Axis Bank Personal Loan Customer Care Number
1-860-419-5555
1-860-500-5555
NRI Phone Banking Numbers:
USA | 1855 205 5577 |
UK | 0808 178 5040 |
Singapore | 800 1206 355 |
Canada | 1855 436 0726 |
Saudi Arabia | 800 850 0000 |
UAE | 8000 3570 3218 |
Qatar | 00 800 100 348 |
Australia | 1800 153 861 |
Non Toll Free Number | +91 40 67174100 |

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The customer can also “chat with an agent” by entering a registered email ID, mobile number with country code from 9:30 am to 6:30 pm from the bank’s website under the support section. The chat option is available 24×7 for NRI customers.
The existing customers of Axis Bank Personal Loan can also connect with bank officials via mail (Connect via Email) from the support section of the website. The consumer has to fill in the following details:
- Email ID
- Mobile Number
- Account Number/Card (last 4 digits)
- Name on the account/card
Grievance Redressal
Level 1: Front End Channels
Personal loan customers can connect to the bank through calls, email or by visiting branch/loan centers. Axis bank has set a maximum 10 days response time period and if the concerned customer is dissatisfied with the response received, he/she can escalate the complaint to Level 2.
- Call Centre numbers: 1860-419-5555, 1860-500-5555
- Axis Support: www.axisbank.com/support/
- Branches/Loan Centres: Customers can visit the “Locate Us” section of the website (www.axisbank.com) to get the details of the nearest branch or loan centre)

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Level 2: Circle Nodal Officer/Nodal Officer at HO
The concerned customer can communicate with Nodal officers of the bank if he/she is not satisfied with the solution provided at Level 1. The bank claims to reply within 10 days and if the response received is unsatisfactory, he/she can escalate the matter to Level 3.
The customer can send an email/write a letter/call the Nodal Officer:
Write | Call | |
Mr. Soumitra Roy, Nodal Officer Axis Bank LTD. NPC1, 5th Floor “Gigaplex”, Plot No .I.T.5, MIDC Airoli Knowledge Park, Airoli, Navi Mumbai – 400708 | nodal.officer@axisbank.com | Ph. 080-61865200 Timings: 9.30 am to 5.30 pm Monday to Saturday (except 2nd and 4th Saturdays and bank holidays) |
Level 3: Principal Nodal Officer
If the concerned customer still feels dissatisfied with the solution provided at Level 2, he/she can connect with the bank’s Principal Nodal Officer using the below-mentioned channels.
Write | Call | |
Mrs. Neeta Bhatt, Principal Nodal Officer Axis Bank LTD. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai – 400 025 | pno@axisbank.com | Ph. 080-61865098 Timings: 9.30 am to 5.30 pm Monday to Saturday (except 2nd and 4th Saturdays and bank Holidays)
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The bank takes a maximum 10 days response time period and if the reply received is unsatisfactory, the concerned customer can escalate the matter to Level 4.

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Level 4
Personal loan customers can escalate the matter to the Banking Ombudsman’s office if their issue still remains unresolved after approaching all the above levels or if no resolution is provided within 30 days.
The details of the Axis Bank Regional Nodal Officers under the Banking Ombudsman Scheme are given below:
Area of Operation | Centre | Nodal Officer of Axis Bank | Nodal Officer Contact details |
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Mr. Ankur Agarwal | Address: Axis Bank Ltd. 3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006. Landline No: 079-40225106 E-mail Id: Circlenodalofficer.Gujaratwest@axisbank.com |
Karnataka | Bangalore | Mr. T V R Prasad | Address: Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001. Landline No: 080 – 68047212 E-mail Id: Circlenodalofficer.Bangalore@axisbank.com |
Madhya Pradesh | Bhopal | Mr. D B Kiran | Address: Axis Bank Ltd. Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh). Landline No: 0755-4097920 E-mail Id: Circlenodalofficer.Bhopal@axisbank.com |
Odisha | Bhubaneswar | Mr. Satya Bhusan Rout | Address: Axis Bank Ltd, Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001. Landline No: 0674-2598912 E-mail Id: Circlenodalofficer.Bhubaneshwar@axisbank.com |
Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar | Chandigarh | Mr. Gurmeet Singh Bhatia | Address: Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE – 160002. Landline No: 0172-4963038 E-mail Id: Circlenodalofficer.Punjab@axisbank.com |
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | Mr. P. Devarajan | Address: Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002. Landline No: 044-61372067 E-mail Id: Circlenodalofficer.Chennai@axisbank.com |
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Mr. Varun Sarin | Address: Axis Bank Ltd. Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun,Uttarakhand 248001. Landline No: 0135-6679991 E-mail Id: Circlenodalofficer.Dehradun@axisbank.com |
North, North – West, West, South – West, New Delhi and South districts of Delhi | Delhi I | Mr. Sandeep Dam | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP – 201304. Landline No: 0120-6210005 E-mail Id: circlenodalofficer.delhi1@axisbank.com |
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi II (Haryana NCR) | Mr. Sandeep Dam | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304. Landline No: 0120-6210005 E-mail Id: Circlenodalofficer.delhi2@axisbank.com |
North – East, Central, Shahdara, East and South – East districts of Delhi | Delhi III | Mr. Sandeep Dam | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP – 201304. Landline No: 0120-6210005 E-mail Id: circlenodalofficer.delhi1@axisbank.com |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Mr. Chanchal Bhattacharya | Address: Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005. Landline No: 0361-2349978 E-mail Id: Circlenodalofficer.Northeast@axisbank.com |
Andhra Pradesh and Telangana | Hyderabad | Mr. Kota Bhaskara Rao | Address: Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034. Landline No: 040-47476602 E-mail Id: Circlenodalofficer.Hyderabad@axisbank.com |
Rajasthan | Jaipur | Mr. Prasanta Roy Chowdhury | Address: Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006. Landline No: 0141-4076752 E-mail Id: Circlenodalofficer.Jaipur@axisbank.com |
Jammu and Kashmir | Jammu | Mr. Satvinder Singh Sandhu | Address: Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112. Landline No: 0172-4341002 E-mail Id: Circlenodalofficer.Panchkula@axisbank.com |
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Mr. Amit Agnihotri | Address: Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School. Lucknow – 226 010. Landline No: 0522-4503902 E-mail Id: Circlenodalofficer.Lucknow@axisbank.com |
West Bengal and Sikkim | Kolkata | Mr. Ajit Kumar Tripathy | Address: Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071. Landline No: 033-2282 0210 E-mail Id: Circlenodalofficer.Kolkata@axisbank.com |
Districts of Mumbai, Mumbai Suburban and Thane | Mumbai I | Mr. A V S Sarma | Address: Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. Landline No: 022-45051296 E-mail Id: Circlenodalofficer.Mumbai@axisbank.com |
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Mumbai II | Mr. A V S Sarma | Address: Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. Landline No: 022-45051296 E-mail Id: Circlenodalofficer.Mumbai@axisbank.com |
Bihar | Patna | Mr. Abhay Kumar Deepak | Address: Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. Landline No: 0612-2271041 E-mail Id: Circlenodalofficer.Patna@axisbank.com |
Chattisgarh | Raipur | Mr. Byomaranjana Panda | Address: Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001. Landline No: 0771-4002084 E-mail Id: Circlenodalofficer.Raipur@axisbank.com |
Jharkhand | Ranchi | Mr. Abhay Kumar Deepak | Address: Axis Bank Ltd. Circle Office, 2nd Floor, Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. Landline No: 0612-2271041 E-mail Id: Circlenodalofficer.Patna@axisbank.com |
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). | Thiruvananthapuram | Mr. M S Satheesh | Address: Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala. Landline No: 0484-4422089 E-mail Id: Circlenodalofficer.Kerala@axisbank.com |