Axis Bank offers personal loans up to Rs. 15 lakh that can be used to deal with any financial situation like medical expenses, home renovation, vacation, etc. The repayment tenure can range between 12 to 60 months, which the customer can choose as per his/her convenience. The customer may wish to get in touch with the bank’s customer care department for various reasons like queries relating to personal loans, grievance redressal, etc. The following are key ways to contact Axis Bank’s customer care department:
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Axis Bank Customer Care Numbers
In case of queries and complaints related to personal loans, customers can contact the bank’s customer care representatives by calling up the customer care phone numbers between 9 AM to 9 PM (Monday to Saturday, excluding national holidays). Axis Bank Personal Loan customer care numbers are:
1860–419–5555 and 1860–500-5555
To know the status of your existing complaint regarding personal loan, you can call on 1800-419-0068 (toll-free).
Axis Personal Loan Customer Care for NRIs
NRI customers can get in touch with the customer care department of Axis Bank by calling on the country specific toll-free numbers given below:
| USA | 1855-205-5577 |
| Saudi Arabia | 800-850-0000 |
| UK | 0808-178-5040 |
| UAE | 8000-3570-3218 |
| Singapore | 800-1206-355 |
| Qatar | 00800-100-348 |
| Canada | 1855-436-0726 |
| Bahrain | 800-11-300 |
| Australia | 1800-153-861 |
| Non–Toll Free Number to India | +91-40-6717-4100 |
Axis Bank Customer Care Details
Customers can also contact the bank’s customer care department via any of the following means:
- Nodal Office Major Cities: If you are not satisfied with the response/solution offered by the bank’s customer care executives, you can contact the bank’s nodal officer. Details relating to the nodal officers in major cities are given below:
| Region | Circle | Address of the Office of Circle Nodal Officer | Areas of Operation |
| South | Andhra | Deputy VP, Axis Bank Circle Office, DNO 40-1-55, VVR Square, 2nd floor, Kalanagar, Benz Circle, Vijayawada – 520010 Email id: circlenodalofficer.Andhra@axisbank.com | State of Andhra Pradesh & Yanam (under Puducherry) |
| South | Bangalore -l | VP, Axis Bank, 41, Seshadri Road, Anand Rao Circle, Bengaluru- 560009 Email ID:circlenodalofficer.bangalore@axisba nk.com | Locations falling under the districts of Bangalore /Chikballapur /Chamarajnagar / Kolar / Mandya / Mysore & Tumkur in Karnataka State |
| South | Bangalore -ll | Vice President, Axis Bank Ltd., 41, Seshadri Road, Anand Rao Circle, Bangalore 560009 EmailID:Circlenodalofficer.Bangalore@axisba nk.com,Ph:080-2300410 | Locations falling under the districts of Bangalore /Chikballapur /Chamarajnagar / Kolar / Mandya / Mysore & Tumkur in Karnataka State |
| West | Bhopal | Dy. Vice President, Axis Bank Ltd. Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh). Email ID: Circlenodalofficer.Bhopal@axisbank.com | Locations falling under the districts of Agar Malwa, Alirajpur, Ashoknagar, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Datia, Dewas, Dhar, East Nimar, Guna, Gwalior, Harda, Hoshangabad, Indore, Jhabua, Mandsaur, Morena, Neemuch, Raisen, Rajgarh, Ratlam, Sagar, Sehore, Shajapur, Sheopur, Shivpuri, Tikamgarh, Ujjain, Vidisha, West Nimar in the State of Madhya Pradesh |
| West | Gujarat East | Vice President, Axis Bank, 411, 3rd Floor, ”The Park”, Near Akshar Chowk . Old Padra Road Vadodara 390020 Email ID: circlenodalofficer.gujarateast@axisbank.com | Locations falling under the districts of Anand, Aravalli, Banas Kantha, Bharuch, Chhotaudehpur, Dadra & Nagar Haveli, Dahod, Daman, Kheda, Mehsana, Narmada, Navsari, Panchmahals, Patan, Sabarkantha, Surat, Tapi, Vadodara, Valsad in the State of Gujarat |
| West | Gujarat West | Vice President, Axis Bank Ltd. 3rd floor, Shivalik – Ishaan Near C N Vidyalaya, Ambawadi, Ahmedabad 380006 EmailID: Circlenodalofficer.Gujaratwest@axisbank.com
| Locations falling under thedistricts of Devbhumi Dwarka,Jamnagar, Rajkot, Porbandar,Junagadh, GirSomnath, Amreli,Bhavnagar, Botad,Surendranagar, Morbi, Kutch,Ahmedabad, Gandhinagar in theState of Gujarat, & UnionTerritory of Diu.
|
| East | Bhubaneshwar | Vice President, Axis Bank Ltd. Bhubaneswar Circle Office, Plot No. – 1, Ground Floor, Nandi Ghosh Estates, Bapuji Nagar, Bhubaneswar, Pin No. 751009. Email ID: circlenodalofficer.bhubaneshwar@axisbank.com | State of Odhisha |
| North
| Gurgaon & Faridabad | Deputy VP, Axis Bank, 3rd Floor, SCO 29, Sector 14, Gurgaon, Haryana- 122001 circlenodalofficer.delhi2@axisbank.com | Gurgaon, Faridabad, Hodal, Palwal, Ballabhgarh, Sohna, Pataudi Bijwasan and Kapashera area of Delhi |
| North | Jaipur | Dy. VP Axis Bank, Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006 Email ID: circlenodalofficer.jaipur@axisbank.com | State of Rajasthan |
| East | Kolkata | Vice President, Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata-700071 Email ID: Circlenodalofficer.Kolkata@axisbank.com | Kolkata City & Andamans |
- Social Media: Customers can also get in touch with Axis Bank customer care through the following social media platforms:
-Facebook – @axisbank
-Twitter – @AxisBank
-Instagram – @axis_bank
-YouTube
- Email: You can contact the Axis bank customer care department via email. You can sent an email message from –axisbank.com/support
- Chatbot: The bank also offers customer support through its online chatbot ‘Axis AHA!’, available on the bank’s official website.
Axis Bank Grievance Redressal
In case your queries, requests and concerns are not satisfactorily resolved by the bank’s customer care, you can make use of the bank’s grievance redressal mechanism. Axis Bank’s grievance redressal mechanism works at 3 levels. These levels are discussed below:
Level 1: Queries, Request or Complaint Redressal
You can use the following channels, in case you are reaching out for the first time:
- Live Chat: Click on Queries & Requests Form to raise a request/query/complaint by choosing the specific product and issue type
2. Call: In case you wish to know the status of your existing complaint, you can call on 1800-419-0068
3. Branch/Loan Centre: You can also walk-in to the nearby Axis Bank branch or Loan Centre to get your request/query/complaint resolved
Level 2: Write to the Nodal Officer
If you are not satisfied with the response/solution offered at Level 1, you can reach out to the bank’s Nodal Officer via email, over the phone or by writing a letter to the Nodal Officer.
| Write | Call | |
| nodal.officer@axisbank.com | Nodal Officer Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T. 5, MIDC, Airoli Knowledge Park, Airoli Navi Mumbai-400708.
| Ph. 91-080-61865200 (Monday to Friday)
9.30 AM to 5.30 PM (Excluding 2nd & 4th Saturday and Bank Holidays)
|
Level 3: Write to the Principal Nodal Officer
In case you are not satisfied with the response/resolution offered at Level 2, you can get in touch with the bank’s Principal Nodal Officer via Email, call or by writing a letter to the Principal Nodal Officer.
| Write | Call | |
| pno@axisbank.com | Principal Nodal Officer, Axis Bank, 2nd floor, The Ruby, 9- Senapati Bapat Marg, Dadar, Mumbai -400028 | Phone: 91-080-61865200 (Monday to Friday excluding bank holidays)
|
In case your issue remains unresolved after approaching Level 1/ Level 2/Level 3 or the bank fails to provide a resolution within 30 days, you can contact the bank’s ombudsman details available on the website.
How to submit a complaint at Axis Bank Portal
You can use the bank’s official website to file a complaint, make inquiries and requests, etc. by following the steps given below:
- Visit the official website of Axis Bank
- Scroll down towards the end of the page and click on ‘Complaints and Grievance Redressal’
3. On the page that opens next, ‘Have A Complaint?’
4. Choose the level at which you wish to file the complaint and fill the required details.
FAQs
Q1. What is Axis Bank’s customer care number for personal loan queries?
In case you have queries relating to personal loans, you can contact the bank’s customer care by calling up on 1860-419-5555 or 1860-500-5555 between 9 AM to 9 PM from Monday to Saturday (excluding national holidays).
Q2. How can I inquire about Axis Bank personal loan?
You can inquire about personal loans from Axis bank via the following means:
- Call: You can call up the bank’s customer care number: 1860 – 419 – 5555 or 1860 – 500- 5555 between 9 AM to 9 PM from Monday to Saturday (excluding national holidays) to inquire about personal loans.
- Online Chatbot: Queries relating to personal loans can also be resolved by using the bank’s online chatbot ‘Axis AHA!’
- Email: You can also inquire about personal loans using www.axisbank.com/support
- Branch Visit: Queries relating to personal loans can be resolved by visiting the nearest Axis bank branch office
Q3. How can I find the nearest Axis bank branch?
You can find the nearest Axis Bank branch by visiting the official website of the bank and clicking on ‘Find your Nearest Branch’ on the homepage. Enter the locality, branch type and the service that you would like to avail to locate the nearest branch office.
Q4. What is Axis Bank personal loan customer care email id?
In case you have queries, complaints or issues relating to Axis bank personal loans you can get in touch with the bank’s customer care via the online form – www.axisbank.com/support
Q5. What all services can be availed by contacting the bank’s customer care?
Customers can contact the bank’s customer care to file complaints, inquire about products and services, give feedback and get their grievances redressed.
Q6. When should I contact the banking ombudsman?
If your issue remains unresolved even after going through all the 3 levels of grievance redressal provided by Axis Bank or the bank fails to provide a resolution within 30 days, you can contact the bank’s Ombudsman. Details of the same are available on the bank’s customer care page.
Q7. Can I apply for a personal loan from Axis bank by calling up the customer care?
Yes, you can start the process of applying for a personal loan by calling up the bank’s customer care on 1860–419–5555 or 1860–500-5555.
Q8. How can I keep track of my personal loan from Axis bank?
You can request for a Statement of Account, Interest Certificate or Repayment Schedule in any of the following ways:
- Calling up the customer care department
- Email the bank at axisbank.com/support
Visit any Axis Bank Loan Centre. You can use the branch locator on the bank’s website to find the nearest Loan Centre.
