Ujjivan Small Finance Bank Grievance Redressal – Escalation Matrix

First Level Escalation

If raising the complaint for the first time, customers can contact the Branch Manager at their nearest Branch Office. Customers can also call the bank at 18002082121 or send an email to customercare@ujjivan.com.

Second Level Escalation

If the customer is not happy with the response provided by the bank or there is no response within 7 working days, he/she can call or reach out to the Regional Nodal Officer. The attached link has details of the Regional Officers.
https://www.ujjivansfb.in/assets/web_pdfs/153/original/grievance-redressal-mechanism.pdf

Third Level Escalation

If the customer is not satisfied with the response received by the Regional Nodal Officer or there is no response within 7 working days, one can further escalate the issue to the Principal Nodal Officer as under:

Principal Nodal Officer
Ujjivan Small Finance Bank Limited
Grape Garden, No. 27, 3rd A Cross, 18th Main, 6th Block
Koramangala, Bengaluru – 560095
Email id: pno@ujjivan.com
Contact details: 080-4071 2121 Ext – 230
Fax number: +91 8041468700

Escalation to Ombudsman

If the customer is not satisfied with the response provided by the grievance redressal or the complaint is not addressed within 30 days, he/she can reach out to Banking Ombudsman as under:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication

Read More : Ujjivan Small Finance Bank Customer Care