First Level Escalation
If the customer wants to raise any request or wants to get his/her query resolved, one can contact the customer care as under:
- Customer care numbers: 1860 267 7777 (India)
- +91 22 61553100/022 4220 7777 (International)
- Customer care email id: reachus@indusind.com
- NRI customers can email the bank at: nri@indusind.com
- Exclusive customers can email the bank at: exclusive@indusind.com
Second Level Escalation
In case the customer care centre is unable to resolve the issue within 7 working days, customer in that case can escalate the issue to the Regional Head by writing to the Regional Head Customer Care at:
Head: Customer Care
OPUS Centre
47, Central Road, Opp. Tunga Paradise Hotel MIDC
Andheri (East)
Mumbai 400093
Email id: customercare@indusind.com
NRI customers can write at: nriescalations@indusind.com
Third Level Escalation
If the customer still doesn’t receive any response or is not satisfied with the provided response at Level 2, the customer can escalate the issue the Nodal Officer of the bank at:
Executive Vice President & Principal Nodal Officer
IndusInd Bank Limited
PNA House, 2nd Floor, Plot No – 57, Near Datamatics 701, Street No – 17
Andheri East, Mumbai – 400093
Email id: nodal.officer@indusind.com
Contact details: (022) 6877 9659
Escalation to Ombudsman
If the customer doesn’t receive any response within a month from the date of filing the complaint, or the customer is dissatisfied with the provided response at the above-mentioned levels, one can write to RBI’s Banking Ombudsman here.
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
Read More: Indusind Bank Customer Care