First Level Escalation
The customer can file his/her complaint at the branch or use the toll-free number 18001037808 for the same. Complaints can also be filed by post, call, and email to the Nodal Officer at Registered Office
Customer can address the post to the following address:
Fusion Microfinance Ltd.
H-1, Community Centre, Naraina Vihar
New Delhi – 110028
Direct No. – 011-46646634
Email Id. – nodalofficer@fusionmicrofinance.in
customercare@fusionmicrofinance.com
Second Level Escalation
If the issue remains unresolved at the first level, the issue can directly be raised to the Principal Nodal Officer. Customers can use the below-mentioned address to post the complaint.
Corporate Office: Fusion Microfinance Ltd.
Plot No 86, Institutional Sector -32
Gurgaon, Haryana- 122001
Direct No. – 0124-6910608
Email Id. – pno@fusionmicrofinance.in
Third Level Escalation
Customers can call the Microfinance Institutions Network at the toll-free number – 18001021080.
Fourth Level Escalation
If the complaint remains unresolved the customer can directly contact/write to the Reserve Bank of India at:
General Manager
RBI, (DNBS) Reserve Bank of India, 6, Sansad Marg,
New Delhi – 110001.
Telephone: +91-11-23715097
Fax No: +91-11-23358224