ICICI Bank Personal Loan Customer Care: 24/7 Toll Free Number & Complaints

ICICI Bank offers personal loan up to Rs. 20 lakh with competitive interest rates starting from11.25% per annum. You can use the loan amount to meet any personal need, such as to pay for vacation travel expenses, to renovate your house or to meet a medical emergency. Apart from the lucrative loan offers, ICICI Bank is also well known for its high degree of customer service. In the following sections we will discuss the various ways to contact the bank’s customer care, the process to file a complaint and the various levels of grievance redressal. Moreover, get answers to the frequently asked questions regarding ICICI Bank customer care.

ICICI Bank 24/7 Customer Care Numbers

ICICI Bank customer care numbers for personal banking related queries are as follows:

Note: The above numbers are not toll-free. Call charges may apply as per your tariff plan and service provider.

ICICI Bank Personal Loan Customer Care Number for NRIs

Following is the list of ICICI toll free numbers for NRI account related queries.

When calling from Europe, the following are the ICICI Bank customer numbers for different European countries:

Non toll-free number for NRI account related queries from any other country than listed above is 91-40-3099 8025.

Contact Numbers for Other Offices

 Alternatively, NRI account holders can request a call from ICICI bank customer care. The following message is displayed when you successfully fill out the form to request a call from ICICI customer care.

ICICI Bank Customer Care Details

• Nodal Officer

Name: Shri Vinayak More

Address: Corporate Head Office, ICICI Bank Towers, Bandra – Kurla Complex Bandra (East), Mumbai

Mobile Number: 9820150167

• e-mail ID: more@icicibank.com
• Zonal Offices

The following are the phone and email contact details of ICICI Bank Zonal offices:

Note: The above numbers are operational from Monday to Friday (10:00 am to 05:00 pm), excluding bank holidays.

• Social Media Banking Channels

 ICICI Bank has following 2 social media channels:

1. Pockets for Facebook
2. icicibankpay for Twitter

 You can use these social media channels to check your account balance, pay a friend, recharge your prepaid phone, book movie tickets and split expenses with friends on Pockets. icicibankpay on Twitter also allows you to recharge your DTH service online.

• ICICI Bank Customer Care E-mail Address

If you are an existing account holder, you may email your query to customer.care@icicibank.com from your registered e-mail address

For NRI account holders, the ICICI customer care e-mail address is nri@icicibank.com.

• Online Assistant/ Chatbot

ICICI Bank has an online assistant or chatbot called “iPal”. You can simply type your query to get an instantaneous response. Visit the home page of ICICI Bank and you will find the iPal icon in the lower left corner of the page.

ICICI Bank Grievance Redressal

In the unlikely event that you are not satisfied with the complaint resolution provided by ICICI customer care, you can follow the below process for grievance redressal:

• Level 1: Submitting a complaint for the first time

Visit the online complaint portal of ICICI Bank (level 1). Enter the details and click “Submit”.

• Level 2: If you are not satisfied with the first resolution

If you are not satisfied with the resolution provided in level 1, then you can write to the Head of phone banking.

Alternatively, you can raise a query/request to Senior Management. Enter your account/application number, complaint/reference number and click “Proceed”.

• Level 3: You are not satisfied with the second response.

If you are not satisfied with the resolution provided in level 2, then write to the Principal Nodal Officer. You can either fill a complaint form or send an e-mail as shown below.

• Level 4: Banking Ombudsman

If you are not satisfied with the resolutions provided by the different tiers of ICICI Bank customer care, you can contact the Banking Ombudsman (BO). The details of BO can be found from ICICI Bank branch or from the bank’s website.

Image Source: ICICI Bank website

Frequently Asked Questions (FAQs)

Q1. What is ICICI Bank customer care number for personal loan queries?

ICICI Bank customer care number for personal banking-related queries is 1860-120-7777. This number is operational all over India, however call charges may apply as per your service provider.

Q2. How to inquire about ICICI personal loan?

Visit Paisabazaar personal loan platform, enter your details and check all the personal loan offers that you are eligible for. Moreover, you can know the chances of loan approval, loan amount, interest rate, processing fee, foreclosure charges, etc.

Q3. How can I find the nearest branch of ICICI Bank?

Use the “Find ATM/ Branch” portal of ICICI Bank to locate the nearest branch.

Q4. What is the email address for ICICI Bank customer care?

The email address for ICICI Bank customer care is customer.care@icicibank.com.

Q5. Does the Bank reply, if I email my query?

Yes, ICICI Bank representatives send replies to queries sent over an email. Usually, these replies occur within 48 hours of the query being received.

Q6. What if customer care is not able to resolve my query regarding ICICI personal loan?

You can file a complaint on the ICICI Bank online portal if you are not satisfied by the resolution provided by the customer care team. Further, you can contact the senior management, including head of phone banking and principal nodal officer. Please refer to the grievance redress policy discussed above for the complete details of the procedure.

Q7. How long does it take for a query to be resolved?

The time taken to provide an appropriate resolution depends on the type of query. However, you will receive an acknowledgement regarding receipt of complaint from the bank within 4 days of submission.