ICICI Bank is one of the leading private sector banks in the country which offers a number of banking products, with the personal loan being one of its most popular products. To make sure that all its personal loan customers are offered a legitimate system to resolve their grievances and complaints at the earliest, the bank has set up a dedicated customer helpline system. This customer helpline is available across all the cities of the country to offer assistance on various issues and queries related to ICICI Bank personal loans.
If you have an issue or a query, you can submit a complaint through email, helpline numbers or by post. The complaints page on ICICI website has a 4 step procedure through which you can submit a complaint. When you are facing an issue for the first time, you can click on the box under step one to send an email. You need to mention your registered email id to receive further assistance.
If your issue is not resolved in the first stage, under step two ICICI offers the option to send an email or write to Mr. Subhendu Tripathi, (Head of Phone Banking).There is a prescribed form which you can download, print and then fill up stating the exact issue you are facing with your personal loan. Below the download form, there is also an email call to action button which can be clicked upon for sending an email to the head of phone banking.
You can go on to the third step, if your issue is not yet resolved after following the above two steps, or if you have not received a satisfactory response. For escalating the issue further, you can reach out to the Principal Nodal officer of ICICI. Similar to the options available under step 2, you can either send a direct mail to the Principal Nodal officer of ICICI or you can download the prescribed format, get a printout, fill it up and send to the official address of the officer.
Even after following all the three steps, if your issue remains unresolved, you can reach out to the senior general manager or the Head of customer service department. The methods to contact him are the same as mentioned under step 2 and step 3 i.e. directly via email or by downloading the prescribed form and then filling it up and sending it to the given address.
For all other queries, you can contact all the below mentioned contact numbers.
|Andhra Pradesh: 7306667777||Ahmedabad: 07933667777 / 07944455000|
|Assam: 9864667777||Bangalore: 08033667777 / 08044455000|
|Bihar: 8102667777||Bhopal: 07553366777|
|Chattisgarh: 9098667777||Bhubaneswar: 06743366777|
|Goa: 9021667777||Chandigarh: 01723366777 / 01724445500|
|Gujarat: 8000667777||Chennai: 04433667777 / 04444455000|
|Haryana: 9017667777||Dehradun: 01353366777|
|Himachal Pradesh: 9817667777||Delhi: 01133667777 / 01144455000|
|Jammu & Kashmir: 9018667777||Ernakulam: 04843366777|
|Jharkhand: 8102667777||Gurgaon: 01243366777 / 01244445500|
|Karnataka: 8088667777||Hyderabad : 04033667777 / 04044455000|
|Kerala: 9020667777||Jaipur: 01413366777 / 01414445500|
|Madhya Pradesh: 9098667777||Kolkata: 03333667777 / 03344455000|
|Maharashtra: 9021667777||Lucknow: 05223366777 / 05224445500|
|Orissa: 9692667777||Mumbai: 02233667777 / 02244455000|
|Punjab: 7307667777||Panaji: 08323366777|
|Rajasthan: 7877667777||Patna: 06123366777|
|TamilNadu: 7305667777||Raipur: 07713366777|
|Uttar Pradesh: 8081667777||Shimla: 01773366777|
|Uttarakhand: 8081667777||West Bengal: 8101667777|