First Level Escalation
If the customer wants to raise any request or have any query, he/she can write to the bank at customercare@tatacapital.com or call the bank at 1860 267 6060.
Second Level Escalation
If the customer is not satisfied with the response provided at Level 1, he/she can raise the request to Customer Redressal Officer. He/she can refer to the provided link to escalate the concern to Customer Redressal Officer by mentioning the complaint number.
https://www.tatacapital.com/contact-us/customer-grievances.html
Third Level Escalation
If the customer is still not satisfied with the response provided at Level 1 and Level 2, he/she can escalate the issue to the Principal Nodal Officer of the bank in the provided link. Once the customer submits the complaint, it will trigger a message to the Chief Customer Redressal officer (Rajesh Kumar) who will help in resolving the concern as soon as possible.
https://www.tatacapital.com/contact-us/customer-grievances.html
Escalation to Ombudsman
If the customer thinks that his/her query has not been addressed properly and the customer is not satisfied with the resolution provided, the customer can reach out to Banking Ombudsman. Below-mentioned attached is the link of RBI’s complaint management for customer’s reference:
https://cms.rbi.org.in/cms/indexpage.html#eng
Read More : Tata Capital Financial Services Customer Care