Jammu and Kashmir Bank Customer Care Toll-free Number, SMS, Email ID

Updated: 29-08-2025 07:26:05 AM

Jammu and Kashmir Bank customer care can be contacted via call, email or by filling up the customer service contact form. Customers can reach out to the J&K customer care to get their queries resolved, give feedback or register complaints regarding savings accounts, personal loans, home loans, fixed deposits and other products. Read further to find out complete details relating to Jammu and Kashmir Bank customer care.

Jammu and Kashmir Bank Customer Care Number

Customers can get answers to their queries, give feedback or register complaints by calling up the Jammu and Kashmir Bank customer care numbers:

1800 890 2122 (Toll-free)

0194-2481999 (charges applicable)

+91-194-2713333 (ATM helpdesk)

0194 – 2482463, 2486424 (Debit/Credit Cards)

+91 194 2713434, +91 194 2713435 & +91 194 2481936 (Inbound international voice services)

+91-194-2502674 (NEFT Services)

0194-2481970 (For Digital Transactions)

Jammu and Kashmir Bank Customer Care E-mail ID

Customers can also reach out to the Jammu and Kashmir Bank customer care by sending an email to:

jkbcustomercare@jkbmail.com (Customer services)

helpdesk@jkbmail.com (ATM Helpdesk)

Jammu and Kashmir Bank Customer Service Contact Form

Customers can also reach out to Jammu and Kashmir Bank customer care by filling up the online Grievance/Feedback form available on the bank website.

Jammu and Kashmir Bank Grievance Redressal

• In case customers do not receive a satisfactory response from Jammu and Kashmir Bank customer care, they can raise the issue to the bank’s Nodal Officer at:

Grievance Nodal Officer for Debit/Credit Cards:

Mr Towfeeq Ahmad
Phone: 0194 – 2502685
Digital and Alternate Channels, Corporate Headquarters, Jammu and Kashmir Bank
Email: grievance.creditcards@jkbmail.com

To find out the complete list of the address and area of operation of Nodal Officers of the bank for resolution of other customer grievances, click here.

• In case the customer is not satisfied with the response offered at Level 2, he can reach out to the bank’s Principal Nodal officer at:

Mr. Narjay Gupta
General Manager
Contact No: 0194-2502648
email: narjaygupta@jkbmail.com
Address: Office of the General Manager, Corporate Headquarters Srinagar

• In case the customer is still not satisfied with the response provided by the Principal Nodal Officer, he can reach out to the centralised Banking Ombudsman.

FAQs

Q. What is Jammu and Kashmir Bank customer care number for e-banking, mobile banking and UPI?

Ans. Customers can reach out to the Jammu and Kashmir Bank customer care on 1800 890 2122 (toll-free).

Q. What is Jammu and Kashmir Bank personal loan customer care number?

Ans. Jammu and Kashmir Bank personal loan customer care numbers are:

1800 890 2122 (toll-free) and 0194-2481999 (chargeable)

Q. Who can access Jammu and Kashmir Bank customer care services?

Ans. All categories of account holders like those having savings accounts, fixed deposits, loans, etc. can access Jammu and Kashmir Bank customer care services.

Q. How can customers report a fraudulent transaction in Jammu and Kashmir Bank?

Ans. To report a fraudulent transaction in Jammu and Kashmir Bank savings account, customers can call on the Jammu and Kashmir Bank customer care number, write an email, fill up the contact form or visit the nearest bank branch.

Q. Whom should I contact if I lose my Jammu and Kashmir Bank debit card or credit card?

Ans. You can report the loss of the J&K Bank credit card or debit card and hotlist it temporarily or permanently at the following numbers:

0194 – 2482463, 2486424

It is recommended to get the ATM card blocked as soon as you find out that the card has been lost to avoid any fraudulent transactions.