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ICICI Bank Personal Loan Customer Care

For any queries related to personal loans, you can contact ICICI Bank Customer Care at the toll-free number 1800 1080, available 24x7 for assistance.
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How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

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ICICI Bank Personal Loan Customer Care Number

Existing customers of ICICI Bank Personal Loan can raise service requests by visiting the “Contact Us” page of the website or writing to the address for further assistance or queries. The customer can also check the EMI Clearance Status under the service request section.

Customer Care Number

1800 1080
Backup Customer Care number: 1860 120 7777

Address

ICICI Bank Limited
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032

Other Contact Information

Registered Office: ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara 390007,
Gujarat, India.
Telephone: 1800 1080
CIN: L65190GJ1994PLC021012

Corporate Office: ICICI Bank Towers,
Bandra-Kurla Complex, Mumbai 400 051.
Telephone: 1800 1080
Fax: +91-22-26531122

Last updated on 22 November 2024

Grievance Redressal

Personal loan customers can follow the below procedure for any grievances, queries or complaints:

Level 1

The concerned customer can e-mail their queries or concern by clicking on the ‘Email’ button (on the complaint section of the ICICI bank’s website). Further, the customer has to fill out the form (product/service; complaint related to; complaint type) and mention their registered e-mail ID with the bank.

Level 2

If the concerned customer is not satisfied with the resolution provided at level 1, he/she can download the ‘Complaint Form’ from the complaint section of the website and send it to Mr. Girish Sehgal, Head – Phone Banking.

The customer can also raise concerns to the Head of Phone Banking by clicking on the “Submit query/request” button from the complaint section of the bank and filling in the necessary details.

Level 3

The aggrieved customer can also communicate to the Head – of Customer Service Quality, or filling the “Query Form’ or submit the “Query request” button on the complaint section of the website, in case the response provided above is not satisfactory.

Level 4

If the customer feels dissatisfied with the responses provided at all the above levels, the person can write to Ms. Sharlet Malvankar, Principal Nodal Officer, by either mailing a physical "Complaint Form’ or by clicking the "email" button on the complaint page.

If the customer’s issue is not resolved even after following up through various complaint resolution channels, he/she can write to the Nodal Officer at:

The Nodal Officer ICICI Bank Ltd

Bandra Kurla Complex Mumbai 400051

Or,

E-mail: headservicequality@icicibank.com

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All Your Needs

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How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Apply Now

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All Your Needs

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What our customers say

Smooth & hassle-free loan approval experience

I want to express my gratitude for your exceptional support & guidance throughout my loan application process to Aman (EW17239). Your professionalism & clear communication made the journey smooth and manageable. I appreciate how you helped during loan approval & fast-tracked the documentation. It is rare to find someone so committed to their clients. I truly value the effort you put into ensuring a successful outcome. Thanks again for your invaluable help.

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Sanjay Kumar GuptaMar 30, 2026

Exceptional guidance throughout the process

I’d like to express my sincere appreciation for Mr. Aman Kumar (EW32023) for the excellent assistance provided. His professionalism & willingness to help made the experience smooth & pleasant. Aman Kumar demonstrated patience & clarity while addressing queries and ensured that everything was handled efficiently. Such dedication & customer-focused service truly deserve recognition. Please convey my thanks and appreciation to him for his outstanding support.

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Jyotirmoy SinghaMar 23, 2026

Very helpful and easy to reach

I really wants to appreciate Mohankumar Dhandapani for closing my loan requirement in such a short time and nice manner. He is very much approachable helped me based on my requirements. He explained me all the options in very short time even one option failed immediately helped me to get other options worked. Excellent job done by Mohankumar Dhandapani all the best keep you same way approachable you will get more customers. Thanks to Paisabazar too.

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Kirubagaran GanesanFeb 24, 2026

Reliable help when i needed it most

I am writing this email to express my sincere thanks for your excellent support and guidance on Paisabazaar. My experience was very smooth and satisfying because of your help. You explained everything clearly and made the whole process easy and comfortable for me. I truly appreciate your professionalism, patience, and quick response. I am very happy with the service and would definitely recommend to others because of the great support I received from you. Thank you once again

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DharmeshFeb 22, 2026

Committed support that made everything easy

I’d like to appreciate the Paisabazar team for the excellent loan service. I especially want to recognize one of your agents, Mr. Prince Kumar, for his outstanding support. For more than a month, he continuously followed up with me and assisted me. His commitment & professionalism made the experience smooth & hassle-free. I appreciate his efforts and dedication. Kindly acknowledge his performance and consider rewarding such a sincere employee.

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BhupendraFeb 18, 2026

My Trust in Paisabazaar has Increased

I would like to take a moment to share my sincere feedback regarding the support I received from your team. The executive who assisted me was extremely professional, polite, and knowledgeable. They patiently understood my concern, explained the process clearly, and guided me step by step toward the right solution. I truly appreciate the transparency, timely responses, and genuine effort shown to help me.

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Lalit MaviFeb 12, 2026

Best Place for Taking Loans

I contacted customer care with a few queries, and I am very satisfied with the support I received. The representative was polite, patient, and explained everything clearly. My questions were resolved properly, and the overall experience was smooth and helpful. Thank you for the excellent customer service

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Kokil BarnwalFeb 12, 2026

Easy loan approval with good guidance

Thank you for the support provided for getting personal loan approval. During this process I worked with Mr. Aman Bajpai (EW17239) who was co-ordinator for this entire process of Personal loan, I was incredibly impressed by his efficiency and problem-solving skills. He went out of their way to ensure all my questions were answered and that the disbursement timeline stayed on track. His coordination was really appreciable.

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Riyaj AtarFeb 9, 2026

Apne higher education ke liye loan liya tha

Muhje higher education ke liye loan chahiye tha. Paisabazaar pe apply kiya. Got it at the right time. Quite helpful.

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Puja DanuJan 22, 2026

Sabse jada helpful log the yaha

Maine bht jagah try kiya tha personal loan ka, yaha try kiya toh helpful log mille. Har steps mai aram se samjhaya or usse muhje loan lene mai jda dikkat nhi aayi.

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Anuradha GuptaJan 21, 2026
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