South Indian Bank Customer Care 24×7 Toll-free Number, Email ID, SMS

Updated: 13-11-2024 06:20:26 AM

Customers of South Indian Bank can avail customer care services for their savings account, current account, loans, credit cards, and other financial instruments in the bank. South Indian Bank customer care service aims at solving all the queries of their customers from the comfort of their homes. The bank provides toll-free numbers, missed call services, SMS banking, etc. to look after the concerns of their customers. Let us discuss that in detail.

South Indian Bank Customer Care Toll-Free Number

South Indian Bank customers can call on the below-mentioned numbers to get their queries resolved.

1800 425 1809 (Toll-Free India)

or

1800 102 9408 (Toll-Free India)

NRIs can call on the below-mentioned numbers:

+91 484 6689600

or

+91 484 2388555

Please note that charges may apply when NRIs call on the mentioned customer care numbers.

South Indian Bank Customer Care via SMS

If customers want to know their account balance via SMS, they need to give a missed call on the below-mentioned number:

09223008488

South Indian Bank Customer Care Email ID

South Indian Bank customers can also lodge their complaints on the provided email id:

customercare@sib.co.in

South Indian Bank SMS Banking

The customers of South Indian Bank can use the below-mentioned format for the type of query they want to know about.

Type of Query	SMS Format
To change your MPIN	CP to 9870900876
To download the M-Pay application	SIBDOWNLOAD to 9840777222
To transfer funds to another account using account no and IFSC	IMPS <>Beneficiary’s account number <> Beneficiary’s IFSC <> Amount <> Remarks to 9840777222
To transfer funds to another account using mobile no and MMID	IMPS <> Beneficiary’s 10 digit mobile number <> Beneficiary’s MMID <> Amount <> Remarks to 9840777222
To know your MMID	MMID to 9840777222
To cancel your MMID	MMIDCANCEL to 9840777222

South Indian Bank Grievance Redressal

If you are not satisfied with the response provided by customer support, you can escalate the issue and write to the Nodal and Principal Nodal Officer.

Nodal Officer

Mr. Shine Kappen
Chief Manager (Facility management group – customer relations)
South Indian Bank Ltd.
Head Office Mission Quarters, Thrissur –680001
Tele: 0487-2420020, Extn: 687

Principal Nodal Officer

Mr Anto George T
Senior General Manager (HR & Admin),
South Indian Bank Ltd.,
Head Office, Mission Quarters, Thrissur -680001
Tele: 0487-2420020, Extn: 564

FAQs

Q. Who can avail customer care services in South Indian Bank?
Ans. The services are offered to all categories of account holders – South Indian Bank savings accounts, current accounts, credit cards, and overdraft accounts.

Q. How many times can I avail missed call banking service in a day in South Indian Bank?
Ans. You can avail this service only three times a day. The registered mobile number will receive an SMS response only three times.

Q. What are the SMS banking charges for customer care services in South Indian Bank?
Ans. For domestic accounts, Rs. 1 will be charged for SMS banking. For non-resident accounts, Rs. 1.50 will be charged for SMS banking in South Indian Bank.

Q. Are there any charges incurred on SIB missed call service?
Ans. There are no charges levied by the bank to access missed call service in SIB.

Q. How can I report a fraudulent transaction in South Indian Overseas Bank?
Ans. To report a fraudulent transaction in South Indian Overseas Bank, you may call on the customer care number, write an email to the bank or visit your nearest South Indian Bank branch.

Q. Whom can I contact if I face any issue while doing my video KYC?
Ans. You can contact customer care for any issues that you face while doing your video KYC. To know more about South Indian Bank video KYC, click here.