How to Lodge Complaint Against Aadhaar

The Unique Identification Authority of India has an Aadhaar feature wherein citizens residing in India now can file complaints about Aadhaar related services. Aadhaar cardholders can file complaints online through the official website of the UIDAI and can get the complaints resolved at the earliest possible. To lodge a complaint, cardholders will have to provide their Aadhaar acknowledgment slip which has been given during the applying for Aadhaar.

How to File Aadhaar Complaints Online?

For lodging complaints or making enquiries, residents of India can go online and also can check their complaint status. For submitting Aadhaar complaints you need to follow the below-mentioned steps:

Step 1: Visit Aadhaar official portal i.e. https://uidai.gov.in/

Step 2: Click on the ‘File a Complaint’ option under the ‘Grievances Redressal Mechanism’ section

Step 3: You will be redirected to a new page i.e. https://resident.uidai.gov.in/file-complaint

Step 4: Enter your personal details such as Enrolment ID and the time of enrolment

Step 5: Enter the contact details such as name, mobile number, email address, postal code, village/town/city

Step 6: Select the type of complaint and the category

Step 7: Write your concern in the given box along with Captcha Verification and then click on the ‘Submit’ button

Step 8: Your complaint against Aadhaar will be lodged

Also Read:  How to Check Aadhaar Complaint Status?

How to File Aadhaar Related Complaints through Post?

You can also lodge Aadhaar related complaint offline via post. The complaints are received by the UIDAI headquarters and Regional Offices via post/hardcopy and then they are examined. Once the complaints are examined they are then forwarded to the concerned ROs/Concerned Section at the Headquarters after the Deputy Director’s approval who is the Public Grievance Office at the UIDAI. The concerned RO/Concerned Section disposes of the complaint by directly replying to the complainant under intimation to the grievance cell, UIDAI, HQ. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.

Grievances received through Public Grievance Portal of the Government of India

Grievances are received in UIDAI through the Public Grievance Portal pgportal.gov.in. There are the following modes within Public Grievance Portal :

• DPG (Directorate of public grievances)
• DARPG (Department of Administrative reforms & Public Grievances)
• Parent Organization
• Direct receipts
• President’s Secretariat
• Pension
• Minister’s office
• Prime Minister’s Office

Steps to File Aadhaar Related Complaints through the Contact Centre?

A contact centre has been set up by the Unique Identification Authority of India for handling complaints, grievances, and queries relating to Aadhaar Enrolment, updation, or any other Aadhaar Services. You will be given a printed acknowledgement slip at the Aadhaar Enrolment Centre by the enrolment operator which contains the Enrolment Number (EID) through which you can easily approach the UIDAI contact Centre.
You can call on the toll-free number i.e. 1947 to lodge a complaint.

Steps to File Aadhaar Related Complaints through email?

You can also go for filing complaints through the email ID provided by the UIDAI. The official E-mail ID provided by the UIDAI is help@uidai.gov.in.

The grievance many times is received through e-mails by UIDAI officials. These emails are examined and forwarded to the concerned Regional Office/Concerned Section at H.Q. The concerned R.O/Section at H.Q disposes the grievance by replying to the complainant over e-mail under intimation to the grievance cell.

Frequently Asked Questions
Q. What are the types of grievances relating to Aadhaar Card?

Ans. You can file complaints/queries relating to:

• Operator & Enrolment Agencies (Enrolment ID is optional)
• Aadhaar not Generated ( Enrolment ID is mandatory)

Q. Can I use Ask Aadhaar chatbot service to file a complaint?

Ans. Aadhaar Chatbot service helps to solve your queries. However, to file a complaint you can call on toll-free number, write an email or file it online on UIDAI portal.

Q. What are the charges for filing a complaint relating to Aadhaar online?

Ans. There are no charges for filing a complaint relating to Aadhaar online.

Q. Do I need to provide my 12-digit Aadhaar number to lodge a complaint against Aadhaar?

Ans. You only need to provide your Enrolment ID and the time of enrolment to lodge a complaint against Aadhaar.

Q. What is Aadhaar toll-free number to file a complaint?

Ans. The toll-free number to file a complaint against Aadhaar is 1947.