North East Small Finance Bank Limited Grievance Redressal – Escalation Matrix

Published: 27-04-2023 21:25:10 PM

First Level Escalation

Customers can contact his/her nearest branch office or call at 1800-121-1905 or send an email to customercare@nesfb.com

Second Level Escalation

Customers can contact respective zonal heads in case the issue is not resolved at the first level.

Third Level Escalation

Customers can contact the Principal Nodal Officer if the issue remains unresolved. The PNO can be contacted at:
Principal Nodal Officer,
North East Small Finance Bank
3rd Floor, Fortune Central, Basisthapur
Bye lane 3, Beltola, Guwahati, Assam
781028
Email: principal.nodalofficer@nesfb.com
Contact Number:03617180051

Fourth Level Escalation

If the issue remains unresolved, the customer can contact the Banking Ombudsman.