Equitas Small Finance Bank Grievance Redressal – Escalation Matrix

First Level Escalation

If raising a complaint for the first time, the customer can approach his/her Branch Manager/Branch Operation Manager. Customers can also register complaints online through “Contact us” link if they have registered for net banking.

Alternatively, customers can call the bank at 1800 103 1222 or write to the bank at customerservice@equitasbank.com

Second Level Escalation

If the customer has not received a satisfactory response at Level 1 within 7 working days, he/she can write to the Nodal Officer of the bank as under:

Equitas Small Finance Bank
4^th Floor #769, Spencers Plaza Mall,
Anna Salai, Chennai – 600002

Email id: nodalofficer@equitasbank.com

Contact details: 044-40048570

Third Level Escalation

In case the customer does not receive a satisfactory response at Level 2 within 7 working days, he/she can reach out to the Principal Nodal Officer of the bank as under:

Equitas Small Finance Bank,
4^th Floor #769, Spencers Plaza Mall,
Anna Salai, Chennai – 600002

Email Id: pno@equitasbank.com

Contact details: 044-40048560

Escalation to Ombudsman

If the complaint of the customer remains unresolved or there is not satisfactory response provided at the above-mentioned levels within a month from the date of lodging the complaint, the customer can escalate the issue to the Banking Ombudsman as under:

File a complaint online at https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication

or

Write a letter to Banking Ombudsman at:
Reserve Bank of India,
4^th Floor, Sector – 17,
Chandigarh – 160017

Read More: Equitas Small Finance Bank Customer Care