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Muthoot Finance Personal Loan Customer Care

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10 Second Disbursal*100% Digital Process*Quick Disbursal
Max Loan Amt.Upto ₹25L
Rate of Interest9.99% - 12.5%
Tenure upto1-5 Years
Processing Fee₹ 6,500
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Max Loan Amt.Upto ₹25L
Rate of Interest11% - 13%
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Processing FeeUpto 2%
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How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Muthoot Finance Customer Care Toll-Free Numbers

The following are the customer care numbers of Muthoot Finance:

  • For Southern India: 994-6901-212 (chargeable)
  • For Gujarat and Maharashtra: (+91)800-0451-451 (chargeable)
  • For the Rest of India: 1800-313-1212 (toll-free)

Muthoot Finance Personal Loan Customer Care Number for NRIs

The following are the customer service numbers of Muthoot Finance for NRIs (non-resident Indians):

Muthoot Finance UK Ltd & Muthoot Global Money Transfers Private Limited (+44)203-004-3182
Muthoot Exchange, Dubai (+97)142-726-339

(+97)152-995-0570
Muthoot Travel & Tourism LLC, Dubai (+97)143-341-945

(+97)152-995-0570

Muthoot Finance Customer Care Details for Queries, Feedback and Complaints

You can follow the routes below to get a resolution to your query, submit feedback, or register a complaint:

  • Email: You can send an email to Muthoot Finance by providing your 15-digit Customer Identification Number (CIF ID) and other details as shown in the form below to get your query resolved:
  • Call: You can call customer care numbers as mentioned in the previous section
  • Chatbot/ Virtual Assistant: You can get answers to your queries from the Muthoot Finance virtual assistants called “Mattu” and “Mittu”. Click on “Chat with us” in the lower left corner of the Muthoot Finance homepage to access the chatbot.
  • Social Media Handles: You can also use the social media handles of Muthoot Finance on Facebook, Twitter, LinkedIn, etc., to seek a resolution of your query. It is, however, not advisable to share personal account information publicly on these platforms.  
  • Branch Visit: You can visit the nearest branch of Muthoot Finance. You can find the nearest branch using the branch locator tool on the Muthoot Finance official website.
  • Write: You can also write to Muthoot Finance and submit your written complaint by post/courier. The mailing address of all Muthoot branches is available on the official website.

Muthoot Finance Grievance Redressal

If your query is not resolved by the customer care team, then you can contact the Grievance Redressal Officer through any of the following channels:

  • Email: You can send an email specifying your case number and CIF number to the Grievance Redressal Officer
  • Call: You can call the Grievance Redressal Cell at the following numbers:
  • Grievance Redressal Cell- North: +91-11 46697754
  • Grievance Redressal Cell - South:  91-484 6690231
  • Write: Alternatively, you can write to the Grievance Redressal Cell at the following addresses:
  • Grievance Redressal Cell- North: General Manager, Customer Grievance, Redressal Cell, GM’s Office Muthoot Group, Muthoot Towers Alaknanda , Delhi -110019.
  • Grievance Redressal Cell - South: Asst. General Manager, Customer Grievance Redressal Cell, CGM’s Office Muthoot Chambers, Kurian Tower , Opposite Saritha Theatre, Banerji Road , Ernakulum, Kerala - 682018.

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Muthoot Finance Principal Nodal Officer

If you are not satisfied with the resolution provided by both the customer care team and the Grievance Redressal Officer, then you can contact the Principal Nodal Officer by any of the following means:

  • Email: You can send an email to the Principal Nodal Officer by mentioning your case number and CIF number through the Muthoot Finance website.
  • Write: Alternatively, you can write to the Principal nodal officer at the following address:
  • Principal Nodal Officer - Customer Grievance,
    Muthoot Chambers, Kurian Tower,
    Opposite Saritha Theatre,
    Banerji Road, Ernakulum,
    Kerala – 682018.

    Note: Successive levels of escalation are allowed only when a satisfactory resolution has not been achieved at the previous level.

    How Can I Apply for a Personal Loan Online?

    Get up to ₹40 Lakh in 5 Simple Steps

    Step 1: Enter your mobile number in the application form

    Step 2: Provide your personal details

    Step 3: Enter OTP to verify your mobile number

    Step 4: Select the loan purpose and loan amount

    Step 5: Compare offers and apply for the best-suited loan

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    FAQs

    You can visit the Paisabazaar personal loan platform to enquire about any personal loan by providing some basic information about yourself. You can check personal loan offers from 30+ lenders, including Muthoot Finance, and see the chances of loan approval, loan amount, interest rate, processing fee, foreclosure charges, etc., all on the same platform.

    You can use the Muthoot Finance branch locator available on the official website to find details of the nearest branch.

    • The email id for Muthoot Finance is mails@muthootgroup.com

    Yes, Muthoot Finance customer care typically responds to email queries within 48 hours. However resolution of your email query may take longer depending on how complicated the process is.

    You can contact the Grievance Redressal Officer in case you have any dispute regarding your Muthoot Finance personal loan. Furthermore, if the dispute is not satisfactorily resolved by the Grievance Redressal Officer, then you can escalate the issue further by contacting the Principal Nodal Officer.

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