Muthoot Finance Grievance Redressal – Escalation Matrix

First Level Escalation

If the customer is raising a complaint for the first time, he/she can raise it through below-mentioned channels:

• Send an email here https://www.muthootfinance.com/customer-service-email
• Call the company at 78348 86464 (Level 1), 88006 75111, 011 46697744 (Level 2)
• Customers from South India can call the company at 99469 01212
• Visit your nearest branch https://www.muthootfinance.com/branch-locator
• Write to the company. Customers can follow the email address state wise in the provided link under ‘Write Us’ https://www.muthootfinance.com/customer-service

Second Level Escalation

If the customer is not convinced with the resolution provided by the above-mentioned channels, he/she can reach out to Grievance Redressal Officer as under:

Send an email on the provided link https://www.muthootfinance.com/case-grievance

Contact details: +91-114 6697754 (North)
+91-484 6690231 (South)

Postal address (North):
General Manager,
Customer Grievance Redressal Cell,
GM’s Office Muthoot Group,
Muthoot Towers Alaknanda,
Delhi – 110019

Postal address (South):
General Manager,
Customer Grievance Redressal Cell,
GM’s Officer Muthoot Chambers,
Kurian Tower, Opposite Saritha Theatre,
Banerji Road, Ernakulum, Kerala – 682018

Third Level Escalation

If the provided solution at level 2 is not satisfactory, the customer can reach out to Principal Nodal Officer as under:

Send an email on the provided link https://www.muthootfinance.com/principal-nodel-officer

Postal address:
Customer Grievance,
Muthoot Chambers,
Kurian Tower, Opposite Saritha Theatre,
Banerji Road, Ernakulum, Kerala – 682018

Fourth Level Escalation

If the customer is not satisfied with the response provided at the above-mentioned levels, he/she can reach out to National Housing Bank and raise the complaint on the provided link
https://grids.nhbonline.org.in/(S(d5mjylfp1nvz1ypygh4gbi0s))/Complainant/Updated-ComplainantCheckScreen

Read More : Muthoot Finance Customer Care