हिंदी में पढ़े
Axis Bank Personal Loan Customer Care
1860-419-5555
1800-209-5577 (toll free number)
1860-500-5555
1800-103-5577 (toll free number)
NRI Customers can use the following toll free numbers:
| Country | Toll Free Number |
| USA | 1855 205 5577 |
| Saudi Arabia | 800 850 0000 |
| UK | 0808 178 5040 |
| UAE | 8000 3570 3218 |
| Singapore | 800 1206 355 |
| Qatar | 00 800 100 348 |
| Canada | 1855 436 0726 |
| Australia | 1800 153 861 |
Axis Bank NRI Personal Loan customers can also call non-toll free number to register their queries/complaints +91 40 67174100
The customer can also “chat with an agent” by entering a registered email ID, mobile number with country code from 9:30 am to 6:30 pm from the bank’s website under the support section. The chat option is available 24×7 for NRI customers.
Existing borrowers of Axis Bank Personal Loan can get in touch with the bank officials via mail (using the ‘Connect via Email’ option) from the support section of the website. The customer has to fill in the below mentioned details:
- Email ID
- Mobile Number
- Last 4 digits of their account number or card (last 4 digits)
- Name on the account or card
Grievance Redressal
Level 1
Axis Bank Personal loan customers can contact the lender using any of the below mentioned channels to register their complaints:
- Phone banking or call centre numbers: 1860-419-5555, 1860-500-5555
- Website Support: www.axisbank.com/support/
- Branches or loan centres: Axis Bank Customers can visit www.axisbank.com to get the details of the nearest branch or loan centre
For Existing Customers of Overseas Branches & Representative Offices (Level 1 complaints)
The Complaints Handling Officer for handling customer complaints in overseas branches/representative offices is the Chief Executive Officer of the branch or the Chief Representative of the representative office. The branch or representative office, if mandated by local regulations, can advise the local regulator about his/her role as the Complaints Handling Officer. The email addresses of the complaints handling officers are as follows:
| complaints.difc@axisbank.com | Complaints Handling Officer, DIFC |
| complaints.adro@axisbank.com | Complaints Handling Officer, Abu Dhabi Representative Office (ADRO) |
| complaints.giftcity@axisbank.com | Complaints Handling Officer, Gift City IBU |
| complaints.dro@axisbank.com | Complaints Handling Officer, Dubai International Centre Finance |
| complaints.sro@axisbank.com | Complaints Handling Officer, Sharjah Representative Office |
| complaints.sing@axisbank.com | Complaints Handling Officer, Singapore |
| complaints.bro@axisbank.com | Complaints Handling Officer, Bangladesh Representave Office |
Axis Bank has set a time period of maximum 10 days for responding to its customer complaints and if the customer is not satisfied with the lender’s response, he/she can escalate the matter to Level 2.
Level 2: Circle Nodal Officer/Nodal Officer at Head Office
Existing Axis Bank Personal Loan borrowers who are not satisfied with the response offered at Level 1 can take up their complaint with the Nodal Officer or Circle Nodal Officer at the head office for domestic/overseas branch customers. The customer can send their complaint to the Nodal Officer via any of the following methods:
Digital Lending Grievance Redressal Officer (GRO) for FinTech/Digital lending related concerns
| Write | Call | |
| Digital Lending Grievance Redressal Officer (GRO),
Mr. Ashish Rajput Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708. |
nodal.officer@axisbank.com | Contact: 91-080-61865200
(9.30 AM to 5.30 PM) Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays) |
Nodal Officer of Other Related Concerns
| Write | Call | |
| Nodal Officer, Mr. Jinit Thakkar Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708. |
nodal.officer@axisbank.com | Contact: 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays) |
Nodal Officer of Persons with Disabilities
| Write | Call | |
| Nodal Officer, Mr. Manish Katiyar Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708. |
nodal.officer@axisbank.com | Ph. 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays) |
The lender has set a turnaround time of 10 days to provide a response to the customer’s complaints.
Level 3: Principal Nodal Officer
If the customer is dissatisfied with the resolution provided at Level 2, he/she can escalate the complaint to the Principal Nodal Officer of the bank for domestic/overseas branch customers. The customer can send their grievance to the Principal Nodal Officer through any of the following channels:
| Write | Call | |
| Ms Deepti Radkar Principal Nodal Officer Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708 |
pno@axisbank.com | Ph. 91- 080-61865098 9:30 AM to 5:30 PM Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays) |
The bank has a turnaround time of 10 days to provide a response to its complainant.
Level 4
If your issue is not resolved at levels 1 & 2, you may approach the Banking Ombudsman for solutions. Click here to file an online complaint with the RBI’s Banking Ombudsman.
Click here to read the RBI Integrated Ombudsman Scheme, 2021 or send a physical complaint to “Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh – 160017” as per the grievance redressal mechanism prescribed by the Reserve Bank.
Note: Last updated on 3 July 2025