Axis Bank Personal Loan Customer Care

Get Cashback of ₹ 1,000^* on Loan Disbursal

Valid till 30^th June '26 *T&C Apply

Instant Personal Loan

Get up to ₹50 Lakhs starting at 9.98%

By submitting this form, you have read and agree to the Credit Report Terms of Use, Terms of Use & Privacy Policy

Google Play Store

4.5_/5

15.6L Reviews

5.7cr+Satisfied Customers

65+Lending Partners

₹65k Cr+Loans Disbursed

Quick Disbursal

Money in Your Account Instantly

End-to-End Assistance

Expert Assistance at Every Step

Highest Approval Chances

Find the Most Eligible Offers for You

Digital Process

Hassle-free & Paperless

Axis Bank Personal Loan Customer Care

Personal loan customers can contact the Axis Bank personal loan customer care team for answers to their queries by calling the toll-free number at:

1800-209-5577
1800-103-5577

One can also reach out to the customer service team by calling the following numbers (Carrier charges applicable):

1860-419-5555
1860-500-5555

Axis Bank NRI customers can use the following toll-free numbers:

Country	Toll-free Number
USA	1855 205 5577
Saudi Arabia	800 850 0000
UK	0808 178 5040
UAE	8000 3570 3218
Singapore	800 1206 355
Hong Kong	800 938 924
Thailand	1800 013 895
Qatar	00 800 100 348
Canada	1855 436 0726
Australia	1800 153 861

Axis Bank NRI personal loan customers can also call non toll-free number to register their queries/complaints -
+91 40 67174100

The customer can also “chat with an agent” by entering a registered email ID, mobile number with country code from 9:30 am to 6:30 pm from the bank’s website under the support section. The chat option is available 24×7 for NRI customers.

Existing borrowers of Axis Bank Personal Loan can get in touch with the bank officials via mail (using the ‘Connect via Email’ option) from the support section of the website. The customer has to fill in the details mentioned below:

Email ID
Mobile Number
Last 4 digits of their account number or card (last 4 digits)
Name on the account or card

Find Best Personal Loan Offers

Sort by:

HDFC Bank

10 Second Disbursal*100% Digital Process*Quick Disbursal

Max Loan Amt.Upto ₹25L

Rate of Interest9.99% - 12.5%

Tenure upto1-5 Years

Processing Fee₹ 6,500

ICICI Bank

100% Digital Process*Quick Disbursal

Max Loan Amt.Upto ₹25L

Rate of Interest11% - 13%

Tenure upto1-5 Years

Processing FeeUpto 2%

Axis Bank

Low Processing fee

Max Loan Amt.Upto ₹25L

Rate of Interest9.99% - 17.15%

Tenure uptoUpto 6 Years

Processing FeeUpto 2%

Grievance Redressal

Level 1

Axis Bank Personal loan customers can contact the lender using any of the following channels to register their complaints:

Phone banking or call centre numbers: 1860-419-5555, 1860-500-5555
Website Support: https://application.axis.bank.in/WebForms/axis-support/index.aspx
Branches or loan centres: Axis Bank Customers can visit www.axisbank.com to get the details of the nearest branch or loan centre

For Existing Customers of Overseas Branches & Representative Offices (Level 1 complaints)

The Complaints Handling Officer for handling customer complaints in overseas branches/representative offices is the Chief Executive Officer of the branch or the Chief Representative of the representative office. The branch or representative office, if mandated by local regulations, can advise the local regulator about his/her role as the Complaints Handling Officer. The email addresses of the complaints handling officers are as follows:

complaints.difc@axis.bank.in	Complaints Handling Officer, DIFC
complaints.adro@axis.bank.in	Complaints Handling Officer, Abu Dhabi Representative Office (ADRO)
complaints.giftcity@axis.bank.in	Complaints Handling Officer, Gift City IBU
complaints.dro@axis.bank.in	Complaints Handling Officer, Dubai International Centre Finance
complaints.sro@axis.bank.in	Complaints Handling Officer, Sharjah Representative Office
complaints.sing@axis.bank.in	Complaints Handling Officer, Singapore
complaints.bro@axis.bank.in	Complaints Handling Officer, Bangladesh Representave Office

Axis Bank has set a time period of maximum 10 days for responding to its customer complaints and if the customer is not satisfied with the lender’s response, he/she can escalate the matter to Level 2.

Level 2: Circle Nodal Officer/Nodal Officer at Head Office

Existing Axis Bank Personal Loan borrowers who are not satisfied with the response offered at Level 1 can take up their complaint with the Nodal Officer or Circle Nodal Officer at the head office for domestic/overseas branch customers. The customer can send their complaint to the Nodal Officer via any of the following methods:

Digital Lending Grievance Redressal Officer (GRO) for FinTech/Digital Lending-related Concerns

Write To	Email	Call
Digital Lending Grievance Redressal Officer (GRO), Mr. Ashish Rajput Axis Bank Ltd., NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708.	nodal.officer@axis.bank.in	Contact: 91-080-61865200 (9.30 AM to 5.30 PM) Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)

Nodal Officer for Persons with Disabilities & for Other Related Concerns

Write To	Email	Call
Nodal Officer, Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708.	nodal.officer@axis.bank.in	Contact: 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays & Bank Holidays)

The lender has set a turnaround time of 10 days to provide a response to the customer's complaints.

Level 3: Principal Nodal Officer

If the customer is dissatisfied with the resolution provided at Level 2, he/she can escalate the complaint to the Principal Nodal Officer of the bank for domestic/overseas branch customers. The customer can send their grievance to the Principal Nodal Officer through any of the following channels:

Write To	Email	Call
Principal Nodal Officer Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708	pno@axis.bank.in	Ph. 91- 080-61865098 9:30 AM to 5:30 PM Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays)

The bank has a turnaround time of 10 days to provide a response to its complainant.

Level 4: Office of the Banking Ombudsman

If your issue is not resolved at 1st, 2nd or 3rd levels, you may approach the Banking Ombudsman for solutions. Click here to file an online complaint with the RBI's Banking Ombudsman.

Click here to read the RBI Integrated Ombudsman Scheme, 2021 or send a physical complaint to "Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017" as per the grievance redressal mechanism prescribed by the Reserve Bank.

Note: Last updated on 15th May 2026