Piramal Finance Grievance Redressal – Escalation Matrix

General Queries and Service Enquiries

Customers can raise their query/request on the provided toll-free number to get their queries resolved 1800 266 6444 from 9:30 AM to 6: 30 PM (Monday to Friday) or send an email to customercare@piramal.com.

First Level Escalation

If the customer is not satisfied by the response provided by the customer care official and the query is not resolved within 15 days of raising the complaint, the customer can write to the bank at: grievances@piramal.com

Second Level Escalation

If the provided response is still not satisfactory and the query is not solved within 15 days, the customer can escalate the issue to the Nodal Officer. The details of the Nodal Officer are provided below:

Address: 6^th floor, Amiti Building, Agastya Corporate Park, Kamani Junction, Opp. Fire Station, LBS Marg, Kurla (W) Mumbai MH 400070.
Contact Number: 022-69181439
Email id: nodal.officer@piramal.com

Escalation to National Housing Bank

If the customer finds that the provided response is unsatisfactory or the issue has not been addressed within a reasonable time frame, the customer in that case can escalate the issue to Complaint Redressal Cell of National Housing Bank by lodging the complaint online on the provided link.

https://grids.nhbonline.org.in/

Alternatively, the customer can also write to National Housing Bank on the provided details.

Complaint Redressal Cell,
Department of Regulation & Supervision
National Housing Bank, 4^th Floor, Core 5A,
India Habitat Centre, Lodhi Road,

New Delhi – 110003.