Axis Bank Personal Loan Customer Care: 24/7 Toll Free Number & Complaints

Axis Bank Personal Loan Customer Care Number

1-860-419-5555

1-860-500-5555

NRI Phone Banking Numbers:

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The customer can also “chat with an agent” by entering a registered email ID, mobile number with country code from 9:30 am to 6:30 pm from the bank’s website under the support section. The chat option is available 24×7 for NRI customers.

The existing customers of Axis Bank Personal Loan can also connect with bank officials via mail (Connect via Email) from the support section of the website. The consumer has to fill in the following details:

• Email ID
• Mobile Number
• Account Number/Card (last 4 digits)
• Name on the account/card

Grievance Redressal

Level 1: Front End Channels

Personal loan customers can connect to the bank through calls, email or by visiting branch/loan centers. Axis bank has set a maximum 10 days response time period and if the concerned customer is dissatisfied with the response received, he/she can escalate the complaint to Level 2.

• Call Centre numbers: 1860-419-5555, 1860-500-5555
• Axis Support: www.axisbank.com/support/
• Branches/Loan Centres: Customers can visit the “Locate Us” section of the website (www.axisbank.com) to get the details of the nearest branch or loan centre)

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Level 2: Circle Nodal Officer/Nodal Officer at HO

The concerned customer can communicate with Nodal officers of the bank if he/she is not satisfied with the solution provided at Level 1. The bank claims to reply within 10 days and if the response received is unsatisfactory, he/she can escalate the matter to Level 3.

The customer can send an email/write a letter/call the Nodal Officer:

Level 3: Principal Nodal Officer

If the concerned customer still feels dissatisfied with the solution provided at Level 2, he/she can connect with the bank’s Principal Nodal Officer using the below-mentioned channels.

The bank takes a maximum 10 days response time period and if the reply received is unsatisfactory, the concerned customer can escalate the matter to Level 4.

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Level 4

Personal loan customers can escalate the matter to the Banking Ombudsman’s office if their issue still remains unresolved after approaching all the above levels or if no resolution is provided within 30 days.

The details of the Axis Bank Regional Nodal Officers under the Banking Ombudsman Scheme are given below: