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Muthoot Finance Personal Loan Customer Care

Apply with ease for personal loans of up to Rs 40 lakh, with interest rates starting as low as 9.99% p.a. Also explore pre-approved offers from our partner lenders, with no documentation, end-to-end digital process and instant disbursal.
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Get up to ₹50 Lakhs starting at 9.98%

4.5/5

15.6L Reviews

5.7cr+Satisfied Customers
65+Lending Partners
₹65k Cr+Loans Disbursed
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Wide Choice

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Quick Disbursal

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Digital Process

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HDFC Bank
10 Second Disbursal*100% Digital Process*Quick Disbursal
Max Loan Amt.Upto 25L
Rate of Interest9.99% - 12.5%
Tenure upto1-5 Years
Processing Fee6,500
ICICI Bank
100% Digital Process*Quick Disbursal
Max Loan Amt.Upto 25L
Rate of Interest11% - 13%
Tenure upto1-5 Years
Processing FeeUpto 2%
Axis Bank
Low Processing fee
Max Loan Amt.Upto 25L
Rate of Interest9.99% - 17.15%
Tenure uptoUpto 6 Years
Processing FeeUpto 2%
Why Choose Paisabazaar?
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Compare & Choose the Best Offer

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Pre-approved Offers with Instant Disbursals

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Know Your Chances of Approval

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End-to-End Digital Process

How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Apply Now

Muthoot Finance Customer Care Toll-Free Numbers

The following are the customer care numbers of Muthoot Finance:

  • For Southern India: 994-6901-212 (chargeable)
  • For Gujarat and Maharashtra: (+91)800-0451-451 (chargeable)
  • For the Rest of India: 1800-313-1212 (toll-free)

Muthoot Finance Personal Loan Customer Care Number for NRIs

The following are the customer service numbers of Muthoot Finance for NRIs (non-resident Indians):

Muthoot Finance UK Ltd & Muthoot Global Money Transfers Private Limited (+44)203-004-3182
Muthoot Exchange, Dubai (+97)142-726-339

(+97)152-995-0570

Muthoot Travel & Tourism LLC, Dubai (+97)143-341-945

(+97)152-995-0570

Muthoot Finance Customer Care Details for Queries, Feedback and Complaints

You can follow the routes below to get a resolution to your query, submit feedback, or register a complaint:

  • Email: You can send an email to Muthoot Finance by providing your 15-digit Customer Identification Number (CIF ID) and other details as shown in the form below to get your query resolved:
  • Call: You can call customer care numbers as mentioned in the previous section
  • Chatbot/ Virtual Assistant: You can get answers to your queries from the Muthoot Finance virtual assistants called “Mattu” and “Mittu”. Click on “Chat with us” in the lower left corner of the Muthoot Finance homepage to access the chatbot.
  • Social Media Handles: You can also use the social media handles of Muthoot Finance on Facebook, Twitter, LinkedIn, etc., to seek a resolution of your query. It is, however, not advisable to share personal account information publicly on these platforms.  
  • Branch Visit: You can visit the nearest branch of Muthoot Finance. You can find the nearest branch using the branch locator tool on the Muthoot Finance official website.
  • Write: You can also write to Muthoot Finance and submit your written complaint by post/courier. The mailing address of all Muthoot branches is available on the official website.

Muthoot Finance Grievance Redressal

If your query is not resolved by the customer care team, then you can contact the Grievance Redressal Officer through any of the following channels:

  • Email: You can send an email specifying your case number and CIF number to the Grievance Redressal Officer
  • Call: You can call the Grievance Redressal Cell at the following numbers:
  • Grievance Redressal Cell- North: +91-11 46697754
  • Grievance Redressal Cell - South:  91-484 6690231
  • Write: Alternatively, you can write to the Grievance Redressal Cell at the following addresses:
  • Grievance Redressal Cell- North: General Manager, Customer Grievance, Redressal Cell, GM’s Office Muthoot Group, Muthoot Towers Alaknanda , Delhi -110019.
  • Grievance Redressal Cell - South: Asst. General Manager, Customer Grievance Redressal Cell, CGM’s Office Muthoot Chambers, Kurian Tower , Opposite Saritha Theatre, Banerji Road , Ernakulum, Kerala - 682018.

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Muthoot Finance Principal Nodal Officer

If you are not satisfied with the resolution provided by both the customer care team and the Grievance Redressal Officer, then you can contact the Principal Nodal Officer by any of the following means:

  • Email: You can send an email to the Principal Nodal Officer by mentioning your case number and CIF number through the Muthoot Finance website.
  • Write: Alternatively, you can write to the Principal nodal officer at the following address:
  • Principal Nodal Officer - Customer Grievance,
    Muthoot Chambers, Kurian Tower,
    Opposite Saritha Theatre,
    Banerji Road, Ernakulum,
    Kerala – 682018.

    Note: Successive levels of escalation are allowed only when a satisfactory resolution has not been achieved at the previous level.

    How Can I Apply for a Personal Loan Online?

    Get up to 40 Lakh in 5 Simple Steps

    Step 1: Enter your mobile number in the application form

    Step 2: Provide your personal details

    Step 3: Enter OTP to verify your mobile number

    Step 4: Select the loan purpose and loan amount

    Step 5: Compare offers and apply for the best-suited loan

    Apply Now

    Avail Personal Loan for
    All Your Needs

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    Avail Personal Loan for
    All Your Needs

    FAQs

    You can visit the Paisabazaar personal loan platform to enquire about any personal loan by providing some basic information about yourself. You can check personal loan offers from 30+ lenders, including Muthoot Finance, and see the chances of loan approval, loan amount, interest rate, processing fee, foreclosure charges, etc., all on the same platform.

    You can use the Muthoot Finance branch locator available on the official website to find details of the nearest branch.

    • The email id for Muthoot Finance is mails@muthootgroup.com

    Yes, Muthoot Finance customer care typically responds to email queries within 48 hours. However resolution of your email query may take longer depending on how complicated the process is.

    You can contact the Grievance Redressal Officer in case you have any dispute regarding your Muthoot Finance personal loan. Furthermore, if the dispute is not satisfactorily resolved by the Grievance Redressal Officer, then you can escalate the issue further by contacting the Principal Nodal Officer.

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    What our customers say

    Smooth & hassle-free loan approval experience

    I want to express my gratitude for your exceptional support & guidance throughout my loan application process to Aman (EW17239). Your professionalism & clear communication made the journey smooth and manageable. I appreciate how you helped during loan approval & fast-tracked the documentation. It is rare to find someone so committed to their clients. I truly value the effort you put into ensuring a successful outcome. Thanks again for your invaluable help.

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    Sanjay Kumar GuptaMar 30, 2026

    Exceptional guidance throughout the process

    I’d like to express my sincere appreciation for Mr. Aman Kumar (EW32023) for the excellent assistance provided. His professionalism & willingness to help made the experience smooth & pleasant. Aman Kumar demonstrated patience & clarity while addressing queries and ensured that everything was handled efficiently. Such dedication & customer-focused service truly deserve recognition. Please convey my thanks and appreciation to him for his outstanding support.

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    Jyotirmoy SinghaMar 23, 2026

    Very helpful and easy to reach

    I really wants to appreciate Mohankumar Dhandapani for closing my loan requirement in such a short time and nice manner. He is very much approachable helped me based on my requirements. He explained me all the options in very short time even one option failed immediately helped me to get other options worked. Excellent job done by Mohankumar Dhandapani all the best keep you same way approachable you will get more customers. Thanks to Paisabazar too.

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    Kirubagaran GanesanFeb 24, 2026

    Reliable help when i needed it most

    I am writing this email to express my sincere thanks for your excellent support and guidance on Paisabazaar. My experience was very smooth and satisfying because of your help. You explained everything clearly and made the whole process easy and comfortable for me. I truly appreciate your professionalism, patience, and quick response. I am very happy with the service and would definitely recommend to others because of the great support I received from you. Thank you once again

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    DharmeshFeb 22, 2026

    Committed support that made everything easy

    I’d like to appreciate the Paisabazar team for the excellent loan service. I especially want to recognize one of your agents, Mr. Prince Kumar, for his outstanding support. For more than a month, he continuously followed up with me and assisted me. His commitment & professionalism made the experience smooth & hassle-free. I appreciate his efforts and dedication. Kindly acknowledge his performance and consider rewarding such a sincere employee.

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    BhupendraFeb 18, 2026

    My Trust in Paisabazaar has Increased

    I would like to take a moment to share my sincere feedback regarding the support I received from your team. The executive who assisted me was extremely professional, polite, and knowledgeable. They patiently understood my concern, explained the process clearly, and guided me step by step toward the right solution. I truly appreciate the transparency, timely responses, and genuine effort shown to help me.

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    Lalit MaviFeb 12, 2026

    Best Place for Taking Loans

    I contacted customer care with a few queries, and I am very satisfied with the support I received. The representative was polite, patient, and explained everything clearly. My questions were resolved properly, and the overall experience was smooth and helpful. Thank you for the excellent customer service

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    Kokil BarnwalFeb 12, 2026

    Easy loan approval with good guidance

    Thank you for the support provided for getting personal loan approval. During this process I worked with Mr. Aman Bajpai (EW17239) who was co-ordinator for this entire process of Personal loan, I was incredibly impressed by his efficiency and problem-solving skills. He went out of their way to ensure all my questions were answered and that the disbursement timeline stayed on track. His coordination was really appreciable.

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    Riyaj AtarFeb 9, 2026

    Apne higher education ke liye loan liya tha

    Muhje higher education ke liye loan chahiye tha. Paisabazaar pe apply kiya. Got it at the right time. Quite helpful.

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    Puja DanuJan 22, 2026

    Sabse jada helpful log the yaha

    Maine bht jagah try kiya tha personal loan ka, yaha try kiya toh helpful log mille. Har steps mai aram se samjhaya or usse muhje loan lene mai jda dikkat nhi aayi.

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    Anuradha GuptaJan 21, 2026
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    Vandana Punj
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    Shamik Ghosh

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