Citibank Phone Banking

CitiPhone is available via two modes:

IVR Assisted – The IVR assisted CitiPhone service is best for the Citibank account holders who do their banking transaction by themselves during daytime or night. All they need to do is just follow the voice instruction and do as directed to initiate the desired banking transaction.

Operator Assisted – The operated assisted CitiPhone service helps the account holders to manage the account with the help of the dedicated operators. The operators are available on the CitiPhone service between 9 am to 7 pm from Monday to Saturday. The operators are not available on National Bank Holidays.

CitiPhone Bankers are available 24 x 7 for the account holder to take care of the emergencies such as any issue in using Citi Mobile, ATM card block, or need assistance in case of a suspicious transaction or any Citibank savings account. The CitiPhone Bankers makes sure to provide the account holder the best possible solutions and provide their customers with best customer service and advice.

24 x 7 Citibank Phone Banking Numbers
Credit Cards / Citibanking / Suvidha / Loans* / Citi Priority / Business Preferred	1860 210 2484 (Local call charges apply) Use +91 22 4955 2484 when calling from outside of India

Citibank Phone Banking Numbers (Country wise)

Country	Citibank Phone Banking Numbers
Australia	Toll-free: 1-800-252-856
Bahrain	Post Account Opening Toll-free: 8000-4884
Canada	Toll-free: 1-800-CITINRI (1-800-2484674)
Dubai	Pre Account Opening Toll-free: 8000-172-122 Post Account Opening Toll-free: 800-035703463
Hong Kong	Toll-free: 800-908-413
India	+91 22 4955 2484
Singapore	Toll-free: 1-800-225-7211
Thailand	Toll-free: 001-800-65-6196
United Kingdom	Toll-free from UK: 0800 032 2484 Toll-free from Europe: 00-800-2484 2484
USA	Toll-free: 1-800-CITINRI (1-800-2484674)
Other countries in Far East & South East Asia	0065 6225 7211

1. Monitor Citibank Account

Customers can do the following things to easily monitor their account through Citibank phone banking:

• The Account holder can know the account balance with Citibank phone banking service
• Get notifications and alerts of the Citi Bank Savings Account
• Get the update of the bank transactions done or initiated
• Know about the interest earned

2. Manage Citibank Account

Citibank account holders can do the following things to easily manage their account through phone banking:

• The account holder can request for the TIN that is the Telephone Personal Identification number
• The account holder can also update account details such as email ID or the phone number easily
• Apply for a new debit card or change the ATM PIN
• Get the duplicate account statement online
• The US customers can also request for the desired 1099 INT Statement with Citibank Phone banking
• The account holder can apply for a cheque book as well

3. Operate Citibank Account

Customers can do the following things to easily operate their account through CitiPhone:

• The account holder can link the Citi Bank account with the NRI account via phone banking service
• It is possible to transfer fund to account linked with the Citibank account.
• The account holder can make the desired changes in liquidating or book deposits with a bank.

Citibank Phone Banking representatives verify the identity of the Citi Bank account holder before providing any account related information. Account holder will only be provided account related information post successful verification by providing Telephone Identification Number or any other essential information.