Union Bank of India Grievance Redressal – Escalation Matrix

First Level Escalation

If the customer wants to raise a complaint or has any issue, he/she can lodge the complaint online on the provided link https://icmt.unionbankofindia.co.in/icmt/LodgeComplaint.aspx

Customers can also call at toll free numbers:

1800 22 22 44
1800 22 22 43
1800 208 2244
1800 425 1515

Alternatively, the customer can also reach out to the Head of the Branch.

Second Level Escalation

If the customer does not get a satisfactory response at Level 1, he/she can reach out to the Chief Grievance Officer as under:

Chief General Manager & Chief Operations Officer
Operations Department
The Arcade, Tower No – 4
2^nd Floor, World Trade Centre,
Cuffe Parade,
Mumbai – 400005
Contact details: 022-2178871
Email id: cgo@unionbankofindia.bank

If customers have grievances regarding FinTech/Digital Lending, they can reach out to the Grievance Redressal Officer – FinTech/Digital Lending as under:

Grievance Redressal Officer
Operations Department
Union Bank of India, Digitization Vertical,
Central Office, 10^th Floor,
Naman Centre, Plot no – C-31, ‘G’ Block, BKC, Bandra (E),
Mumbai – 400 051

Contact details: 022-40122400 (ext. 909)

Email id: dgro@unionbankofindia.bank

Third Level Escalation

If the customer has not received any satisfactory response at Level 3, he/she can reach out to Zonal and Regional Grievance Officers. Details of the same are provided in the attached link.
https://www.unionbankofindia.co.in/english/grievances-redressal.aspx

Escalation to Ombudsman

If there is no response provided by the bank within 30 days from the date of lodging the complaint or the provided response is not satisfactory, the customer can reach out to Banking Ombudsman as under:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication

Read More : Union Bank of India Customer Care