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City: Gurgaon

I hereby appoint Paisabazaar as my authorised representative to receive my credit information from the following bureau partners :

I hereby unconditionally consent to and instruct the above bureaus to provide my credit information to me and Paisabazaar on a month to month basis. I understand that I shall have the option to opt out/unsubscribe from the service.

Name :
Date :30/03/2020

CC:
Paisabazaar.com,
Paisabazaar Marketing and Consulting Private Limited

CIBIL TERMS AND
CONDITIONS

To,
TransUnion CIBIL Limited
[Formerly known as Credit Information Bureau (India) Limited]
One Indiabulls building ,Unit No 1901 – 1905,
19th Floor, Tower 2A-2B, Jupiter Mill compound,
Senapati Bapat Marg, Lower Parel, Mumbai 400 013

Sub: Grant of Consent

Dear Sirs,

In connection with submission of the application for my credit information offered by CIBIL (“Consumer Credit Information”) through Paisabazaar (referred to as the “Company”) and delivery of the Consumer Credit Information to the Company, I hereby acknowledge and agree to the following:

A. The Company is my lawfully appointed agent and he / it has agreed to be my agent for the purposes, including, without limitation, to receive the Consumer Credit Information from TUCL on my behalf and use it in the manner consistent with the Agreement entered into between the Company and TUCL, and the Company has granted its consent for being appointed for the aforesaid purpose.

B. I grant my unconditional consent to the Company to receive the Consumer Credit Information from TUCL on my behalf and use it in the manner consistent with the Agreement entered into between the Company and TUCL, as the case may be, and the Company has granted its consent for being appointed for the aforesaid purpose. I hereby represent and acknowledge that: the Terms of Understanding in relation to the use of the Consumer Credit Information has been agreed between me and the Company.

C. I hereby expressly grant unconditional consent to, and direct, TUCL to deliver and / or transfer my Consumer Credit Information to the Company on my behalf.

D. I shall not hold TUCL responsible or liable for any loss, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to: (a) delivery of my Consumer Credit Information to the Company ; (b) any use, modification or disclosure by the Company of the contents, in whole or in part, of my Consumer Credit Information , whether authorized or not; (c) any breach of confidentiality or privacy in relation to delivery of my Consumer Credit Information to the Company ; (d) for any use made by the Company which is contrary to the Agreement entered into between the Company and TUCL

E. I acknowledge and accept that: (a) TUCL has not made any promises or representations to me in order to induce me to provide my Consumer Credit Information or seek any consent or authorization in this regard; and (b) the implementation of the Agreement between TUCL and the Company is solely the responsibility of the Company.

F. I agree that I may be required to record my consent / provide instructions electronically and in all such cases I understand that by clicking on the "I Accept" button below, I am providing "written instructions" to Paisabazaar authorizing Paisabazaar to obtain my Consumer Credit Information from my personal credit profile from TransUnion CIBIL LIMITED, [formerly known as Credit Information Bureau (India) Limited]]. I further authorize Paisabazaar to obtain such information solely to confirm my identity and display my Consumer Credit Information to me. Further in all such cases “By checking this box and clicking on the ‘Authorize button, I agree to the terms and conditions, acknowledge receipt of TUCL privacy policy and agree to its terms, and confirm my authorization for Paisabazaar to obtain my Consumer Credit Information.

G. I understand that in order to deliver the product to me, I hereby authorize Paisabazaar, to obtain my Consumer Credit Information from TUCL.

H. By submitting this registration form, I understand that I am providing an express adhoc one-time written instructions for Paisabazaar to request and receive information about me from third parties, including but not limited to a copy of my consumer credit report and score from consumer reporting agencies, at any time for so long as I have an active Paisabazaar account. I further authorize Paisabazaar to retain a copy of my information for use in accordance with the terms of use of this service, Paisabazaar’s Terms of Use and Privacy Policy.

I. I UNDERSTAND THAT THE PRODUCT IS PROVIDED ON AN “AS-IS”, “AS AVAILABLE” BASIS AND TUCL EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

J. I shall not sue or otherwise make or present any demand or claim, and I irrevocably, unconditionally and entirely release, waive and forever discharge TUCL , its officers, directors, employees, agents, licensees, affiliates, successors and assigns, jointly and individually (hereinafter “Releasee”), from any and all manner of liabilities, claims, demands, losses, claims, suits, costs and expenses (including court costs and reasonable attorney fees) (“Losses”), whatsoever, in law or equity, whether known or unknown, which I ever had, now have, or in the future may have against the Releasee with respect to the submission of my Consumer Credit Information and / or my decision to provide TUCL L with the authority to deliver my Consumer Credit Information to the Company . I agree to defend, indemnify, and hold harmless the Releasee from and against any and all Losses resulting from claims made against TUCL L by third parties arising from and in connection with this letter.

K. I agree that the terms of this confirmation letter shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts located in Mumbai in regard to any dispute arising hereof. TUCL is entitled to assign its rights hereunder to any third person without taking my prior written consent.

Yours faithfully,
Name :

I hereby appoint Paisabazaar as my authorised representative to receive my credit information from the following bureau partners :

I hereby unconditionally consent to and instruct the above bureaus to provide my credit information to me and Paisabazaar on a month to month basis. I understand that I shall have the option to opt out/unsubscribe from the service.

Name :
Date :30/03/2020

CC:
Paisabazaar.com,
Paisabazaar Marketing and Consulting Private Limited

EQUIFAX TERMS AND
CONDITIONS

I Mr./Ms. -------------------- ---------------------residing at ------------------------ ---------------------------------------- do hereby authorise Paisabazaar Team ,to do all acts on my behalf as may be necessary including to execute/sign application(s), make payment of applicable fees* and generally to all other acts as may be necessary to receive, on my behalf and at my request, my Credit Information Report (CIR) from Equifax Credit Information Services Private Limited("Equifax") at the following address/email id:

I hereby confirm that all the powers hereby conferred may be exercised by officer(s) or manager(s) / agent(s) / employees of the Paisabazaar who is duly authorized by the Paisabazaar.

I hereby confirm, agree, undertake and accept that I shall at all times be solely responsible for all the above actions and omissions of the Paisabazaar shall be binding on me as though such actions had been carried out by me directly. I further confirm that my CIR shall be used only for the purpose as mentioned in the attached standard terms and conditions and I shall be solely liable for, and indemnify and hold harmless Equifax for and against, any and all third party claims or damages or proceedings of any kind, arising from or in connection with (a) any misrepresentations, incorrect information or omission of any critical information in my application, or (b) furnishing my CIR based on this authorization letter, and shall not at any time hold Equifax or its affiliates and their respective officers, directors, employees or representatives liable in this respect.

I hereby also confirm that I have only appointed Paisabazaar to be my authorized agent/representative for collection of my CIR.

I undertake to keep Equifax intimated and informed at all times, of any renewals or termination of the authorization to Paisabazaar or any amendments, modifications or changes in the terms governing the obligations or my relationship with Paisabazaar.

I shall at all times co-operate with Equifax and execute and deliver to Equifax such instruments and documents and take such other actions as may be required by Equifax from time to time in connection with this authority letter.

By signing on this authorization letter, I hereby acknowledge and accept the Standard Terms and Conditions mentioned above.

Date : 30/03/2020

I hereby appoint Paisabazaar as my authorised representative to receive my credit information from the following bureau partners :

I hereby unconditionally consent to and instruct the above bureaus to provide my credit information to me and Paisabazaar on a month to month basis. I understand that I shall have the option to opt out/unsubscribe from the service.

Name :
Date :30/03/2020

CC:
Paisabazaar.com,
Paisabazaar Marketing and Consulting Private Limited

EXPERIAN TERMS AND
CONDITIONS

YOU HEREBY APPOINT PAISABAZAAR AS YOUR AUTHORISED REPRESENTATIVE TO RECEIVE YOUR CREDIT INFORMATION FROM EXPERIAN.

YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY CONSENT TO SUCH CREDIT INFORMATION BEING PROVIDED BY EXPERIAN TO YOU AND PAISABAZAAR AND YOU HEREBY AGREE, ACKNOWLEDGE AND ACCEPT THE TERMS AND CONDITIONS SET FORTH HEREIN. YOU HEREBY ALSO AGREE AND ACKNOWLEDGE THAT FOR PAISABAZAAR TO SERVICE YOU AS A CUSTOMER, THE CREDIT INFORMATION SHALL BE SHARED BY EXPERIAN WITH YOU AND PAISABAZAAR ON A MONTHLY BASIS. YOU FURTHER ALSO AGREE AND CONSENT TO RECEIVE SUCH CREDIT INFORMATION DIRECTLY FROM EXPERIAN AND ALSO THROUGH YOUR PAISABAZAAR ACCOUNT AS PER YOUR INDEPENDENT REGISTRATION WITH PAISABAZAAR.

Please read the Terms and Conditions of this document carefully before accepting. By clicking on the "I ACCEPT" button below, you are expressly agreeing to access the Experian Credit Information Report and Credit Score (as defined in the Important Information Section below) (together referred as "Credit Information") and share a copy of the Credit Information with Paisabazaar in the "as is" format. Please click on the link below to read and understand the Important Information section below.

** This document is an electronic record in terms of the Information Technology Act, 2000 and Rules made there under, and the amended provisions pertaining to electronic records.

Information Collection, Use, Confidentiality, No-Disclosure and Data Purging

PAISABAZAAR/ We/ Us can only access your Credit Information as your authorized representative and we shall use the Credit Information for limited end use purpose consisting of and in relation to the services proposed to be availed by you from us on the Website. We shall not aggregate, retain, store, copy, reproduce, republish, upload, post, transmit, sell or rent the Credit Information to any other person and the same cannot be copied or reproduced other than as agreed herein.

We shall protect and keep confidential the Credit information both online and offline and use best in class security measures in line with applicable laws. The Credit Information shared by You, or received on your behalf shall be destroyed, purged, erased promptly upon the earlier of: (i) your written request to terminate this relationship with Paisabazaar (ii) the completion of provision of the Services by us to you.

Governing Law and Jurisdiction The relationship between you and the Parties shall be governed by laws of India and all claims or disputes arising there from shall be subject to the exclusive jurisdiction of the courts of [Mumbai].

Definitions: Capitalised terms used herein but not defined above shall have the following meanings:
"Credit Information Report" means the credit information / scores / aggregates / variables or reports which shall be generated by Experian;
"Credit Score" means the score which shall be mentioned on the Credit Information Report which shall be computed by Experian.
"CICRA" shall mean the Credit Information Companies (Regulation) Act, 2005 read with the Credit Information Companies Rules, 2006 and the Credit Information Companies Regulations, 2006, and shall include any other rules and regulations prescribed thereunder.
PLEASE READ THE ABOVE MENTIONED IMPORTANT INFORMATION AND CLICK ON "ACCEPT" FOLLOWED BY THE LINK BELOW TO COMPLETE THE AUTHORISATION PROCESS FOR SHARING OF YOUR CREDIT INFORMATION BY EXPERIAN WITH YOU AND PAISABAZAAR, IN ITS CAPACITY AS YOUR AUTHORISED REPRESENTATIVE.
BY CLICKING "ACCEPT" YOU AGREE AND ACCEPT THE DISCLAIMERS AND TERMS AND CONDITIONS SET OUT HEREIN. THE TERMS AND CONDITIONS MENTIONED HEREIN MAY CHANGE IN ORDER TO COMPLY WITH GOVERNING LAWS OF THE COUNTRY AND THE CONSUMER SHALL BE BOUND TO ANY CHANGES TO THIS AGREEMENT

Name :
Date : 30/03/2020

I hereby appoint Paisabazaar as my authorised representative to receive my credit information from the following bureau partners :

I hereby unconditionally consent to and instruct the above bureaus to provide my credit information to me and Paisabazaar on a month to month basis. I understand that I shall have the option to opt out/unsubscribe from the service.

Name :
Date :30/03/2020

CC:
Paisabazaar.com,
Paisabazaar Marketing and Consulting Private Limited

CRIF HIGH MARK TERMS
AND CONDITIONS

This End User Agreement (the "Agreement") is made between you (the "User" or "You") and Paisabazaar Marketing and Consulting Pvt Ltd ("PaisaBazaar"), a private limited company having its registered office at Plot No 119, Sector-44, Gurgaon-122001, Haryana ("PAISABAZAAR", "Us" or "We", which term shall include its successors and permitted assigns). The User and PAISABAZAAR shall be collectively referred to as the "Parties" and individually as a "Party".

YOU HEREBY APPOINT PAISABAZAAR AS YOUR AUTHORISED REPRESENTATIVE TO RECEIVE YOUR CREDIT INFORMATION FROM CRIF HIGH MARK. BY EXECUTING THIS AGREEMENT / CONSENT FORM, YOU ARE EXPRESSLY AGREEING TO ACCESS THE CRIF HIGH MARK CREDIT INFORMATION REPORT AND CREDIT SCORE, AGGREGATE SCORES, INFERENCES, REFERENCES AND DETAILS (AS DEFINED BELOW)(TOGETHER REFERRED AS "CREDIT INFORMATION"). YOU HEREBY ALSO IRREVOCABLY AND UNCONDITIONALLY CONSENT TO SUCH CREDIT INFORMATION BEING PROVIDED BY CRIF HIGH MARK TO YOU AND PAISABAZAAR BY USING CRIF HIGH MARK TOOLS, ALGORITHMS AND DEVICES AND YOU HEREBY AGREE, ACKNOWLEDGE AND ACCEPT THE TERMS AND CONDITIONS SET FORTH HEREIN. YOU ALSO ACKNOWLEDGE THAT YOU SHALL NOT RAISE ANY CLAIM OR HOLD LIABLE CRIF HIGH MARK CREDIT INFORMATION SERVICES PRIVATE LIMITED IN RELATION TO YOUR CREDIT INFORMATION REPORT AND CREDIT SCORE PROVIDED OR TO BE PROVIDED BY CRIF HIGH MARK TO PAISABAZAAR.

Terms and Conditions: Information Collection, Use, Confidentiality, No-Disclosure and Data Purging PAISABAZAAR shall access your Credit Information as your authorized representative and PAISABAZAAR shall use the Credit Information for limited end use purpose consisting of and in relation to the services proposed to be availed by you from PAISABAZAAR. PAISABAZAAR shall not aggregate, retain, store, copy, reproduce, republish, upload, post, transmit, sell or rent the Credit Information to any other person and the same cannot be copied or reproduced other than as agreed herein.

The Parties agree to protect and keep confidential the Credit Information both online and offline. The Credit Information shared by you, or received on by us on your behalf shall be destroyed, purged, erased promptly upon request from the consumer or the consumer withdrawing the consent to retain such credit information / reports by deleting/deactivating the consumers account with Paisabazaar.

Governing Law and Jurisdiction Definitions: Capitalised terms used herein but not defined above shall have the following meanings:
" Business Day" means a day (other than a public holiday) on which banks are open for general business in Gurgaon and Mumbai.
" Credit Information Report" means the credit information / scores/ aggregates / variables / inferences or reports which shall be generated by CRIF High Mark;
" Credit Score" means the score which shall be mentioned on the Credit Information Report which shall be computed by CRIF High Mark.
" CICRA" shall mean the Credit Information Companies (Regulation) Act, 2005 read with the Credit Information Companies Rules, 2006 and the Credit Information Companies Regulations, 2006, and shall include any other rules and regulations prescribed thereunder.
IN CASE THERE IS ANY DISCREPANCY OR INABILITY IN COMPLETION OF ONLINE AUTHENTICATION, PLEASE SUBMIT YOUR SELF ATTESTED KYC DOCUMENTATION IN SCANNED COPIES FOR SHARING OF YOUR CREDIT INFORMATION BY CRIF HIGH MARK WITH YOU AND PAISABAZAAR (YOUR AUTHORISED REPRESENTATIVE).
ONLINE SUBMISSION - DOES NOT REQUIRE SIGNATURE AND EXECUTION"

Name :
Date :30/03/2020

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Axis Bank offers personal loans up to Rs. 15 lakh that can be used to deal with any financial situation like medical expenses, home renovation, vacation, etc. The repayment tenure can range between 12 to 60 months, which the customer can choose as per his/her convenience. The customer may wish to get in touch with the bank’s customer care department for various reasons like queries relating to personal loans, grievance redressal, etc. The following are key ways to contact Axis Bank’s customer care department:

Axis Bank Customer Care Numbers

In case of queries and complaints related to personal loans, customers can contact the bank’s customer care representatives by calling up the customer care phone numbers between 9 AM to 9 PM (Monday to Saturday, excluding national holidays). Axis Bank Personal Loan customer care numbers are:

1860–419–5555 and 1860–500-5555

To know the status of your existing complaint regarding personal loan, you can call on 1800-419-0068 (toll-free).

Axis Personal Loan Customer Care for NRIs

NRI customers can get in touch with the customer care department of Axis Bank by calling on the country specific toll-free numbers given below:

USA 1855-205-5577
Saudi Arabia 800-850-0000
UK 0808-178-5040
UAE 8000-3570-3218
Singapore 800-1206-355
Qatar 00800-100-348
Canada 1855-436-0726
Bahrain 800-11-300
Australia 1800-153-861
Non–Toll Free Number to India +91-40-6717-4100

Axis Bank Customer Care Details

Customers can also contact the bank’s customer care department via any of the following means:

  • Nodal Office Major Cities: If you are not satisfied with the response/solution offered by the bank’s customer care executives, you can contact the bank’s nodal officer. Details relating to the nodal officers in major cities are given below:
RegionCircleAddress of the Office of Circle

Nodal Officer

Areas of Operation
SouthAndhraDeputy VP, Axis

Bank Circle Office, DNO 40-1-55, VVR

Square, 2nd floor, Kalanagar, Benz Circle,

Vijayawada – 520010

Email id: circlenodalofficer.Andhra@axisbank.com

State of Andhra Pradesh &

Yanam (under Puducherry)

SouthBangalore -lVP, Axis Bank,

41, Seshadri Road, Anand Rao Circle,

Bengaluru- 560009

Email ID:circlenodalofficer.bangalore@axisba

nk.com

Locations falling under the

districts of Bangalore

/Chikballapur /Chamarajnagar

/ Kolar / Mandya / Mysore &

Tumkur in Karnataka State

SouthBangalore -llVice President, Axis Bank Ltd.,

41, Seshadri Road, Anand Rao Circle,

Bangalore 560009

EmailID:Circlenodalofficer.Bangalore@axisba

nk.com,Ph:080-2300410

Locations falling under the

districts of Bangalore

/Chikballapur /Chamarajnagar

/ Kolar / Mandya / Mysore &

Tumkur in Karnataka State

WestBhopalDy. Vice President, Axis Bank Ltd.

Bhopal Circle Office, “The Infinity”, 2nd

Floor, M.P Nagar, Zone II, Bhopal- 462011

(Madhya Pradesh). Email ID:

Circlenodalofficer.Bhopal@axisbank.com

Locations falling under the

districts of Agar Malwa,

Alirajpur, Ashoknagar,

Barwani, Betul, Bhind, Bhopal,

Burhanpur, Chhatarpur, Datia,

Dewas, Dhar, East Nimar,

Guna, Gwalior, Harda,

Hoshangabad, Indore, Jhabua,

Mandsaur, Morena,

Neemuch, Raisen, Rajgarh,

Ratlam, Sagar, Sehore,

Shajapur, Sheopur, Shivpuri,

Tikamgarh, Ujjain, Vidisha,

West Nimar in the State of

Madhya Pradesh

WestGujarat EastVice President, Axis

Bank, 411, 3rd Floor, ”The Park”, Near

Akshar Chowk . Old Padra Road Vadodara

390020 Email ID:

circlenodalofficer.gujarateast@axisbank.com

Locations falling under the

districts of Anand, Aravalli,

Banas Kantha, Bharuch,

Chhotaudehpur, Dadra &

Nagar Haveli, Dahod, Daman,

Kheda, Mehsana, Narmada,

Navsari, Panchmahals, Patan,

Sabarkantha, Surat, Tapi,

Vadodara, Valsad in the State

of Gujarat

WestGujarat WestVice President,

Axis Bank Ltd. 3rd floor, Shivalik – Ishaan Near C

N Vidyalaya, Ambawadi, Ahmedabad 380006

EmailID:

Circlenodalofficer.Gujaratwest@axisbank.com

 

Locations falling under

thedistricts of Devbhumi

Dwarka,Jamnagar, Rajkot,

Porbandar,Junagadh,

GirSomnath,

Amreli,Bhavnagar,

Botad,Surendranagar, Morbi,

Kutch,Ahmedabad,

Gandhinagar in theState of

Gujarat, & UnionTerritory of

Diu.

 

EastBhubaneshwarVice President, Axis

Bank Ltd. Bhubaneswar Circle Office, Plot No.

– 1, Ground Floor, Nandi Ghosh Estates,

Bapuji Nagar, Bhubaneswar, Pin No. 751009.

Email ID:

circlenodalofficer.bhubaneshwar@axisbank.com

State of Odhisha
North

 

Gurgaon &

Faridabad

Deputy VP,

Axis Bank, 3rd Floor, SCO 29, Sector 14,

Gurgaon, Haryana- 122001

circlenodalofficer.delhi2@axisbank.com

Gurgaon, Faridabad, Hodal,

Palwal, Ballabhgarh, Sohna,

Pataudi Bijwasan and

Kapashera area of Delhi

NorthJaipurDy. VP

Axis Bank, Circle Office, B-115, 1st Floor,

Shanti Tower, Hawa Sadak, Civil Lines, Jaipur

– 302006 Email ID:

circlenodalofficer.jaipur@axisbank.com

State of Rajasthan
EastKolkataVice President, Axis Bank Ltd. 5

Shakespeare Sarani, Kolkata Circle Office,

Kolkata-700071 Email ID:

Circlenodalofficer.Kolkata@axisbank.com

Kolkata City & Andamans
  • Social Media: Customers can also get in touch with Axis Bank customer care through the following social media platforms:

-Facebook – @axisbank

-Twitter – @AxisBank

-Instagram – @axis_bank

-LinkedIn

-YouTube

  • Email: You can contact the Axis bank customer care department via email. You can sent an email message from –axisbank.com/support
  • Chatbot: The bank also offers customer support through its online chatbot ‘Axis AHA!’, available on the bank’s official website.

Axis Bank Grievance Redressal

In case your queries, requests and concerns are not satisfactorily resolved by the bank’s customer care, you can make use of the bank’s grievance redressal mechanism. Axis Bank’s grievance redressal mechanism works at 3 levels. These levels are discussed below:

Level 1: Queries, Request or Complaint Redressal

You can use the following channels, in case you are reaching out for the first time:

  1. Live Chat: Click on Queries & Requests Form to raise a request/query/complaint by choosing the specific product and issue type

Live Chat

2. Call: In case you wish to know the status of your existing complaint, you can call on 1800-419-0068

3. Branch/Loan Centre: You can also walk-in to the nearby Axis Bank branch or Loan Centre to get your request/query/complaint resolved

Level 2: Write to the Nodal Officer

If you are not satisfied with the response/solution offered at Level 1, you can reach out to the bank’s Nodal Officer via email, over the phone or by writing a letter to the Nodal Officer.

EmailWriteCall
nodal.officer@axisbank.comNodal Officer

Axis Bank Ltd, NPC1,

5th Floor, “Gigaplex”, Plot No

I.T. 5, MIDC, Airoli Knowledge

Park, Airoli

Navi Mumbai-400708.

 

Ph. 91-080-61865200

(Monday to Friday)

 

9.30 AM to 5.30 PM

(Excluding 2nd & 4th Saturday

and Bank Holidays)

 

Level 3: Write to the Principal Nodal Officer

In case you are not satisfied with the response/resolution offered at Level 2, you can get in touch with the bank’s Principal Nodal Officer via Email, call or by writing a letter to the Principal Nodal Officer.

EmailWriteCall
pno@axisbank.comPrincipal Nodal Officer, Axis Bank, 2nd floor, The Ruby, 9- Senapati Bapat Marg, Dadar, Mumbai -400028Phone: 91-080-61865200

(Monday to Friday excluding bank holidays)

 

In case your issue remains unresolved after approaching Level 1/ Level 2/Level 3 or the bank fails to provide a resolution within 30 days, you can contact the bank’s ombudsman details  available on the website.

How to submit a complaint at Axis Bank Portal

You can use the bank’s official website to file a complaint, make inquiries and requests, etc. by following the steps given below:

  1. Visit the official website of Axis Bank
  2. Scroll down towards the end of the page and click on ‘Complaints and Grievance Redressal’

Scroll down towards the end of the page and click on ‘Complaints and Grievance Redressal’

3. On the page that opens next, ‘Have  A Complaint?’

On the page that opens next, ‘Have  A Complaint?’

4. Choose the level at which you wish to file the complaint and fill the required details.

FAQs

Q1. What is Axis Bank’s customer care number for personal loan queries?

In case you have queries relating to personal loans, you can contact the bank’s customer care by calling up on 1860-419-5555 or 1860-500-5555 between 9 AM to 9 PM from Monday to Saturday (excluding national holidays).

Q2. How can I inquire about Axis Bank personal loan?

You can inquire about personal loans from Axis bank via the following means:

  • Call: You can call up the bank’s customer care number: 1860 – 419 – 5555 or 1860 – 500- 5555 between 9 AM to 9 PM from Monday to Saturday (excluding national holidays) to inquire about personal loans.
  • Online Chatbot: Queries relating to personal loans can also be resolved by using the bank’s online chatbot ‘Axis AHA!’
  • Email: You can also inquire about personal loans using www.axisbank.com/support
  • Branch Visit: Queries relating to personal loans can be resolved by visiting the nearest Axis bank branch office

Q3. How can I find the nearest Axis bank branch?

You can find the nearest Axis Bank branch by visiting the official website of the bank and clicking on ‘Find your Nearest Branch’ on the homepage. Enter the locality, branch type and the service that you would like to avail to locate the nearest branch office.

Q4. What is Axis Bank personal loan customer care email id?

In case you have queries, complaints or issues relating to Axis bank personal loans you can get in touch with the bank’s customer care via the online form – www.axisbank.com/support

Q5. What all services can be availed by contacting the bank’s customer care?

Customers can contact the bank’s customer care to file complaints, inquire about products and services, give feedback and get their grievances redressed.

Q6. When should I contact the banking ombudsman?

If your issue remains unresolved even after going through all the 3 levels of grievance redressal provided by Axis Bank or the bank fails to provide a resolution within 30 days, you can contact the bank’s Ombudsman.  Details of the same are available on the bank’s customer care page.

Q7. Can I apply for a personal loan from Axis bank by calling up the customer care?

Yes, you can start the process of applying for a personal loan by calling up the bank’s customer care on 1860–419–5555 or 1860–500-5555.

Q8. How can I keep track of my personal loan from Axis bank?

You can request for a Statement of Account, Interest Certificate or Repayment Schedule in any of the following ways:

Visit any Axis Bank Loan Centre. You can use the branch locator on the bank’s website to find the nearest Loan Centre.

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