First Level Escalation
If raising a complaint for the first time, the customer can approach his/her Branch Manager/Branch Operation Manager. Customers can also register complaints online through “Contact us” link if they have registered for net banking.
Alternatively, customers can call the bank at 1800 103 1222 or write to the bank at customerservice@equitasbank.com
Second Level Escalation
If the customer has not received a satisfactory response at Level 1 within 7 working days, he/she can write to the Nodal Officer of the bank as under:
Equitas Small Finance Bank
4th Floor #769, Spencers Plaza Mall,
Anna Salai, Chennai – 600002
Email id: nodalofficer@equitasbank.com
Contact details: 044-40048570
Third Level Escalation
In case the customer does not receive a satisfactory response at Level 2 within 7 working days, he/she can reach out to the Principal Nodal Officer of the bank as under:
Equitas Small Finance Bank,
4th Floor #769, Spencers Plaza Mall,
Anna Salai, Chennai – 600002
Email Id: pno@equitasbank.com
Contact details: 044-40048560
Escalation to Ombudsman
If the complaint of the customer remains unresolved or there is not satisfactory response provided at the above-mentioned levels within a month from the date of lodging the complaint, the customer can escalate the issue to the Banking Ombudsman as under:
File a complaint online at https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
or
Write a letter to Banking Ombudsman at:
Reserve Bank of India,
4th Floor, Sector – 17,
Chandigarh – 160017
Read More: Equitas Small Finance Bank Customer Care