Axis Bank is one of the most popular private lenders of personal loan in India. The competitive interest rates and easy documentation of Axis Bank Personal Loan make it a highly sought-after product. Axis Bank also has a highly-responsive customer support team that is available 24×7 to help the customers with queries or complaints related to a personal loan. Axis Bank Personal Loan Customer Care Number can be reached via different media such as toll-free number, email, SMS, letter, etc. Axis Bank is also counted among the few banks that have a good online platform; a customer can also resolve his query by logging into his online banking profile and raising a query.
Axis Bank Personal Loan Customer Care Number (Toll-Free)
A personal loan customer can reach Axis Bank Customer Care team on any of the numbers given below-
- 1-860-419-5555
- 1-860-500-5555
This is a toll-free number and can be dialed from a mobile phone or a landline number without paying any charges for the call. Personal banking customers from outside the country should call on +91-22-67987700 to contact Axis Bank customer care team.
Personal loan customer should note that loan services are available from 9 AM to 9 PM from Monday to Saturday, excluding national holidays. To know the status of your existing complaint, you can call on 1800-419-0068.
Axis Bank Personal Loan Customer Care Number for NRI Customers
NRIs who have availed the personal loan facility of Axis Bank can call on the respective customer support number of their country if they have any queries or complaints regarding the product. The table given below shows Axis Bank Customer Care Number for NRIs from different countries-
| Country | Phone Number |
| USA | 1855 205 5577 |
| Singapore | 800 1206 355 |
| Canada | 1855 436 0726 |
| UK | 1855 205 5577 |
| Australia | 1800 153 861 |
| Saudi Arabia | 800 850 0000 |
| Qatar | 00 800 100 348 |
| UAE | 8000 3570 3218 |
| Bahrain | 800 11 300 |
If the NRI customers want to communicate their grievances to the bank via email, they can also do so. The address to the Axis Bank’s NRI customer care is nri.services@axisbank.com. At the same time, NRIs can report emergencies by calling on the 24-hour emergency helpline- +91-22-67987700.
Axis Bank Personal Loan Customer Care on Mobile Banking
Axis Bank also has a mobile banking application which the customers can install on their mobile and login with their account details. Those who only have loan relationship with the bank can also download the app and login with their loan details. Follow the steps given below to login to Axis Bank Mobile Banking-
- Select ‘Register with Loan Account Details’ after clicking on Register
- Enter your Loan Account Number
- Enter the One Time Activation Code sent to the registered mobile number
- Set a 6 digit mPIN
- Accept the Terms & Conditions
By registering on this, you can-
- View Outstanding Loan Balance
- View Next Instalment Date
- View Loan Details
- View eDGE rewards
- Apply for a new loan
Axis Bank Personal Loan Customer Care Email
Customers can also register their queries or raise complaints with Axis Bank by writing an email. The email addresses are different for different products. Find the list of their email addresses below-
- For bank account related queries- customer.service@axisbank.com
- For loan related complaints/queries- loans@axisbank.com
- For complaints/queries related to credit Cards- creditcards@axisbank.com
- Forex Cards/Travel Currency- travel.currency@axisbank.com
- To avail NRI Services- nri.services@axisbank.com
- Merchant Services- merchant.services@axisbank.com
- Axis Remit- axisremit@axisbank.com
While writing any email to the bank, one should make sure that correct information is provided-whether it is about customer identification details, loan details or the complaint itself. It is advisable to attach a copy of your identification documents with the email.
Axis Bank Grievance Redressal Mechanism
Axis Bank gives utmost importance to customer satisfaction and hence a grievance redressal mechanism has been put in place. It is divided into three levels.
Level 1
This is the first step to reach the customer care team of Axis Bank. One can go to the ‘Get Support’ section of the bank’s website where he can find detailed answers to some of the most common questions. In case the customer is not satisfied with the answers and wants to talk to a customer care representative, he can do so by writing an email or calling their toll-free customer care number as mentioned above. When a query/complaint is raised, a Service Request Number is generated which will be used in furtherance of the process. A response can be expected within two working days.
Level 2
If the response received from the customer care team does not satisfy the customer, he can reach out to the Axis Bank Nodal Officer by writing an email addressed at nodal.officer@axisbank.com or filling out a grievance form and posting it to the below-mentioned address-
Mr. Anirudh Saxena,
Nodal Officer- Grievance Redressal,
Axis Bank Ltd.,
NPC1, 5th Floor, ‘Gigaplex’,
Plot No. I.T.5, MIDC,
Airoli Knowledge Park, Airoli,
Mumbai- 400708
A response can be expected within 10 working days.
Level 3
In case the query is still not resolved, the matter can now be registered with the Principal Nodal Officer appointed as per RBI guidelines & the Banking Ombudsman Scheme. An email can be written to the concerned person at pno@axisbank.com. One can also fill a grievance form addressed to-
Mr. Gururaja Rao,
Executive Vice President, Head- Retail Banking Operations,
Axis Bank Ltd., Corporate Office,
Bombay Dyeing Mills Compound,
Pandurang Budhkar Marg, Worli,
Mumbai- 400025
The response can be expected within 10 working days.