ESAF Small Finance Bank Grievance Redressal -Escalation Matrix

First Level Escalation

Customers can call Customer Care at 1800-103-3723 / 080-4552-0100 (NRI Line) or directly contact the branch manager. Customers can also email their complaints at the following email address: customercare@esafbank.com

Second Level Escalation

Customers can contact the cluster head if the issue is not resolved at the first level. Know about the cluster head at the following link:

https://www.esafbank.com/complaints-and-grievance-redressal/

Third Level Escalation

Customers can contact the regional nodal officer if the issue is not resolved at the second level. The details can be found on the URL given below:

https://www.esafbank.com/complaints-and-grievance-redressal/

Fourth Level Escalation

Customer can contact the Principal Nodal Officer on the below address:

Principal Nodal Officer
ESAF Small Finance Bank.
ESAF Bhavan, Mannuthy, Thrissur-680651
Email: principalnodalofficer@esafbank.com
Phone No: 8589001933

Fifth Level Escalation

Customers can contact the banking ombudsman if they are not satisfied with the resolution provided by the bank. Use the following portal to lodge the complaint to the banking ombudsman:

https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication