Equitas Small Finance Bank Customer Care Toll-free Number, Email ID

Updated: 04-10-2024 10:09:32 AM

Equitas customers can get their queries resolved, give feedback as well as register their grievances relating to their Equitas Small Finance Bank savings account, personal loan, fixed deposits, etc. They can reach out to Equitas Small Finance Bank customer care via call, email or by filling up the customer service contact form online. Read on to know more details about the same.

Equitas Small Finance Bank Limited Customer Care Number

Customers can call on the below-mentioned toll-free Equitas Small Finance Bank customer care numbers to get their queries resolved:

                                   1800-103-1222 (For Branch Banking)

                                   1800-103-2977 (For Loans)

For NEFT/RTGS related queries customers can call on the Customer Facilitation Centre (CFC) of the following number:

                                        044-30898017

Customers calling from countries outside India can call on the following Equitas customer care number:

                                       +91-44-6965-4600

Please note that charges may apply when customers call from countries outside India.

Equitas Small Finance Bank Limited Customer Care E-mail ID

Customers can also send an email on the below mentioned Equitas Small Finance Bank customer care email address:

                         customerservice@equitasbank.com

For NEFT/RTGS related queries, customers can send an email to the Customer Facilitation centre (CFC) to:

           rtgs-cell@equitasbank.com /rtgs-cell@equitas.in

Equitas Small Finance Bank Limited Customer Service Contact Form

Existing customers can also reach out to the Equitas Small Finance Bank customer care by filling up the Equitas Small Finance Bank Customer Service contact form. Click here to fill up the form.

Equitas Small Finance Bank Limited Grievance Redressal

• In case the customer is not satisfied with the resolution offered by Equitas Small Finance Bank customer care or haven’t received a response within 7 working days, he can escalate the issue to the bank’s nodal officer:

Name: Smitha Kumar
Address: Equitas Small Finance Bank 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002
Phone no.: 044-40048570
Email:  nodalofficer@equitasbank.com

• If the customer is still not satisfied with the response provided at level II, the customer can escalate the issue to the Principal Nodal Officer:

Name: Dheeraj Mohan
Address: Equitas Small Finance Bank 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002
Phone no : 044-40048560
Email:  pno@equitasbank.com

• If the customer is still not happy and satisfied with the response offered by the grievance redressal officer within a month of lodging the complaint, the customer may write to the Banking Ombudsman

FAQs

Q. How can I contact Equitas Small Finance Bank customer care head office?

Ans. Customers can contact the Equitas Small Finance Bank customer care head office at:

Equitas Small Finance Bank
4th Floor, Spencer Plaza,
No. 769, Phase II,
Anna Salai
Chennai – 600 002
Ph: 044 4299 5000

Q. What is Equitas Small Finance Bank savings account customer care number?

Ans. Customer who have queries relating to Equitas SFB savings account can call the toll-free number 1800-103-1222. One can also contact the customer care for balance enquiry. Read how to do Equitas balance enquiry online and offline.

Q. Who can avail Equitas Small Finance Bank customer care services?

Ans. Equitas Small Finance Bank customer care services can be availed by all categories of account holders such as savings account, fixed deposits, loans, etc.

Q. How can customers report a fraudulent transaction in Equitas Small Finance Bank?

Ans. Customers can report a fraudulent transaction in Equitas Small Finace Bank by calling on the bank’s customer care number, writing an email or visiting the nearest branch office.