Kotak Mahindra Personal Loan Customer Care Number

Kotak Mahindra Bank offers personal loans ranging between Rs. 50,000 to Rs. 15 lakh with interest rates starting as low as 10.99% p.a. In case you need to get in touch with the Kotak Mahidra Bank customer care you can connect with a representative via call, email, using the online chatbot or by visiting the nearest branch office. The following are key details regarding how to access them:

Kotak Mahindra Bank 24/7 Customer Care Numbers

In case of queries, issues and complaints relating to personal loans, Kotak Mahindra Bank Personal Loan customer care number (charges may apply) is 1860-266-2666. This helpline number is available 24×7 pan-India.

Also, the dedicated customer care numbers for key Indian cities are:

Note: You can call on the above city-specific local phone banking numbers for issues, queries and grievances related to personal loans between 9:00 am and 6:00 pm on all bank working days.

Kotak Mahindra Personal Loan Customer Care for NRIs

NRI customers can contact Kotak Mahindra Bank’s customer care department for issues, queries and grievances related to personal loans on the following 24 hour country-specific numbers:

Kotak Mahindra Bank Customer Care Details

Customers can also contact Kotak Mahindra Bank’s customer care through any of the following ways:

• Email: In order to get in touch with the bank’s customer care department via email, customers need to follow the steps given below:

1. Visit the official website of the bank and click on ‘Customer Service’ button located at the bottom of the homepage.
2. On the page that opens next, click on ‘Write to us’.
3. Next click on ‘Kotak Loan’
4. Now both existing and new customers can contact the company’s customer care via the query form as shown below:

5. Fill out the necessary information along with your query/feedback and click on ‘Submit’.

• Chatbot: Kotak Mahindra also offers customer support through its online chatbot ‘Ask Keya’.

• Branch Visit: Customers can also get in touch with the bank’s customer care by visiting the nearest branch office. To locate the nearest Kotak Mahindra bank branch, click on the ‘Locate us’ on the bank’s website and enter the location/pincode.
• Write to the bank: You can also write to the company at its registered address. The address for the same is:

Kotak Mahindra Bank, Registered Office 27 BKC, C 27, G Block,

Bandra Kurla Complex, Bandra (East),

Mumbai – 400051

Kotak Mahindra Bank Grievance Redressal

Kotak Mahindra Bank’s grievance redressal mechanism works at 4 separate levels:

Level 1:

You can get in touch with the bank’s customer care department via any of the following means given below:

• Go to the “Contact Us” section of the official website to raise a request
• Send an email through the “Inbox” section after logging into Kotak Mahindra Internet Banking
• Call on 1860-266-2666
• Visit the nearest branch of Kotak Mahindra Bank
• Write to the bank at P.O. Box: 16344, Mumbai- 400013

Level 2:

If you have not received a satisfactory response from level 1 within 7 working days you can either:

• Send an email to the Service Assurance Centre via the online form on the bank website

Or

• Download and fill out the grievance form available in various languages from the Kotak Mahindra Official website. Then submit it at your nearest bank branch.

Level 3:

In case you have not received a satisfactory response at level 2 within 5 working days, you can to send an email to the bank’s Nodal Officer through the bank’s official website (grievance redressal section)

Level 4:

In case you have not received a satisfactory response at Level 3 within 5 working days, you can escalate the issue to the Principal Nodal Officer by filling out a form on the bank’s website.

Note: In case your grievance is not resolved at the bank level within a month, you can write to the Banking Ombudsman.

How to submit a complaint at Kotak Mahindra Bank Portal

You can submit a complaint on the Kotak Mahindra Bank portal by following the steps given below:

1. Go to the “Write to Us” section on the Kotak Mahindra Bank website and choose “Kotak Loan” from the available options:

2. Go to the “Salaried Personal Loan” section and select if you are a new or an existing customer of the bank:

3. Submit your query/complaint.

FAQs

Q1. What is Kotak Mahindra bank’s customer care number for personal loan queries?

The bank’s 24×7 PAN-India customer care number is 1860-266-2666. Customers can call up the bank’s customer care for queries, issues and complaints related to personal loans.

Q2. What are the various services can be availed by contacting the bank’s customer care department?

You can inquire about products and services, give feedback, file complaints and get your grievances redressed by contacting the Kotak Mahindra Bank’s customer care department.

Q3. How can a person residing in Delhi inquire about Kotak Mahindra personal loan?

Customers can inquire about Kotak Mahindra personal loan via any of the following ways given below:

• Via Call: You can inquire about personal loans by calling up the bank’s 24×7 all-India customer care number 1860-266-2666.
• Email: You can also inquire about personal loans by sending an email to the bank directly through the official website of the company. (In the earlier sections)
• Branch Visit: You can inquire about personal loan by visiting the nearest branch office.
• Online Chatbot: Queries relating to personal loans can also be resolved by asking the help of bank’s online chatbot – ‘Keya’.
• Writing to the bank: Queries relating to personal loans can also be resolved by writing to the bank at its registered office. The address is:

Kotak Mahindra Bank, Registered Office 27 BKC, C 27, G Block,

Bandra Kurla Complex, Bandra (East),

Mumbai – 400051

Q4. How do I locate the nearest Kotak Mahindra Bank branch?

To locate the nearest Kotak Mahindra bank branch, simply visit the bank’s website and click on ‘Locate us’ on the homepage and enter the location/PIN code.

Q5. Does the bank reply if I send an email regarding my query?

Yes, the bank’s customer care aims to respond to all grievances, feedbacks and queries within 7 working days.

Q6. Is the bank’s online chatbot ‘Keya’ available 24×7?

Yes, the bank’s online chatbot is available 24×7 to answer your queries.

Q7. When should I contact the banking ombudsman?

First you need to contact all 4 levels of the bank internal resolution mechanism – Customer care, the grievance redressal officer, the nodal officer, and the principal nodal officer. If none of them can provide a satisfactory resolution within 30 days, you can reach out and escalate your complaint to the Banking Ombudsman appointed by RBI.