICICI Bank Personal Loan can raise service requests by visiting the “Contact Us” page of the website or write it to the below-mentioned address for further assistance or queries. The customer can also check the EMI Clearance Status under the service request section.
Customer Care Number: 1860 120 7777 (personal banking).
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Alternate Numbers:
Chennai: 044 33667777
Kolkata: 033 33667777
Mumbai: 022 33667777
Delhi: 011 33667777
ICICI Bank Limited
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032.
Other Contact Information
Registered Office: ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara 390007,
Gujarat, India.
Telephone: 1800 1080
CIN: L65190GJ1994PLC021012
Corporate Office: ICICI Bank Towers,
Bandra-Kurla Complex, Mumbai 400 051.
Telephone: 1800 1080
Fax: +91-22-26531122
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Grievance Redressal
Personal loan customers can follow the below procedure for any grievances, queries or complaints:
Level 1:
The concerned customer can e-mail their queries or concern by clicking on the ‘Email’ button (on the complaint section of the ICICI bank’s website). Further, the customer has to fill out the form (product/service; complaint related to; complaint type) and mention their registered e-mail ID with the bank.
Level 2:
If the concerned customer is not satisfied with the resolution provided at level 1, he/she can download the ‘Complaint Form’ from the complaint section of the website and send it to Mr. Phani Kumar Thota, Head – Phone Banking.
The customer can also raise concerns to the Head of Phone Banking by clicking on the “Submit query/request” button from the complaint section of the bank and filling in the necessary details.
Level 3:
If the customer feels dissatisfied with the responses provided at all the above levels, the person can write to Mr. Vinayak M. More, Principal Nodal Officer, by either mailing a physical “Complaint Form’ or by clicking the “email” button on the complaint page.
Further, the customer can register a grievance by dialing number 1800 200 3344 between 9.00 a.m. to 06.00 p.m. available from Monday to Friday. Customers are requested to provide the Service Request Number (Numeric Digit only) during the resolution process which is not more than 2 months old.
If the customer’s issue is not resolved even after following up through various complaint resolution channels, he/she can write to the Nodal Officer at:
The Nodal Officer ICICI Bank Ltd
Bandra Kurla Complex Mumbai 400051
Or,
E-mail: headservicequality@icicibank.com.